Re: Major computer issue after updating Jaws

Rajmund <brajmund2000@...>

oh god..... OK, are you in flight mode? if yes, are you able to take it out? if not, I know what happened to you....

Sent from Thunderbird

On 24/02/17 10:02 PM, Cristóbal wrote:

After restarting my computer and waiting around an hour, the desktop
came up. However, my sighted wife says that there’s an error message
having to do with the audio/sound application not being loaded.
Following the prompts, though we are given the option to enable audio,
this doesn’t seem to occur. Nor am I able to connect to the Internet
even though this machine is connected via an Ethernet cable.

I’ve checked online and even someone on one of these lists recommended
to uninstall audiodrivers in the device manager, and restart, but this
doesn’t seem as though it wouldn’t work for me as again, I’m somehow no
longer connected to the Internet.

I also tried accessing system restore and am presented with an error
message having to do with the audio property profile not being loaded
and to check the event log etc.

I’ve since tried rebooting and am again stuck on that original screen
before the desktop.

I wrote FS earlier, but who knows.

*From:* [] *On
Behalf Of *Gene
*Sent:* Friday, February 24, 2017 7:06 AM
*Subject:* Re: [TechTalk] Major computer issue after updating Jaws

No one has discussed the boot options that you can use before the
computer boots up. The original question mentioned that there are such
options. There used to be an option that was called last good
configuration. I know it was available in Windows 7. I don't know if
it is available in later versions. It may not apply to this problem but
those with the problem may want to try it.

I would suggest doing a Google search on last good configuration and see
what information comes up before continuing. Also, calling FS Technical
Support before proceeding might or might not provide suggestions. FS
can't remote into your machine since it can't boot. But they may be
able to tell you how to undo this problem.


----- Original Message -----

*From:*Dave Mitchel <>

*Sent:*Friday, February 24, 2017 8:55 AM

*To:* <>

*Subject:*Re: [TechTalk] Major computer issue after updating Jaws

I too ran into this on my dell w8.1 with the newest Jaws update. all was
fine prior but only get a “button” message now. no sounds but for my
triple talk.

I am using my laptop to write this and sure glad I have it now.

anyone have any clues?

I think the newest update needs pulled quick before this happen to very
many more we may not know of because their computer is now unavailable
to them.


*Sent:*Thursday, February 23, 2017 9:48 PM


*Subject:*[TechTalk] Major computer issue after updating Jaws

Hello list,

So I downloaded and updated the new jaws 18 release that was made
available today.

I first ran the update on my personal Win 7 Pro Dell laptop and
everything went as usual. Did the reboot and all was good. I’m writing
this email on that machine.

I waited for the business day to be over before doing the same on my
Dell Win 10 pro business desktop. Again, ran the downloaded installer,
went through the process and clicked on the ok button when I was
prompted to reboot.

However, on the desktop, I am not able to get to the actual desktop.
Indeed, there is absolutely no sound coming from my machine. The only
way I know what’s going on is with my sighted wife’s help. I get to the
screen with three buttons for connect to the Internet, ease of access
and the power down button. The connect to the Internet button is crossed
out as if it hasn’t completed loading. The ease of access button is
active, but even if I try to start narrator, there is still no sound. My
wife says that it looks like Narrator turns on, but with no sound,
there’s nothing I can do. That and since the desktop doesn’t come up, I
still can’t get anywhere. The only thing we’re able to do is access the
power button to either restart or shut down the computer.

We’ve tried restarting and pressing the f12 button when that prompt
comes up briefly, but then I get a screen with options of a legacy boot
and other diagnostics options that I’m not familiar with.

As far as the sound goes, I’ve made sure and checked with both my USB
powered headphones and regular desktop speakers. There aren’t even any
system sounds.

Don’t know if even calling FS would be of any help since again,
there’s no audible feedback what so ever. Can’t even try a system
restore since I can’t get to the desktop where everything’s fully
loaded. NVDA doesn’t come up either.

Any ideas?

I’m really at a loss.


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