Re: Dialing an extension with the iPhone.


Janet
 

Carolyn,
If you are in the phone's keypad, you will definitely have this option.
Single finger double tap on the zero.
Janet

-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of
Carolyn Arnold
Sent: Saturday, August 26, 2017 8:18 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Dialing an extension with the iPhone.

That is one option, if I can get zero to work.

Best from,

Carolyn

-----Original Message-----
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of janet gross
Sent: Saturday, August 26, 2017 8:22 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Dialing an extension with the iPhone.

Carolyn,
If you come across this situation, just press zero, and Hopefully that
option will take you to a representative who can help you or direct your
call to the correct department.
Janet


-----Original Message-----
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Carolyn Arnold
Sent: Saturday, August 26, 2017 10:23 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Dialing an extension with the iPhone.

Rereading this, if I set the Visa number with a comma and a 2, I'd get
Spanish, I'd have to set comma 1, then comma 2, but then if my card was lost
or account compromised, I guess I'd have to have another contact like Visa 2
and have the number, then comma 1, comma 1. Anyway, there is bound to be a
way that Apple can do a better job there.

Best from,

Carolyn

-----Original Message-----
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Carolyn Arnold
Sent: Friday, August 25, 2017 9:39 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Dialing an extension with the iPhone.

I agree, Gene. For example, when I call Visa, after it says
2 for Spanish, once it is established what language you are using, then it's
1 for lost card or 2 to hear account information, and I press 2, but, there
have been a couple of occasions when my card was compromised, where I had to
press 1. Therefore, if I had that number set with a comma and then 2, well,
that would not work, if my card was stolen or I had some sort of account
compromise.

Best from,

Carolyn

-----Original Message-----
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Friday, August 25, 2017 10:26 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Dialing an extension with the iPhone.

I'm saying that if you call someplace with a menu tree and the first choice
is for something like for Spanish, dial nine, that is the first number after
the first comma. You would have to memorize it or make a note of it so you
can put it in the number in contacts if you want Spanish.
The second option
might be, for customer service, dial 2, for sales, dial 3, for paying bills,
press 4 and other numbers for whatever else might be offered. Then suppose
there are more options once you make one of those choices.
I shouldn't have
said you would have to memorize them. You could take notes of all the
numbers in their order and put them in contacts. But people generally enter
the information as they hear the announcements. they don't use a method
like having the main number in contacts, then a comma, then an option, then
another comma and another option, etc. And at some point, the menu may
change. I'm saying that for a lot of uses, it's just better to enter
numbers as you work through whatever you are working through.

Gene
----- Original Message -----

From: janet gross <mailto:janet.harvard@outlook.com>
Sent: Friday, August 25, 2017 9:03 AM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Dialing an extension with the iPhone.


Gene,

Why would you need to memorize the option? I ask this because each time you
would call a phone number, you would hear the options, and yes you could
manually enter the option you hear as well, and I sometimes do that.

If your talking about adding the commas, are you referring to phone numbers
in contacts? It really doesn't matter if you have 2 or 3 different numbers
or extensions it can be done as well. I have a few different phone numbers
in my contacts with 2 or 3 single numbers for the options.

Janet



From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Friday, August 25, 2017 8:32 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Dialing an extension with the iPhone.



But you would have to memorize the option you want, and at times there are a
number of different options you have to follow, one after the other. You
would have to separate perhaps two or three options with a comma. It makes
more sense to just press the number when requested. It might make more
sense to use the comma when an extension is being dialed.
But what happens
if, for some reason, the system takes longer to answer than usual?

Gene

----- Original Message -----

From: janet gross <mailto:janet.harvard@outlook.com>

Sent: Friday, August 25, 2017 8:20 AM

To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>


Subject: Re: [TechTalk] Dialing an extension with the iPhone.



Gene,

The only time you might want to use the comma is when you have a phone
number in contacts with an option such as press
1 or 2 etc. yes it does delay the call, but that is the whole purpose of
the comma. I very seldom manually dial a phone anymore!
Loll! I've done it
before. I usually read the phone number to Siri, and when I hear the other
phone ring, I move the phone away from my ear, which means the
phone is on speaker now so I can hear the options. I then
single finger double tap on the middle of the screen to bring the keypad
into view. I then hear the numbers, and I swipe left or right until I hear
the number I want to press or the option I want, and I then single finger
double tap on that number meaning the option I want. The call will then
just go through unless you hear more options, and if so, just do the exact
samething.

I hope this makes some sense.

Janet





From: main@TechTalk.groups.io
<mailto:main@TechTalk.groups.io>
[mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Thursday, August 24, 2017 8:31 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Dialing an extension with the iPhone.



But doesn't the comma just delay the dialing? I'm not talking about dialing
more than one extension. I'm saying that you constantly see menus where you
press 1 for this, 2 for something else, etc. There must be a way for smart
phones to allow you to press a button when you hear an option you want or to
manually dial an extension. I just realized that I saw a thread about this
perhaps a year or more ago on a list. I don't remember how it was done but
people discussed how to do this.



also, I don't know if such things are made any longer but a long time ago,
you could buy battery operated number generators. You would hold them up to
the mouth piece of dial phones, press a button, and a tone would be played
into the mouth piece by the device. That would let you work with things
like menus or extensions if you had a dial phone.
That might be an easier solution, if such things are still made.



Gene

----- Original Message -----

From: janet gross <mailto:janet.harvard@outlook.com>

Sent: Thursday, August 24, 2017 5:09 PM

To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>


Subject: Re: [TechTalk] Dialing an extension with the iPhone.



Hi Gene,

If I am understanding you correctly, yes you can use a comma to enter a
single number maybe for a department, and you can use another comma to enter
another single number maybe for another department as well as an extension.
I know this can be done on an iOS phone, as I do it quite often.

Janet





From: main@TechTalk.groups.io
<mailto:main@TechTalk.groups.io>
[mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Thursday, August 24, 2017 8:50 AM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Dialing an extension with the iPhone.



But such syntax is only good if you are dialing an extension. It isn't a
way to work with situations where you dial a number and then have to press a
certain number to select one option, and then another number to select
another. I assume, based on things I've seen in the past with other
devices, that the purpose of the commas is to pause, then automatically dial
another number. What if the original number takes longer to answer than
anticipated?



How do you manually dial an extension or work with a menu tree?



Gene

----- Original Message -----

From: Ann Parsons <mailto:akp@sero.email>

Sent: Thursday, August 24, 2017 6:32 AM

To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>


Subject: Re: [TechTalk] Dialing an extension with the iPhone.



Hi all,

When putting a number in your contacts put the main number followed by two
or three commas and then the extension:
415-663-9244,,,128

Obviously, this number is fake, just in case anybody wanted to try it.
It's more interesting than 612-5555 like the usual example is.

Ann P.

--
Ann K. Parsons
Portal Tutoring
** New EMAIL: akp@sero.email <mailto:akp@sero.email> web
site: http://www.portaltutoring.info
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"All that is gold does not glitter,
Not all those who wander are lost."

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