Sorry for the off topic,
We are looking for candidates for customer
services positions. These jobs are going to be working from
home, so you don’t need to go anywhere to work. You can stay
at home and at the same time working. These positions require
that the candidate knows how to use computers, and speak/write
Below is the job description. If anybody is
interested, please send me an email to:
position is responsible for Receiving, processing and
responding to inbound calls, written letters and emails
originated by guests, vendors, Corporate & Franchise
restaurants, media outlets and other entities. On behalf of
Denny’s Corporate, Customer Service Associates must provide
accurate information regarding corporate processes and
procedures. If necessary, routes inquiries/issues to the
appropriate person and or department. Ensures all calls
regarding restaurant experiences are quickly addressed,
analyzed and resolved.
Functions (Duties and Responsibilities)
for meeting and exceeding Call Center metrics and service
expectations when responding to those who make contact with
the Denny’s Corporate Customer Service department and the
Executive Office (CEO Promise) phone and email queues.
researches and resolves inquiries, complaints received
regarding service failures experienced at Denny’s
restaurants, fulfillment requests, credit/gift card issues,
service compliments, general suggestions and comments.
as Corporate Liaison between guests and various departments
within to ensure third party questions and or problem are
and communicates systemic and recurring service issues to
departmental, Operations and Training Leaders.
and documents customer satisfaction surveys via phone
conversations for those guests inside of targeted areas of
probing questions to gain clarity and use active listening
skills to ensure the guest’s perspective about the issue(s)
are identified and recorded so that the root cause can be
determined and addressed by field leaders.
restaurant managers in correctly handling service related
issues, including gift card redemption and issuance
Franchise Owners, Restaurant Management, Corporate and
Franchise Leaders as necessary to gain additional insight
and or to provide additional information regarding guest
additional follow-up from above leaders as necessary when
either a guest requests this specific contact and or he/she
is not completely satisfied with the resolution provided by
the Customer Service Department.
and processes guests compensation (coupons, paper checks
& gift cards) to ensure that all service issues are
resolved and as an attempt to apologize for the situation
and regain the guest’s patronage in the future.
guests with a personalized communication in the format of a
handwritten card or experience specific email. This
communication apologizes, offers resolution, outlines the
steps that have been taken to address the issue at the
restaurant level and thanks the guests for making Denny’s
and thoroughly documents all exchanges of communication and
information. Such documentation is frequently requested and
used by Denny’s Legal Department.
up and follows through on open call summaries, requests,
promises, and questions that have not been answered to
provide callers with a resolution in a timely manner.
acceptable workloads and meet or exceed departmental metrics
as outlined by the leadership team.
duties as assigned.
& Experience Requirements
school diploma or equivalent. Some college preferred.
years of recent experience in a Customer Service support
role (Call Center experience preferred). Computer
experience is required along with an acceptable WPM of at
Knowledge and Skills
be Bilingual in English and Spanish (written and spoken)
have a passion for customer service excellence and have the
desire and drive to serve as the customer’s advocate.
written and verbal communication skills.
be able to take and process 60- 80 calls and 20-30 emails
independently and adjusts to changing priorities and demands
associated with a changing environment.
analytical and problem solving skills.
be detailed oriented and have the ability to work well under
have the ability to listen to internal and external
customers and communicate to all levels of the organization
(Managers, Directors, SVP’s, etc.…).
and demonstrates positive interpersonal skills.