Re: Replacing the Micro SD Card on a Victor Reader


Laz
 

Most likely because either they didn't fix the VRS you sent them but
sent you a replacement one with a different SD card, or they removed
your SD card from the VRS while they fixed it and sent you back the
wrong SD card.

Laz

On 12/2/17, Carolyn Arnold <4carolyna@windstream.net> wrote:
I did not know that. When mine was returned to me, it had a different SD
card in it without the instructions I had on the other one. The dealer was
good enough to bring me back up to snuff. It could be that Humanware
replaced it with whatever they usually have from scratch.

Best from,

Carolyn

-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of
Laz
Sent: Friday, December 1, 2017 10:53 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Replacing the Micro SD Card on a Victor Reader

They're referring to the internal memory card, not the SD card that one can
just pop out and insert easily. Laz

On 12/1/17, Pamela Dominguez <geodom@optonline.net> wrote:
Can't you replace the bad card yourself? Pam.

-----Original Message-----
From: Carolyn Arnold
Sent: Friday, December 01, 2017 7:55 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Replacing the Micro SD Card on a Victor Reader

Mine was still under warrantee, and it did not cost. I did loose
everything that was on that bad card that was sent by the vendor, who,
of course, could have no way of knowing that the card was
contaminated. Humanware paid for shipping it both ways, and they fixed
it, got it back pretty fast with a replacement card in it. Since then
I bought a 32 GB card, because I always keep anywhere from 10-25 books
on the thing.

Best from,

Carolyn


-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On
Behalf Of Joe Orozco
Sent: Friday, December 1, 2017 6:03 PM
To: main@TechTalk.groups.io
Subject: [TechTalk] Replacing the Micro SD Card on a Victor Reader

Hello,

Out of nowhere, my second generation Victor Reader Stream decided to
stop powering on, or rather, it’ll get as far as “Welcome to
Victor...” before shutting down. A factory reset did not work, and
tech support said it would need to be sent in to have its micro SD card
replaced.

Does anyone have any idea how much this will cost? The tech support
guy was vague, only said it would be the least expensive of repairs,
but if the unit arrives and I refuse to pay for the fix, they’ll
charge me $95 as a maintenance fee.

Alternatively, does anyone know if this is something that can be fixed
independently?

The unit is a few months shy of five years old. It’s understandably
old, and while I am willing to pay for repairs, I would rather not pay
near original price. At that point I may as well replace it or get
something else.

And, please, no pointing out how I could just use my iPhone. I very
much prefer using a second device on account of longer battery and
tactile buttons. Yes, I’m a weird millennial.

Thanks for any help! And if you know of anyone selling their VRS,
please let me know this as well!

Joe








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