Re: Conclusion of Wrestling with the Amazon Web Site

Gerald Levy

The Amazon toll free helpline is strictly for inquiries about orders placed online. So, for instance, if you have not received your order or your merchandise arrives damaged or you were sent the wrong item, then you can call the helpline for assistance getting a return authorization or refund. Like many other companies, Amazon uses an overseas call center to handle customer inquiries. But their customer service agents, while usually very courteous and helpful, cannot place orders or provide product information for specific items.


-----Original Message-----
From: Maureen Pranghofer
Sent: Sunday, December 17, 2017 10:40 PM
Subject: Re: [TechTalk] Conclusion of Wrestling with the Amazon Web Site

I've been thinking about the Amazon disability phone line. I used it once
to return a sweater and they were very very helpful. I called them another
time because I was trying to find that same sweater in a larger size and was
having a hard time determining if they had it. I asked if they could find
out. They said they couldn't do the shopping. So if they don't shop as far
as telling you about a product, and don't help make the order as in Dave's
case, I wonder what do they do and are their functions indicated any place?

-----Original Message-----
From: Marie
Sent: Sunday, December 17, 2017 12:32 PM
Subject: Re: [TechTalk] Conclusion of Wrestling with the Amazon Web Site

It is interesting to me how there are so many different experiences for
different users of the Amazon site. Recently I have had good luck shopping
with both Chrome and Fire Fox and Jaws 2018. But some pages are designed
differently from others which can really give us some serious headaches.
This also makes it hard to give anyone advice on their site.

-----Original Message-----
From: Allen West
Sent: Saturday, December 16, 2017 6:49 PM
Subject: Re: [TechTalk] Conclusion of Wrestling with the Amazon Web Site

I just got in from work and saw this post. I don't know what browser
you were using, but I find that when I use Chrome, I have a very hard
time with Amazon. IE works with no problem.


On 12/16/17, Dave <> wrote:

I will spare all of you the Rant, that I could so Easily Continue.

However, Gene had suggested I try a different Browser. Instead, I used
a different System, and this time used NVDA instead of JAWS 2018.

I was able to complete my order after about 45 minutes of dealing with
the same Pages as before, along with some new ones never seen before,
and a few Pop Up Amazon Ads.

My Word Amazon has a LOT of text and Links on every Page! Most of it
having little to do with what it is you are attempting to accomplish.

But, I survived to perhaps place another order on Amazon in the Future.

Someone suggested I may have had a improperly filled out the Order Form.
I will admit, Filling out Forms has Snagged me in the past, but not the
case this time.

I don't want to blame it on JAWS, but NVDA did read me more than I was
able to read with Jaws.

The first time, I was Struggling on Amazon's site that is to be Screen
Reader Friendly.
The second time, I logged into the site that everyone sees when they go

The Non-Screen Reader Friendly site.

And on the Non-Screen Reader Friendly pages, I was able to fill out what
was needed, choose the right choices and Pay for the order. Go Figure!

So, Gene, Thanks for the Help,

Grumpy Dave

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