Trouble with a low end android phone

Loy <loyrg2845@...>

My wife has an android phone. And we need to change a password in an app. when we tap on the edit field for the password no keepboard comes up only tap to speek. But this does not work to speak the password. There does not seem to be a on screan keyboard installed.  I read to go to play store and download one, however you have to use password to log in but no way to imput it. I also tried a USB wireless keyboad and it does not reconize it. Is there any thin I can do to fix this?

Join to automatically receive all group messages.