Re: customer service jobs


Brent Harding
 

It would be likely 7 cents per line transcribed. If one was able to get 150 lines per hour, you would make $11.25, but at least at the time I went to school, that might be wishful thinking because looking up unfamiliar words, drugs, etc, to get the spelling right takes time. I have heard that a lot of this type of work has gone to systems quite similar to Dragon where the doctors pretty much upload their recordings for voice recognition. They would then just have people edit the documents to correct the wrong words that creep in when you use things like that. Even now that I do have a braille display, I'm not sure how accessible this new way of doing things really is.

----- Original Message -----
From: "Carolyn Arnold" <4carolyna@windstream.net>
To: <main@TechTalk.groups.io>
Sent: Saturday, February 16, 2019 9:44 AM
Subject: Re: [TechTalk] customer service jobs


That's terrible, and 7.5 cents an hour these days - that's
terrible too.

Best regards,

Carolyn


-----Original Message-----
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Brian K.
Lingard
Sent: Saturday, February 16, 2019 4:28 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] customer service jobs

Dear Carolyn & List:
Friend of mine was working as a Medical Transcriber from
home, they changed editing programs to one from Nuance,
makers of Dragon Dictate, which just did not work with JAWS
or would require extensive scripting which her employer was
not prepared to pay. Suppose she could have looked into
funding from Vocational Rehab for the scripting, however
decided to retire rather than do this.

She found work from home could resemble an electronic
sweatshop, you receive a phone call from the supervisor if
you stop typing for more than one or two minutes asking why
no typing. One firm gave Canadian employees our statutory
holidays off with pay, however, the Americans only received
U. S.
Thanksgiving & Christmas Day as paid holidays, did not even
get Independence Day or Labor Day off automatically. The
Canadians were paid double the American rate of 7.5 ยข per
65-character line. Much depended upon who your supervisor
was. Some watched the transcribers like a hawk, others not
so much.
Terri Lynne:
Yes, it is a pproblem when a firm switches to a
non-accessible pprogram. If they specify the programmers
must use standard controls for the application, it should
work well with JAWS or Voiceover. However, some programmers
do not use a button for the buttons they show on screen,
just something they cooked up themselves which claims to be
a button. It may respond to the space bar as a true button
does, or require a left click from JAWS because it only
responds to the mouse.
Many applications are poorly written from an Accessibility
standpoint.
Brian K. Lingard VE3YI, Ab2JI, B. A., C. T. M.
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Carolyn Arnold
Sent: February 10, 2019 8:55 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] customer service jobs

The last job I had with a medical transcription service was
terminated, because of a program that was not accessible.
They got the designers to research, because they had had
good blind employees. It's a blow when something like that
happens. Best regards, Carolyn
From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Terri Lynne
Pomeroy
Sent: Sunday, February 10, 2019 4:17 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] customer service jobs

Dear Olusegun,
Let me just first say that we are so blessed by all of the
accessibility given to us by technology. I grew up with
university books on reel to reel tape with no way to find
page numbers, no way to mark things, no way to speed it up
or slow it down ...

But the problem with all of the exciting new technology is
that there are so many platforms and new programs built by
techies who never even heard of a screen reader. We had one
company here which hired a number of blind people to work
through them for Verizon. Then Verizon changed their program
and suddenly people who were blind or visually impaired
could no longer access their customer service programs.

I used to work for Continental Airlines as did several other
people who were blind. But they, too, have redone their
program so that it is not accessible to screen readers.

There is and probably always will be a need for people to
interface with companies in a positive way to see if their
programs can't be made accessible. JAWS scripts might also
be helpful in some cases.

Terri Lynne From: main@TechTalk.groups.io
[mailto:main@TechTalk.groups.io] On Behalf Of Olusegun --
Victory Associates LTD, Inc.
Sent: Sunday, February 10, 2019 1:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] customer service jobs

Gerald, I don't have problems understanding CSR's located
outside the United States! As a matter of fact, I became
friends with a few and corresponded with them on and off for
quite sometime. I barely call Customer Service anymore
cause I'm able to resolve most computer issues by tinkering,
getting in and out of trouble with my toys. I have had
friends from the Philippines, India and Jamaica.
The individual from Jamaica worked at amazon.com/ I had
called to enquire about a product that had not been
delivered in the stated timeframe.

Without a doubt, it would be great if real CSR jobs could be
given to individuals with disabilities right here who are
able to work. I wonder how much the likes of amazon, Google
Apple and Microsoft are doing in this regard.

Sincerely,
Olusegun
Denver, Colorado

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