Re: SANSA Player Not Recognized in Windows 10


Hi Lisa,

Reset the player by holding the power button down for at least 30
slowly counted seconds as in 1-Mississippi, 2-Mississippi, etc. Then
see if it connects properly. Let me know if that does it and if not
we'll go on from there.

Happy new year!


On 1/6/18, Lisa Belville <> wrote:
Hi, all.

I'm trying to connect a nearly three-year old Sansa Clip Zip to my new
Windows 10 PC. I get an notification saying the USB device isn't
recognized, and an additional error saying that the device descriptor
request failed.

I know the player and its cable works as I just used it this morning.
The USB ports on the PC work as well; there's been a external disc and a
wireless mouse plugged into them.

I'm really new at Windows 10, so I'm not sure where to go to trouble
shoot this.

Any ideas would be appreciated.


Lisa Belville

Affordably priced Accessible Talking MP3 Players, Accessible phones,
Bluetooth devices, and accessories
Phone: 727-498-0121
Skype: lazmesa
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