Re: SANSA Player Not Recognized in Windows 10


If it's none of the things I've mentioned then I'm not sure what could
be keeping RBClip from working...

Time to give the Rockbox Utility a try and see if uit works. You'll
need to run it as administrator as well.


On 1/8/18, Lisa Belville <> wrote:

Hi, Laz.

I downloaded a demo of JAWS 2018 just so I could virtualize the
window and paste the error message into the Email message, but my
primary screen reader is NVDA, right now it's the latest version, 17.4.

I get the error using either screen reader and I have restarted my PC a
couple of times since installing the new copy of RBClip

Hi Lisa,

I think you mentioned using JAWS as your screen reader and I just
helped someone in Australia get RBClip running again. Apparently they
had just gotten a JAWS update and then couldn't run RBClip. I asked if
he had restarted his computer since he received the JAWS update and
when he tried it RBClip Worked fine. So if you haven't restarted your
computer since this RBClip problem began please try that.

One more thing to check is your anti-virus program. I believe there
are a couple of anti-virus programs out there that use the sandbox
approach not letting programs run normally but in what they refer to
as a sandbox where they can't affect anything on your computer. I
believe it was either AVG or Avira, but I could be way off on that,
that was causing this to occur and one needed to go into the settings
to white list RBClip for it to run normally. So there's that to check

Other than that I don't see any reason why it shouldn't work. As long
as you run it as administrator and the settings are correct it should
work fine.

You could always try the Rockbox Utility to create the talk files and
see if it runs okay.


On 1/8/18, Lisa Belville <> wrote:
Hi, Laz,

I uninstalled the old copy of RBClip and installed the new copy from the
link you provided. Now I'm getting the following error message when
trying to create clips. Any ideas?

Wind ows Script Host
Script: C:\Program Files (x86)\RBClip\VoiceBox.wsfgraphic 475 Line: 2
Char: 35
Error: Cannot retrieve referenced URL : RBClip.ini
Code: 80040065
Source: Windows Script Host

Thanks for any ideas.


On 1/6/2018 4:14 PM, Lisa Belville wrote:
Yes, running as admin as per your instructions. I was able to see and
choose a voice for the clips, and I wasn't able to do that before, so
something positive did happen.

I'll try a fresh install and see what happens.


On 1/6/2018 2:36 PM, Laz wrote:
And this is while you run it as administrator? I get the feeling it
might have become corrupt.

Here's the RBClip download link:

and here's the audio tutorial:

Try uninstalling and reinstalling it. run it as administrator, Go
through the settings and ensure it's just like in my directions, and
then try to create some talk files.


On 1/6/18, Lisa Belville <> wrote:
Hi, Laz.

I think I followed your directions correctly. I can open the
select files to be voiced and choose the voice options. The problem
happens once I press the create clip button.

Then I actually get two errors in one, because once it gives the
error message, I get another message from RBClip tellimg me to wait
while it's processing files, which is what I got while using the
on my old PC. Then it hangs and I get the option to either close the
program or wait for it to respond.

Then the program stops responding altogether and there are two
one with the error from RBClip and one from Windows.

The Windows message is really long. I don't know how to get NVDA to
select a dialog and have it copied to the clipboard for pasting or
do that. Actually, I think there's an Addon for that, I just haven't
gotten around to finding it yet.

Anyway, here's what I can get from the dialog.

Windows Script Host

RBClip voicebox.wsf syntax error code 800A03Ea

Hope this isn't too much or too little info.


On 1/6/2018 12:56 PM, Laz wrote:
Did the script error give any meaningfull information or just the
usual nonsense?

Did you look through the settings and make sure they're set as I
recommended? If the settings are fine, then I recommend uninstalling
and reinstalling RBClip.


On 1/6/18, Lisa Belville <> wrote:
Hi, Laz, well, that worked, sort of. LOL

I have my voices, but now when I activate the create clip button I
get a
windows Script error and the program stops responding. I know I'm
pointing to the correct file path, there's only 12 files I need

On 1/6/2018 12:14 PM, Laz wrote:
Nah, just run it as administrator. Go to the icon on your
desktop, hit
the applications key, go down to run as administrator and press
Your SAPI5 voices should now show up.

BTW you're not dumb in any way, shape, or form. (smiles)


On 1/6/18, Lisa Belville <> wrote:
Hi, Laz.

I feel really dumb. <grin> I disconnected and did a hard reset
voila, the plaer and PC are playing nice.

Now my issue is getting RB Clip to use the SAPI voices. This
isn't a
new copy, this is the copy on my old XP PC that was ported to
the new
along with all of my other files. I'm guessing it's looking for
voices I had in XP, but that's just a guess on my non

Would it be easier to just get a new copy of RBClip from your web


On 1/6/2018 11:23 AM, Laz wrote:
Hi Lisa,

Reset the player by holding the power button down for at least
slowly counted seconds as in 1-Mississippi, 2-Mississippi, etc.
see if it connects properly. Let me know if that does it and if
we'll go on from there.

Happy new year!


On 1/6/18, Lisa Belville <> wrote:
Hi, all.

I'm trying to connect a nearly three-year old Sansa Clip Zip
to my
Windows 10 PC. I get an notification saying the USB device
recognized, and an additional error saying that the device
request failed.

I know the player and its cable works as I just used it this
The USB ports on the PC work as well; there's been a external
wireless mouse plugged into them.

I'm really new at Windows 10, so I'm not sure where to go to
shoot this.

Any ideas would be appreciated.


Lisa Belville

Affordably priced Accessible Talking MP3 Players, Accessible phones,
Bluetooth devices, and accessories
Phone: 727-498-0121
Skype: lazmesa
Personal Facebook:

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