Re: US Bank customer service
I used the US bank mobile app for several years because their online banking web site didn’t work with my screen reader at all. I have received several messages from US bank saying the Mobile bank site has changed as of May 2022. Matter of fact, I still tried to use the mobile site, but was redirected to the new accessible web site. The new web site for me has been nothing but trouble. I don’t understand it at all. Having said this, I have to admit when these web sites try to make their sites accessible, it scares me! Smile! US bank has sent me two emails asking to take a survey of their new accessible site, so I will try and fill it out before I go to bed tonight. I do all my banking online, and as of yet, that web site is completely different. I did call them about this before, but they transferred my call, and no one picked up the phone. The only way I have been able to do any banking online, is through my phone, and that isn’t all the best either. Something definitely needs to be done about this. If I don’t hear back from them by filling out this survey, I will need to call them again.
From: main@TechTalk.groups.io <main@TechTalk.groups.io>
On Behalf Of Victor
I seldom use the U.S. Bank website as I usually use their mobile app which is very accessible. The rare occasion when on their site, I've had little trouble with it.
As for their customer service, I called them twice recently when I accidentally locked myself out of my account. The representatives I spoke with were patient, kind and personable. One woman waited patiently while I did some things on my iPhone while talking to her. I explained that I am blind and I needed to log back into the app while talking to her at the same time. Anyway, I am grateful that I had a good experience. They must train them well.
Just my thoughts,