-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of
Carolyn Arnold
Sent: Sunday, September 10, 2017 7:22 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] My brand new laptop,Dell, has crapped out

When I purchased my Lenovo from Office Max, for $80, they would have set it
up, but my husband did.

Best from,

Carolyn
-----Original Message-----
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of janet gross
Sent: Sunday, September 10, 2017 6:49 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] My brand new laptop,Dell, has crapped out

Jeff,

Why would a friend/tutor need to spend 6 hours setting up your laptop?
Didn't the store where you bought it from at least set it up? If you live
close to the store where you bought it, can't you just take it back to the
store?
Although, I don't know where you purchased it from. I understand you
purchased a in home warranty, but didn't the store give you a 90 day
warranty as well?

Janet



From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Michael Boyd
Sent: Sunday, September 10, 2017 5:19 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] My brand new laptop,Dell, has crapped out





Most manufacturers these days have the ability to remotely access your
computer and perform this troubleshooting and determine thenselves what the
problem is. It doesn't surprise me that Dell does not have this ability.
Once the premiere computer company, they have been surpassed by the entire
industry. I have owned Lenovo computers for some years now, and they have
this ability and the in-home support as well. I wish you luck with this
issue.



Michael







From: main@TechTalk.groups.io
<mailto:main@TechTalk.groups.io>
[mailto:main@TechTalk.groups.io] On Behalf Of Jeffrey Schwartz
Sent: Sunday, September 10, 2017 3:45 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: [TechTalk] My brand new laptop,Dell, has crapped out



I got the laptop this week and my friend/tutor spent six hours setting it
up. I was thrilled. I purchased a oneyear"prime"service plan which
promised in home service.
I called them and after spleaking to five people before I was in the correct
department, I was informed that I needed a sighted person to do some kind
of trouble shooting before someone would come out. The field person only
replaces parts. They say that he can't do any trouble shooting. I feel
that I've been screwed and told them so. This is the sixth or seventh dell
I've bought and the last one.

Jeff