Re: not so pleased with Microsoft support

Jim <jim.flusche@...>

OK Gene, I was just explaining how they helped me and went out of their way to fix my tower for me. Some how you and me have gotten off to a rocky start.



From: [] On Behalf Of Gene
Sent: Monday, May 8, 2017 2:33 PM
Subject: Re: [TechTalk] not so pleased with Microsoft support


Then who is whining and about what? 



----- Original Message -----

Sent: Monday, May 08, 2017 12:32 PM

Subject: Re: [TechTalk] not so pleased with Microsoft support


Hi Carlos and others. I do appreciate the free Microsoft service. I never said that someone should not be upset if they damage their computer, I would be if they damaged mine! For example last November, I did a simple restart on my computer, I restarted to a blank screen, I could not fix the issue, Microsoft support could not fix the issue, they gave me a claim number and set me up an appointment with my local Microsoft store. They could not fix the issue either. They tested my computer, all was fine with my tower. They said a windows update was stuck and did not finish installing correctly. Anyhow, they had to whipe my drive and install a new copy of W-10 on my computer. I did appreciate them doing this for me for free. I never used the word Gratitude in my email. Yes, by all means we should share about our experiences with other computer users. You do not have to remind me how important our computers are to us in our daily use. Yes I also agree, you should expect quality in their service even if it is a free service. I feel like we could make a greater difference if we the blind community communicated directly with Microsoft, about their tech support phone line. Yes, I think they could improve the free service somewhat.



From: [] On Behalf Of Carlos
Sent: Monday, May 8, 2017 12:10 PM
Subject: Re: [TechTalk] not so pleased with Microsoft support


I agree.  I appreciate when a useful service is offered for free, but just because something is free does not mean you shouldn't expect quality.  And if the service causes damage, the customer most certainly has the right to discuss their experience, and heck, even complain if they feel like doing so.  Of course it is common sense that no service is perfect, but such experiences should still be shared and discussed so other potential users are aware of the possibilities.  I don't believe anyone was quote unquote whining, but I also can't imagine anyone who wouldn't be rightfully angry if their system were damaged by use of this kind of service.  These days people rely on their computers for many things.  Gratitude is all well and good when the service works for you, but gratitude is probably the last thing on your mind if they have damaged your system, even if unintentionally.  Also, it is easy to expect unqualified gratitude from everyone when it is not your own computer which has been affected.  I.E. When it happens to somebody else.

----- Original Message -----

From: Gene

Sent: Monday, May 08, 2017 11:19 AM

Subject: Re: [TechTalk] not so pleased with Microsoft support


So because something is free we should be happy for whatever we get?  In that case, how are people to know if the service should be used and what to be aware of when using it?  I can't tell you how much I disagree with the view that we should give up our critical faculty just because something is done for us poor blind people for free. 


One reason library service for the blind is as good as it is is because blind advocates agitated for good service.  One reason Microsoft and other companies are aware of accessibility is because advocates made them aware. 


If you provide a service, free or not, you have a responsibility not to leave people in worse shape than when they came to you.  The service helps many people.  it also does damage to some or perhaps many peoples' machines.  Are we supposed to be uninformed and not evaluate the service just because it is free?  If someone asks you about the service, are you going to say, it's wonderful and not say that you have seen a number of complaints about it which indicate that it is spotty, depending on who you get to work with you, that it may help but it may not and it may do harm?  Are you advocating not discussing such matters because we should be paralyzed with overwhelming gratitude that something is provided for free? 


No one is whining. 



----- Original Message -----

Sent: Monday, May 08, 2017 9:59 AM

Subject: Re: [TechTalk] not so pleased with Microsoft support


In my humble opinion, I appreciate Microsoft providing free tech support for the blind computer user. I encourage all my group members to call them with various issues that are too hard to cover in group emails. Are they perfect? No, but who is? So quit whining about a totally free service provided to all blind computer users please. LOL.



From: [] On Behalf Of Gene
Sent: Monday, May 8, 2017 8:27 AM
Subject: Re: [TechTalk] not so pleased with Microsoft support


You mean if I were a tech and someone asked me the wrong thing?  What is the wrong thing?  If someone doesn't understand something and doesn't want me to do it because they don't understand, if I want to help the person, that may be frustrating.  But I don't see how there can be a "wrong thing" to ask.



----- Original Message -----

From: george b

Sent: Monday, May 08, 2017 7:20 AM

Subject: Re: [TechTalk] not so pleased with Microsoft support


Ah, you would be bent if they asked you the incorrect thing


From: [] On Behalf Of Gene
Sent: May 8, 2017 5:00
Subject: Re: [TechTalk] not so pleased with Microsoft support


It's not a question of being a mind-reader.  there are just common sense things a tech should do and the techs in the service should be told or instructed to do this.  Of course, if they don't, you should talk with them and tell them to.  But there is nothing unreasonable about expecting techs who work for the service to be instructed to do this. 



From: george b

Sent: Monday, May 08, 2017 6:41 AM

Subject: Re: [TechTalk] not so pleased with Microsoft support


Thank you ann I was just commented on by one who says no shoulden't do this...i never knew a tech person who was a mind reader...LOL

-----Original Message-----
From: [] On Behalf Of Ann Parsons
Sent: May 8, 2017 4:08
Subject: Re: [TechTalk] not so pleased with Microsoft support

Hi all,

This is why, when asking for help of any kind, computer tech or anything else, you need to control what's going on.  Ask what they are doing.  Ask and ask and ask, even if you drive them nuts.  Tell them you want to know what's happening to your computer.  Don't just sit back and assume they are doing the right thing.

This is true of other things too.  Ask what the doctor is doing and why.  Ask where you are being taken by train or airport personnel.  Ask where you are and confirm the address when riding in a cab or on paratransit.  Ask, ask, ask, ask, be proactive!  It's your body, your life, and you have control over it.  You're not a package or a dumb animal or doll.  Ask!  Make your needs known in a quiet but no-nonsense way.  Ask!

Ann P.

Original message:

> I contact MS support as a very last resort. They restarted my pc
> without asking me and they put programs on my pc without asking me.
> The last straw was they set my pc to an earlier restore point without
> asking me. Heather

> "Blindness is a characteristic, not a handicap!" Dr. Kenneth Jernigan
> contact:
> e-mail:
> kd5cbl@...
> skype: cynterline
> ham call sign:
> kd5cbl
> sites:
> National Federation of The Blind:
> how the blind do it:

> From: Lenny McHugh <mailto:LennyMcHugh@...>
> Sent: Sunday, May 7, 2017 7:06 PM
> To: <>
> Subject: [TechTalk] not so pleased with Microsoft support

> Well, the other day when I had the problem of not being able to open
> my local newspaper I finally contacted Microsoft support for people
> with disabilities. Yes they did fix the internet explorer problem but
> trashed a lot more. The first thing that I noticed is that my day by
> day reminder did not work. Here they stopped it from starting. Today
> was quite disturbing, my grandson needed to send some photos to his
> professor. My computer has never been able to see my or his iPhone so
> in 2012 I purchased touch copy 11. This worked fine until this
> afternoon. I got some weird message that it was on a network to which
> I had no access. Tried to download and that version is no longer
> available. It would cost me $40 to purchase the new one 2016.

> I started looking in msconfig they turned so much off all update
> capabilities, all apple and who knows what else. I just enabled all
> for both services and startup. This did not correct the problem. After
> a lot of searching I did locate the original download and was able to
> reinstall. His pictures are on the way. Now I have to go back into
> msconfig and try to remember what all I have previously stopped. I
> wonder why they stopped things that had no bearing on I.E. Also I
> still wonder what will not work when I need it. I am removing c
> cleaner that they installed. Just wonder if it took out something that
> touch copy needs. I was always pleased with their support until today.
> Too bad that I already filled out the survey with high marks.

> ---

> Please visit my web page

> It’s motivational, inspirational with a touch of humor

> There is also a very extensive resource list for the blind

> <>

> International Brotherhood of Magicians member #43990

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Ann K. Parsons
Portal Tutoring
** New EMAIL:  akp@...
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"All that is gold does not glitter,
Not all those who wander are lost."

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