Brian K. Lingard
Dear Gerald, Troy & List:
At UPS it is a hanging offense for one of their employees to utter the name of a supervisor or manager! Om the day the packaged is due to arrive, check Quantumview to see if it is out for delivery, then check if it shows as delivered. Once delivered, check the usual places they place packages. If a signature is required and the driver did not call at your door, beef about this loudly too the shipper and UPS customer service, be a real pest, phone customer service continuously for a couple of days. Encourage friends to do the same if they have screw-ups. Encourage shippers to check with Fed Ex or USPS. The only thing UPS understands is a mass exodus of thigh volume shippers due to UPS incompetence!
Remember, USPS always gets a signature!
Brian K. Lingard
From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf of Gerald Levy via Groups.Io
Sent: Monday, January 13, 2020 6:41 AM
Subject: Re: [TechTalk] UPS my choice help needed
Troy, even if you specify instructions on UPS My Choice that the driver knock on your door whenever a package is delivered or send you a text message to confirm delivery, there is no guarantee that these instructions will be followed. The best you can do is to track the progress of your package on the day it is supposed to be delivered. Enter the UPS tracking number into the Google search field and visit the tracking results page, and refresh it frequently, like every 15 minutes or so, and as soon as you see that your package has been delivered, go outside yourself and fetch it if the driver does not deliver it to the front door and knock. What really bothers me about this new UPS policy of not delivering to the front door is that the driver is supposed to obtain a signature from the customer to confirm delivery, but instead, some lazy drivers will simply drop the package outside the residence, scrawl a signature themselves, and bolt off, and there is really nothing you can do about it because UPS customer service will give you a run around even if you demand to speak to a supervisor. Good luck.
On 1/12/2020 7:10 PM, Troy Burnham wrote: