Re: Screen reader or keyboard reading trouble?


David Goldfield <david.goldfield@...>
 

Vicky,

A few questions come to mind.

Does this behavior occur when using other screen readers? In other words, have you tried the keyboard using NVDA or Narrator?

When using JAWS does this behavior occur in other text editors outside of Office, such as Notepad, Wordpad or Jarte, which is a third-party text editor?

Does this behavior occur with a USB keyboard wired to your computer's USB connector?

How long have you had the wireless keyboard? If for a long time have you tried changing the batteries?


I guess I'm trying to determine whether the issue is with Office itself, which is why I'd want to try this with other text editors outside of the Office apps. Trying to use Word or Outlook using Narrator or NVDA may confirm whether the issue is JAWS-related.

If JAWS behaves well with Wordpad or Notepad and if NVDA or Narrator behaves oddly with Word and Outlook, doing a repair of Office might not hurt. Please bear in mind, however, that NVDA's performance can, on some systems, be a tad sluggish as well.


David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com

On 9/17/2018 10:32 PM, Vicky Vaughan wrote:

Hi Mike, I am using Eloquence. 

 

I am sorry to say that after reading your message, I maximized the screen, but still got no verbal feedback for either the Jaws key with S or Jaws with the number row 2.

 

However, thank you for trying!

 

Sincerely, Vicky

 

 

 

I tried again after your message

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf of Mike B.
Sent: Monday, September 17, 2018 5:49 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Screen reader or keyboard reading trouble?

 

Hi Vicky,

 

Are you using eloquence, or something else?  What verboscity setting are you using?  Also, make sure the screen is maximized.

When you press the Jaws key + S, you should be holding down the Jaws key and tapping the, S, key.  When tapping the, S, key you should hear these options, All, None, & Highlighted.  When you press the, Jaws key + 2, you should be holding down the Jaws key and tapping the, 2, key and should hear, Words, both Characters & Words, None, or Characters for your options.

Take care.  Mike.  Go Dodgers!
Sent from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

Sent: Monday, September 17, 2018 2:15 PM

Subject: Re: [TechTalk] Screen reader or keyboard reading trouble?

 

Hi Mike, When I pressed Jaws key with S, I got either silence or just a bit of an unrecognizable sound, no matter how many times I tried it.

 

The Jaws key with the number 2 on the numbers row, did respond, once out of 4 tries, but I got it where I wanted it.

 

Any other thoughts?  This speech problem is really driving me crazy!!

 

Many and very sincere thanks for your suggestions.

 

Vicky

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Mike B.
Sent: Monday, September 17, 2018 4:29 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Screen reader or keyboard reading trouble?

 

Hi Vicky,

 

Try the following to see if this will help.

1. Press the, Jaws key + S, until you hear highlighted, and stop right there.

2. Press, Jaws key + 2, on the number row above the main keyboard until you hear, characters, and stop right there.

Now, see if these settings changes help if they were changed at all.

Take care.  Mike.  Go Dodgers!
Sent from my iBarstool.
Arguing with a woman is like reading a software license agreement.  In the end you have to ignore everything, & click I agree.

----- Original Message -----

Sent: Monday, September 17, 2018 12:26 PM

Subject: [TechTalk] Screen reader or keyboard reading trouble?

 

Hello List, I have a Windows 10 desktop computer using Jaws 2016 and a wireless keyboard.

 

I am experiencing voice output delay when I try to use word by word or especially character by character.  This happens whether I am in Word 365 or in Outlook, which is also 365.

 

Reading current line or line by line is okay.

 

What happens with character reading is that when I press the right arrow, I get no response, but if I then press Jaws key with numpad 5 twice, it will then read that character.

 

I have tried a hew keyboard and still get this trouble. 

 

I have tried both a Jaws repair and even completely removing and reinstalling Jaws and it still has this problem.

 

Would trying these reading commands in NVDA or MS Navigator help diagnose the problem?

 

Both Microsoft and Freedom scientific say the problem is the other’s fault and are not giving me any more help.

 

Do any of you have any suggestions as to what I can do to resolve this or where I can turn for help?

 

Many and very sincere thanks for any help!

 

Vicky

 

 

 

 

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