Re: not so pleased with Microsoft support


They may in fact receive training to deal with disability related issues.
Since that is the whole point of the service, it would make sense. Of
course, even if they do receive special training, how well trained they are
might be a different story.

----- Original Message -----
From: "Carolyn Arnold" <>
To: <>
Sent: Monday, May 08, 2017 8:07 PM
Subject: Re: [TechTalk] not so pleased with Microsoft support

I thought that Microsoft Disability was customer support - a branch with
people trained for specialized issues. So, customer service is customer
service, to be appreciated and used, as well as interacted with, if the
situation requires that on the part of the customer.

Bye for now,


-----Original Message-----
From: [] On Behalf Of
Sent: Monday, May 8, 2017 12:10 PM
Subject: Re: [TechTalk] not so pleased with Microsoft support

I agree. I appreciate when a useful service is offered for free, but just
because something is free does not mean you shouldn't expect quality. And
if the service causes damage, the customer most certainly has the right to
discuss their experience, and heck, even complain if they feel like doing
so. Of course it is common sense that no service is perfect, but such
experiences should still be shared and discussed so other potential users
are aware of the possibilities. I don't believe anyone was quote unquote
whining, but I also can't imagine anyone who wouldn't be rightfully angry if
their system were damaged by use of this kind of service. These days people
rely on their computers for many things. Gratitude is all well and good
when the service works for you, but gratitude is probably the last thing on
your mind if they have damaged your system, even if unintentionally. Also,
it is easy to expect unqualified gratitude from everyone when it is not your
own computer which has been affected. I.E. When it happens to somebody

----- Original Message -----
From: Gene <>
To: <>
Sent: Monday, May 08, 2017 11:19 AM
Subject: Re: [TechTalk] not so pleased with Microsoft support

So because something is free we should be happy for whatever we get? In
that case, how are people to know if the service should be used and what to
be aware of when using it? I can't tell you how much I disagree with the
view that we should give up our critical faculty just because something is
done for us poor blind people for free.

One reason library service for the blind is as good as it is is because
blind advocates agitated for good service. One reason Microsoft and other
companies are aware of accessibility is because advocates made them aware.

If you provide a service, free or not, you have a responsibility not to
leave people in worse shape than when they came to you. The service helps
many people. it also does damage to some or perhaps many peoples' machines.
Are we supposed to be uninformed and not evaluate the service just because
it is free? If someone asks you about the service, are you going to say,
it's wonderful and not say that you have seen a number of complaints about
it which indicate that it is spotty, depending on who you get to work with
you, that it may help but it may not and it may do harm? Are you advocating
not discussing such matters because we should be paralyzed with overwhelming
gratitude that something is provided for free?

No one is whining.

----- Original Message -----

From: Jim via Groups.Io <>
Sent: Monday, May 08, 2017 9:59 AM
To: <>
Subject: Re: [TechTalk] not so pleased with Microsoft support

In my humble opinion, I appreciate Microsoft providing free tech support for
the blind computer user. I encourage all my group members to call them with
various issues that are too hard to cover in group emails. Are they perfect?
No, but who is? So quit whining about a totally free service provided to all
blind computer users please. LOL.

From: <>
[] On Behalf Of Gene
Sent: Monday, May 8, 2017 8:27 AM
Subject: Re: [TechTalk] not so pleased with Microsoft support

You mean if I were a tech and someone asked me the wrong thing? What is the
wrong thing? If someone doesn't understand something and doesn't want me to
do it because they don't understand, if I want to help the person, that may
be frustrating. But I don't see how there can be a "wrong thing" to ask.


----- Original Message -----

From: george b <>

Sent: Monday, May 08, 2017 7:20 AM

To: <>

Subject: Re: [TechTalk] not so pleased with Microsoft support

Ah, you would be bent if they asked you the incorrect thing

From: <>
[] On Behalf Of Gene
Sent: May 8, 2017 5:00
To: <>
Subject: Re: [TechTalk] not so pleased with Microsoft support

It's not a question of being a mind-reader. there are just common sense
things a tech should do and the techs in the service should be told or
instructed to do this. Of course, if they don't, you should talk with them
and tell them to. But there is nothing unreasonable about expecting techs
who work for the service to be instructed to do this.


From: george b <>

Sent: Monday, May 08, 2017 6:41 AM

To: <>

Subject: Re: [TechTalk] not so pleased with Microsoft support

Thank you ann I was just commented on by one who says no shoulden't do
this...i never knew a tech person who was a mind reader...LOL

-----Original Message-----
From: <>
[] On Behalf Of Ann Parsons
Sent: May 8, 2017 4:08
To: <>
Subject: Re: [TechTalk] not so pleased with Microsoft support

Hi all,

This is why, when asking for help of any kind, computer tech or anything
else, you need to control what's going on. Ask what they are doing. Ask
and ask and ask, even if you drive them nuts. Tell them you want to know
what's happening to your computer. Don't just sit back and assume they are
doing the right thing.

This is true of other things too. Ask what the doctor is doing and why.
Ask where you are being taken by train or airport personnel. Ask where you
are and confirm the address when riding in a cab or on paratransit. Ask,
ask, ask, ask, be proactive! It's your body, your life, and you have
control over it. You're not a package or a dumb animal or doll. Ask! Make
your needs known in a quiet but no-nonsense way. Ask!

Ann P.

Original message:

I contact MS support as a very last resort. They restarted my pc
without asking me and they put programs on my pc without asking me.
The last straw was they set my pc to an earlier restore point without
asking me. Heather
"Blindness is a characteristic, not a handicap!" Dr. Kenneth Jernigan
e-mail: <>
skype: cynterline
ham call sign:
National Federation of The Blind: <>
how the blind do it: <>
From: Lenny McHugh <>
Sent: Sunday, May 7, 2017 7:06 PM
To: <>
Subject: [TechTalk] not so pleased with Microsoft support
Well, the other day when I had the problem of not being able to open
my local newspaper I finally contacted Microsoft support for people
with disabilities. Yes they did fix the internet explorer problem but
trashed a lot more. The first thing that I noticed is that my day by
day reminder did not work. Here they stopped it from starting. Today
was quite disturbing, my grandson needed to send some photos to his
professor. My computer has never been able to see my or his iPhone so
in 2012 I purchased touch copy 11. This worked fine until this
afternoon. I got some weird message that it was on a network to which
I had no access. Tried to download and that version is no longer
available. It would cost me $40 to purchase the new one 2016.
I started looking in msconfig they turned so much off all update
capabilities, all apple and who knows what else. I just enabled all
for both services and startup. This did not correct the problem. After
a lot of searching I did locate the original download and was able to
reinstall. His pictures are on the way. Now I have to go back into
msconfig and try to remember what all I have previously stopped. I
wonder why they stopped things that had no bearing on I.E. Also I
still wonder what will not work when I need it. I am removing c
cleaner that they installed. Just wonder if it took out something that
touch copy needs. I was always pleased with their support until today.
Too bad that I already filled out the survey with high marks.
Please visit my web page
It’s motivational, inspirational with a touch of humor
There is also a very extensive resource list for the blind <>
International Brotherhood of Magicians member #43990

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Ann K. Parsons
Portal Tutoring
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web site:
Skype: Putertutor

"All that is gold does not glitter,
Not all those who wander are lost."

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