Re: My brand new laptop,Dell, has crapped out



Why would a friend/tutor need to spend 6 hours setting up your laptop? Didn’t the store where you bought it from at least set it up? If you live close to the store where you bought it, can’t you just take it back to the store? Although, I don’t know where you purchased it from.  I understand you purchased a in home warranty, but didn’t the store give you a 90 day warranty as well?  



From: [] On Behalf Of Michael Boyd
Sent: Sunday, September 10, 2017 5:19 PM
Subject: Re: [TechTalk] My brand new laptop,Dell, has crapped out



Most manufacturers these days have the ability to remotely access your computer and perform this troubleshooting and determine thenselves what the problem is. It doesn’t surprise me that Dell does not have this ability. Once the premiere computer company, they have been surpassed by the entire industry. I have owned Lenovo computers for some years now, and they have this ability and the in-home support as well. I wish you luck with this issue.






From: [] On Behalf Of Jeffrey Schwartz
Sent: Sunday, September 10, 2017 3:45 PM
Subject: [TechTalk] My brand new laptop,Dell, has crapped out


I got the laptop this week and my friend/tutor spent  six hours setting it up.  I was thrilled.  I purchased a oneyear”prime”service plan which promised in home service.  I called them and after spleaking to five people before I was in the correct department,  I was informed that I needed a sighted person to do some kind of trouble shooting before someone would come out.  The field person only replaces parts.  They say that he can’t do any trouble shooting.  I feel that I’ve been screwed and told them so.  This is the sixth or seventh dell I’ve bought and the last one.


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