spectrum will make their fifth attempt at installing
an accessible Cable box with DVR. It is possibly the
201 World box with Narration and DVR. The first tech
didn’t show up. The second tech didn’t have a box.
The third tech installed the 110 which is only a set
top box and while has narration does not do DVR or
push audio description. It is sad that my wife can
sit here and hear the audio description on her iPad
Pro 2018 on the spectrum app while the alleged
accessible box is not pushing the audio description.
The fourth tech came today and tried to find the 201
model box with both DVR and narration and allegedly
the ability to do audio description. But I am not
holding out hope.
spoke to a supervisor on his phone and was told that
neither spectrum techs nor subcontractors are
allowed to install these special boxes as they are
just not given out “willy nilly” and are kept in the
warehouse for when they are “really needed.” When I
informed the supervisor this box was really, really
needed they said someone would come out Monday
morning at nine and install one. This will be the
fifth tech. he or she will be a “Security
technician” as they are the only ones allowed to
touch these very special boxes as the other techs
are not even made aware of their existence. The
spectrum tech I had today was rather disgruntled
about the fact that these boxes exist and he was not
aware that they are available for his customers who
Thursday afternoon I have spoken to Fourteen
employees of spectrum and have yet to get this
simple issue resolved. You would think I was asking
to have a Nuclear Reactor replaced in the back end
of the Bat Mobile.
there different boxes for accessibility?
have to ask that when put my order in down here in
one is the correct one supposed to get?
been waiting for a long time to get these in our
area in Florida as Spectrum said was waiting to make
sure all the bugs got out of the boxes before
issuing them. So hopefully receiving one that works
well or like should which will give my report once
have used mine.
Well, not sure of the
number on the box, but they do have an
accessibility department that you can talk to.
They should know which box that you’ll need.
spectrum customer out there know the model number of
the world box with narration that has the DVR
feature? I am not sure which list to ask on. There
used to be a thread or several on the Access Media
Team group about spectrum but I noticed they are all
locked so I thought I should not begin one over
there in case they did not want that company
Thursday I spent 45 minutes speaking with a number
of spectrum customer service reps setting up an
appointment for someone to come out and swap out a
regular old Cable box for a new box with narration.
They also turned on DVR on my account and assured me
that the new World box with Narration had DVR
functionality as well as the ability to hear audio
described TV when available.
first appointment was 8 yesterday morning. The tech
never showed up. The second appointment was 2
yesterday afternoon. the tech showed up with a
non-accessible box. The third appointment was today
at 9 in the morning. The tech brought a model 110
and installed it which took about 90 minutes because
he had no clue how to connect it, pair the remote to
my 60 inch HDTV with a simple HDMI input which does
not talk, etc.
left I spent over two hours trying to get the DVR
and the audio description to work only to find out
the 110 was the wrong box. I need a later model. So
someone else is coming tomorrow around 11 in the
So I was
wondering if anyone knew the model number I should
verify when the tech comes to make sure it has a DVR
before he leaves.
last 48 hours I’ve literally spoken to 11 clueless,
apathetic spectrum individual from low level
customer service to alleged escalation techs and
dispatchers. I’m convinced spectrum is Latin for
something really nasty. Laughs!