Re: customer service jobs

Veronica Kirk

It was bought out by Spheris, Inc.

-----Original Message-----
From: [] On Behalf Of Shelly Kane
Sent: Wednesday, February 20, 2019 2:00 AM
Subject: Re: [TechTalk] customer service jobs

Carolyn and List:

I googled Edix because I was interested in the typing jobs from home and getting paid per page. I couldn't find a thing on that company. They had all of this other stuff listed. Do you know where I could possibly find something like this? Thanks in advance. If you wish to email me privately, please do. I want to bother the list with this topic any further.


On 2/18/2019 9:09 PM, Carolyn Arnold wrote:
Did you transcribe or edit? This was in 1997, when I left them.

Best regards,


-----Original Message-----
[] On Behalf Of Veronica Kirk
Sent: Monday, February 18, 2019 8:38 PM
Subject: Re: [TechTalk] customer service jobs

Hi Carolyn, I worked for Edix for a while in 2003-2004.

-----Original Message-----
[] On Behalf Of Carolyn Arnold
Sent: Sunday, February 17, 2019 9:56 AM
Subject: Re: [TechTalk] customer service jobs

Right, back in the 90's, my company, CPRS (Computerized Patient Record
Services) was sold to a company called Edix.
The name gives you a pretty good idea.

Best regards,


-----Original Message-----
[] On Behalf Of Brent Harding
Sent: Saturday, February 16, 2019 9:17 PM
Subject: Re: [TechTalk] customer service jobs

It would be likely 7 cents per line transcribed. If one was able to
get 150 lines per hour, you would make $11.25, but at least at the
time I went to school, that might be wishful thinking because looking
up unfamiliar words, drugs, etc, to get the spelling right takes time.
I have heard that a lot of this type of work has gone to systems quite
similar to Dragon where the doctors pretty much upload their
recordings for voice recognition. They would then just have people
edit the documents to correct the wrong words that creep in when you
use things like that. Even now that I do have a braille display, I'm
not sure how accessible this new way of doing things really is.

----- Original Message -----
From: "Carolyn Arnold" <>
To: <>
Sent: Saturday, February 16, 2019 9:44 AM
Subject: Re: [TechTalk] customer service jobs

That's terrible, and 7.5 cents an hour these days - that's terrible

Best regards,


-----Original Message-----
[] On Behalf Of Brian K.
Sent: Saturday, February 16, 2019 4:28 AM
Subject: Re: [TechTalk] customer service jobs

Dear Carolyn & List:
Friend of mine was working as a Medical Transcriber from home, they
changed editing programs to one from Nuance, makers of Dragon Dictate,
which just did not work with JAWS or would require extensive scripting
which her employer was not prepared to pay. Suppose she could have
looked into funding from Vocational Rehab for the scripting, however
decided to retire rather than do this.

She found work from home could resemble an electronic sweatshop, you
receive a phone call from the supervisor if you stop typing for more
than one or two minutes asking why no typing. One firm gave Canadian
employees our statutory holidays off with pay, however, the Americans
only received U. S.
Thanksgiving & Christmas Day as paid holidays, did not even get
Independence Day or Labor Day off automatically. The Canadians were
paid double the American rate of 7.5 ยข per 65-character line. Much
depended upon who your supervisor was. Some watched the transcribers
like a hawk, others not so much.
Terri Lynne:
Yes, it is a pproblem when a firm switches to a non-accessible
pprogram. If they specify the programmers must use standard controls
for the application, it should work well with JAWS or Voiceover.
However, some programmers do not use a button for the buttons they
show on screen, just something they cooked up themselves which claims
to be a button. It may respond to the space bar as a true button does,
or require a left click from JAWS because it only responds to the
Many applications are poorly written from an Accessibility standpoint.
Brian K. Lingard VE3YI, Ab2JI, B. A., C. T. M.
[] On Behalf Of Carolyn Arnold
Sent: February 10, 2019 8:55 PM
Subject: Re: [TechTalk] customer service jobs

The last job I had with a medical transcription service was
terminated, because of a program that was not accessible.
They got the designers to research, because they had had good blind
employees. It's a blow when something like that happens. Best regards,
[] On Behalf Of Terri Lynne Pomeroy
Sent: Sunday, February 10, 2019 4:17 PM
Subject: Re: [TechTalk] customer service jobs

Dear Olusegun,
Let me just first say that we are so blessed by all of the
accessibility given to us by technology. I grew up with university
books on reel to reel tape with no way to find page numbers, no way to
mark things, no way to speed it up or slow it down ...

But the problem with all of the exciting new technology is that there
are so many platforms and new programs built by techies who never even
heard of a screen reader. We had one company here which hired a number
of blind people to work through them for Verizon. Then Verizon changed
their program and suddenly people who were blind or visually impaired
could no longer access their customer service programs.

I used to work for Continental Airlines as did several other people
who were blind. But they, too, have redone their program so that it is
not accessible to screen readers.

There is and probably always will be a need for people to interface
with companies in a positive way to see if their programs can't be
made accessible. JAWS scripts might also be helpful in some cases.

Terri Lynne From:
[] On Behalf Of Olusegun -- Victory
Associates LTD, Inc.
Sent: Sunday, February 10, 2019 1:08 PM
Subject: Re: [TechTalk] customer service jobs

Gerald, I don't have problems understanding CSR's located outside the
United States! As a matter of fact, I became friends with a few and
corresponded with them on and off for quite sometime. I barely call
Customer Service anymore cause I'm able to resolve most computer
issues by tinkering, getting in and out of trouble with my toys. I
have had friends from the Philippines, India and Jamaica.
The individual from Jamaica worked at I had called to
enquire about a product that had not been delivered in the stated

Without a doubt, it would be great if real CSR jobs could be given to
individuals with disabilities right here who are able to work. I
wonder how much the likes of amazon, Google Apple and Microsoft are
doing in this regard.

Denver, Colorado

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