Re: strange issue between my screen reader and windowsfolders
That may be, but as I recall, she said that when no screen-reader is running, she can close the folder. We don’t know what is causing the problem but it evidently has to do with the Windows update, since the problem started after that.
From: John Holcomb II
Sent: Sunday, July 25, 2021 10:09 AM
Subject: Re: [TechTalk] strange issue between my screen reader and windowsfolders
But she said she’s not just having this problem with JAWS. So its not a JAWS issue either.
I thought she had said its with other screen readers too.
<main@TechTalk.groups.io> On Behalf Of Gene
To save you time in future, checking memory anhd deleting files is almost certain not to solve the problem. Also, when you delete all the things you did, have you made impossible to remove the update? Windows can remove updates but I would think only if it had the previous configuration backed up. Since removing all these things is almost certain not to solve the problem and may interfere with removing the update for this reason or others you may not know yet, I don’t think you should do it unless you can’t solve the problem in other far more likely ways and even then, I really doubt it would help. Since the problem is the result of a Windows update, the by far most likely cause is something in the update.
Perhaps contacting technical support for JAWS might get you more information. If this problem is affecting enough other people, they may already know about it.
I usually use alt-f4. Sometimes, I use the arrow keys if I am needing to go back to another folder within the main folder. But, more often it is alt-f4. Thanks Heather
Sent from Mail for Windows 10
What method are you using to close the folders? Are you using, Alt + left arrow, the Backspace key, or Alt + F4? I'm asking so I can experiment with a couple of settings that might be a possible culprit.
Stay safe & take care.
----- Original Message -----
From: heather albright
Sent: Saturday, July 24, 2021 10:04 PM
Subject: [TechTalk] strange issue between my screen reader and windows folders
Hay, I have been having this issue after the latest update of windows but, do not know if it is a windows issue or a screen reader issue.
So lets say I open my documents folder or any other folder off my windows10 pc and I try to close that folder after I am finish with it. I try to not just have folders open all the time so I close them regularly.
The folders will not close at all until I quit the jaws screen reader or NVDA screen reader. But, it mainly happens with jaws 2021.
It will allow me to close the folder after I quit the screen reader just like it should when I had the screen reader on.
I thought I just needed to restart the pc but, that did not fix the weird perplexing issue. I checked to see if the memory was an issue and I am still flying along. I cleaned my pc of all the extra junk from windows updates and temp files, issue still happens.
So any ideas? It just started happening after the latest windows update. This is my current windows version:
“Version 21H1 (OS Build 19043.1110)”
MVDA version: “Version: 2020.4.”
I just do not know if it is a windows issue or a screen reader issue. Should I e-mail everyone? Has anyone had these issues?
Thank you all.