Re: Any recommendations on pc support.


Carlos
 


LOL yes, I've never needed technical support so I'm not quite sure what is available in terms of government sponsored assistance.

----- Original Message -----
From: Matt
Sent: Thursday, December 22, 2016 11:16 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

Well the light house for the blind here a sub division of the blind services of Florida will give you independent living help from cooking to teaching braille to learning to use a PC with the screen reader of your choice  or they will teach you to use Mac. You first have to get approved thru the blind Services and then they send you to the light house of the blind. Now for trouble shooting computers and working on them and stuff . I don’t know if they have someone there doing that or they have a place of business that they contract with or send you to.  They not usually in the business of fixing computers and phones and equipment . they usually contract with someone or have someone they send you too. Since I usually do my own Pc trouble shooting I never had a need for that kind of service.  If it was hardware related on my computer and I did not feel comfortable doing it myself I just backed up my data and then let them go at it.  I usually uninstall any A T products I have on it or disable them. And when I get it back I put them on it.

As usually you don’t need to know anything about  a screen reader to work on a PC.  

 

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Carlos
Sent: Thursday, December 22, 2016 8:34 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

Also, will they provide technical support if you're experiencing problems with a computer or other devices?  That was the original issue being discussed.

----- Original Message -----

From: Janet Gross

Sent: Thursday, December 22, 2016 8:22 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Gene,

Referring to the email I sent out, no this is not related to my work, but it is related to living independently.  The department of rehab where I live does not only serve people who are a student or who are employed.  Blind people do live independently, and you should know this yourself.  I can schedule an appointment with a tech volunteer to meet at their office, and learn about a computer or an iPhone.  This service is free.  If I need more extensive training, the department of rehab will open my case as they would do for anyone because this is the service they provide.  It is called independent living skills.  Where the computer comes in is: people do need a computer to shop online, pay bills online, manage accounts online and other business accounts online, communicate through email, fill out forms online, check personal status online, refill meds online, look up important and personal info online, schedule appointments online, schedule deliveries online, read mail and etc.  It is the same as rehab providing mobility lessons, and not only if the person is a student or employed. 

This is very understandable! 

Janet    

 .   

 

 

Tomorrow's Another Day, Another Way, and If Tomorrow Never Comes, Problem Solved!  

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Thursday, December 22, 2016 4:55 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

But is your learning related to your work?  That would be understandable. 

 

Gene

----- Original Message -----

From: Janet Gross

Sent: Thursday, December 22, 2016 4:27 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hi Carolyn,
I just realized I  think  I must be fortunate because where I live, I can call blind techy volunteers for an appointment who will help me to learn what I might want to learn on the computer or iPhone.  If I need more tech help, I can call the department of rehab, and they will open a case for me to go to get more extensive computer training.  
Janet


Tomorrow's Another Day, Another Way, and If Tomorrow Never Comes, Problem Solved!  


-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Carolyn Arnold
Sent: Thursday, December 22, 2016 4:05 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

And, they are not set up to contract for us, should we be able or willing to pay for a specific service or for services.

Bye for now,

Carolyn


-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Pamela Dominguez
Sent: Thursday, December 22, 2016 4:20 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

That’s not what happens in the real world.  When you are a client, the state is paying the agency to train you and do all they are supposedly supposed to.  When you are no longer a client, there is no money coming there way concerning you.  So, they couldn’t care less!  Pam.
 
From: Gerald Levy <mailto:bwaylimited@...>
Sent: Wednesday, December 21, 2016 5:25 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Any recommendations on pc support.
 
 
I strongly disagree.  A blindness rehab agency should go out of its way to help a blind computer user who requests technical assistance, even if he is not a client.  I wouldn’t expect their technology specialist to visit my home or spend a lot of time over the phone trying to resolve my problem.  But it is not unreasonable for them to at least recommend a reputable local service technician who is familiar with screen reader software and other issues relevant to blind computer users. After all, if you can’t get help from a blindness agency, where else can you turn?  
 
Gerald
 
 
 
From: Gene <mailto:gsasner@...>
Sent: Wednesday, December 21, 2016 4:37 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Any recommendations on pc support.
 
There is no reason for rehab to help people who are not clients.  I don't mind reasonable criticism of rehab agencies but this is not reasonable.
 
Gene
----- Original Message -----

From: The Wolf <mailto:hank.smith966@...>
Sent: Wednesday, December 21, 2016 3:34 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Any recommendations on pc support.
 

thats voac rehab fore you totally useless



On 12/21/2016 2:30 PM, Gerald Levy wrote:



In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out.

Gerald



From: Joseph Hudson <mailto:jhud7789@...>
Sent: Wednesday, December 21, 2016 3:31 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Any recommendations on pc support.

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.


On Dec 21, 2016, at 1:05 PM, Andrew <edrew@... <mailto:edrew@...> > wrote:

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.
I needed help updating my security update for my Office 2010.
I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho
Andrew




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