Re: not so pleased with Microsoft support
I appreciate the fact that MS is trying. However, they failed me 75% of the time with F minus, minus, service.
Apple has A Plus, Plus, 24 hour tech support for accessibility needs. They have slightly messed me up only around 5% of the time.
I still choose to be grateful that MS has started offering help. I just reserve the right to expect that MS improves their support.
Sent: Monday, May 08, 2017 7:46 PM
Subject: Re: [TechTalk] not so pleased with Microsoft support
As far as I am concerned no tech support help is going to solve all problems and not cause some issues on some people’s computers. But if they help way more than cause issues, I think this is a good thing. If everyone thinks every time they call MS and they are suppose to solve all their issues every time, this is not going to happen.
We don’t live in a perfect world. So again if you think MS is going to solve every issue then I guess you are expecting too much from MS. There is no way any tech can solve every issue. I have bought brand new computers and have had issues right out of the box. So nothing is perfect and it is never going to be a perfect tech support line. Some tech are just going to be better at solving issues just like there are better doctors, car mechanics. No Matter how much training they get some are just going to be better than others.
So I appreciate the help I do get from MS and think it is a good service.
main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of
So because something is free we should be happy for whatever we get? In that case, how are people to know if the service should be used and what to be aware of when using it? I can't tell you how much I disagree with the view that we should give up our critical faculty just because something is done for us poor blind people for free.
One reason library service for the blind is as good as it is is because blind advocates agitated for good service. One reason Microsoft and other companies are aware of accessibility is because advocates made them aware.
If you provide a service, free or not, you have a responsibility not to leave people in worse shape than when they came to you. The service helps many people. it also does damage to some or perhaps many peoples' machines. Are we supposed to be uninformed and not evaluate the service just because it is free? If someone asks you about the service, are you going to say, it's wonderful and not say that you have seen a number of complaints about it which indicate that it is spotty, depending on who you get to work with you, that it may help but it may not and it may do harm? Are you advocating not discussing such matters because we should be paralyzed with overwhelming gratitude that something is provided for free?
No one is whining.
----- Original Message -----
In my humble opinion, I appreciate Microsoft providing free tech support for the blind computer user. I encourage all my group members to call them with various issues that are too hard to cover in group emails. Are they perfect? No, but who is? So quit whining about a totally free service provided to all blind computer users please. LOL.
You mean if I were a tech and someone asked me the wrong thing? What is the wrong thing? If someone doesn't understand something and doesn't want me to do it because they don't understand, if I want to help the person, that may be frustrating. But I don't see how there can be a "wrong thing" to ask.
----- Original Message -----
Ah, you would be bent if they asked you the incorrect thing
It's not a question of being a mind-reader. there are just common sense things a tech should do and the techs in the service should be told or instructed to do this. Of course, if they don't, you should talk with them and tell them to. But there is nothing unreasonable about expecting techs who work for the service to be instructed to do this.
Thank you ann I was just
commented on by one who says no shoulden't do this...i never knew a tech person
who was a mind reader...LOL