Re: Malware Bytes went rogue

Gerald Levy

Malware Bytes 1.75 uses the very same database definitions as the latest version.  So it is just as effective at detecting malware threats.  I use it myself on a regular basis,and it still does the job it was designed to do, despite your assertion that it is outdated and lacks the newest features.  At least it is JAWS accessible and is stable and reliable, which is not necessarily true of later versions. Why take a chance of encountering problems with a later version of Malware Bytes when version 1.75 still works? I believe in the old adage that if it ain’t broke, why fix it?   

From: Gene
Sent: Sunday, January 28, 2018 9:08 AM
Subject: Re: [TechTalk] Malware Bytes went rogue
It isn't a crap shoot. 
Malware Bytes has a good reputation.  Any company may send a bad patch.  Microsoft has.  Norton has; I've seen news accounts of others.  I wouldn't be at all surprised if list members could provide lots of examples of this or that reputable company sending a bad patch. 
You are advocating using a four or five year old, I don't know just how old, version of the program.  You don't know how or in what ways it has become more limited in its abilities after all this time.  The new version of the program are, evidently, accessible enough to use. Many blind people are using the newest version and I've seen very few complaints and the few questions I've seen are generally not on accessibility per se, but on how to work with the program in terms of accomplishing certain tasks. 
----- Original Message -----
Sent: Sunday, January 28, 2018 6:41 AM
Subject: Re: [TechTalk] Malware Bytes went rogue
That’s why it is probably best to use Malware Bytes 1.75, the only version that is still totally accessible.  Using a later version can be a real crapshoot.
From: john s
Sent: Sunday, January 28, 2018 7:02 AM
Subject: [TechTalk] Malware Bytes went rogue
Yesterday, my wife and I had problems with our systems and I thought I would pass this information along in case anyone else had problems.  The culprit was Malware Buytes.  Our systems were sluggish almost to the point that we couldn't use them.  Mine straightened out on it's own but my wife had to to into safe mode and uninstall the program.  Here is some information from Malware Bytes.

 Topic Starter

RubbeR DuckY  
Root Admin
4,233 posts
Report post  
Posted 5 hours ago (edited)
Earlier this morning, we published a protection update that caused connection issues for many of our customers. As a side effect of the web protection blocks, the product also spiked memory usage and possibly caused a crash. We have triaged this issue and pushed a protection update that resolves it.
If the update does not resolve the issue automatically for you, please shut down web protection, check for protection updates, and restart your computer.
The root cause of the issue was a malformed protection update that the client couldn't process correctly. We have pushed upwards of 20,000 of these protection updates routinely. We test every single one before it goes out. We pride ourselves on the safety and accuracy of our detection engines. To say I am heartbroken is an understatement.
We are working hard to not only triage your issues and get your computer or business back up and running but to also rebuild your trust. We are going to overhaul how we publish these protection updates so that this never happens again.
I am personally available to discuss both on this forum via personal message or at mkleczynski@...
*** How to resolve / verify you have the fixed update package ***
Malwarebytes 3
Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
Open Malwarebytes
Turn OFF web protection by Clicking on “settingsâ€, click to turn web protection OFF
Under Scan Status (right side), click next to “Updates†to have Malwarebytes download the latest database
Restart PC (Note it may take up to 2 restarts after the update to stabilize the system)
To confirm that you are on the latest database please follow the steps below:
Open Malwarebytes
Click on Settings
Click on the About tab
Next to “Update package version†if you see version 1.0.3803 or higher you are on the latest database which addresses the issue.
Malwarebytes Endpoint Security (on-premises)
First step to get the update is to disable the real-time protection. To do this in the Management console:
Open up the policy the clients are on and go to the protection tab.
From here, disable the ‘enable protection module’ option.
Once this is done click OK. When your clients check in they will get this new policy update.
Once real-time is protection is disabled and your clients can communicate, highlight the endpoints on the client screen and click the update database button at the top.
After the update is applied, a reboot of the machine may be required.
Note: If your client cannot resolve internal addressing, then re-installing the agent manually on the machine will need to be done. The client will not be able to reach out to the server for a policy update and will never be able to turn off the real-time protection.
Malwarebytes Endpoint Protection (cloud)
From the Malwarebytes Cloud console, go to the endpoints pane and select all the endpoints.
In the action drop-down, choose the ‘check for protection updates’ option to force an update on all endpoints to database update 1.0.3803 or higher.
This should fix the problem for the vast majority of Endpoint Protection endpoints. If endpoints are still affected after applying this, please reboot the machine.
If the remote agent is unable to reach out and get this update, then we must disable the web protection:
In the Malwarebytes Cloud console, Go to the settings> policies> and open up the policy the clients are on.
From here, go to the endpoint protection policy and turn off the “Web Protection†portion of the policy. Then:
If the machine is unresponsive, reboot the machine and log in.
Once in, right click on the tray icon and start a scan. This will force a database update and fix the issue.
Once updated, cancel the scan and reboot the machine.
When the computers are all online and updated, please turn back on the web protection again in the Endpoint Policy.
If the above doesn’t resolve the issue, please reach out to support at corporate-support@...


Join to automatically receive all group messages.