I'm using Windows 7.
toggle quoted messageShow quoted text
Thank you for your help for I'm not that savvy when it comes to all
the technical things that come along with the comp.
Now as when you're able to assist me!
I go out during the day for at least 5 hours.
That will put me out until 3:00 PM.
I do have a phone.
let me know when it is best for you.
Again thanks for helping me with this problem...
On 2/24/19, Brian Zolo <email@example.com> wrote:
Hi, Rhonda, Brian Zolo here in Gahanna, Ohio. You can go to
support.dell.com and go to the drivers and downloads page to check for
updates for your Dell. You're going to need your machine's service tag to
do this. The service tag can be found on the bottom of your laptop but
there's an easier way to get that information. What version of windows are
you using? You need to get to your command line. You can do this by
hitting your windows key plus the letter r and then type in cmd and then hit
enter. You then be placed at your c:\users\whatever your user name
directory is and then you will have to type cd\ and then hit enter which
will then take you to your root directory. Then you will type wmic bios get
serialnumber and then press enter. That will get your laptop's serial
number for you and then you can put that serial number in on the
support.dell.com web page and it will then show you what updates are
available for your machine. If you need assistance doing this, don't
hesitate to get in touch with me and I'll be happy to assist you. Is there
a phone number that I can call you and I'll be happy to assist you. A bios
update certainly might fix this but you may have a problem with your
battery. Let me know if I can assist you further. Have a great day! bZ!
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of
Sent: Sunday, February 24, 2019 1:50 PM
To: Tech Talk <firstname.lastname@example.org>
Subject: [TechTalk] Help Needed Please, Battery is not charging when plugged
in. status of battery power is reading 0% available plugged-in not
Help Needed Please
I have a Dell Laptop.
When I look in my system tray, the status of battery power is reading
0% available plugged-in not charging.
So my daughter did a search and got this on how to solve the problem.
How to fix the problem 'plugged in not charging' on my Dell Inspiron laptop
Try the following and hope that it fixes.
Check if there’s any BIOS update available related to battery for your
laptop model.Download and try to update
Where do I find this information?
model.Download and try to update but before updating perform below steps:-
list of 9 items
• Power off the system.
• Disconnect any external peripherals (flash drives, printers, external hard
drives) from the computer.
• Disconnect the AC Adapter and remove the battery from it.
• Press and hold the power button for 20 to 30 seconds to release the
residual charge from the laptop.
• Reconnect the battery and the AC Adapter.
• Once the system is powered on and booted properly, re-seat the battery.
Check if you still get the error or not.
• Boot the system to BIOS, tapping the F2 key on the Dell logo screen when
you power on the system.
• Press F9 key to load BIOS defaults. Once done, press F10 key to save and
exit. System will restart. Check if the error is still there.
• Try and wiggle the AC Adapter cable and check if that makes a difference.
Alternatively, you could also try below steps:-
list of 7 items
• With above 20% battery left,unplug the power cord from both laptop and
• Open the bottom cover and Remove the battery • Dry Wipe the battery
connectors with a clean cloth several times.
• Put the battery back in and cover,
• Turn the laptop on with battery only.
• Now plug power cord into side of laptop, then into wall outlet.
• Check if it returns to charging state.
Still not getting any charge.
Battery is now at 0%.
using on electric only.