Re: HP preinstalled software question

Keith S

I received the computer some 2 years ago for christmas.  I installed jaws as window eyes was purchased by jaws.
the computer  first had windows 7 or 8 on it, not sure which one.  Microsoft was offering the free upgrade to windows 10 due to them announcing that windows xp would no longer be supported.
My wife's cousin, wwho is a jack of all trades (including fixing his own computer when his wife and children install programs that cause issues on his system) upgraded the computer foor me to windows 10.
The computer is extremely slow, if I  select to open notepad, the CPU starts working overtime, the internal fan is audible, and the system slows to a crawl.
The computer has 8 gigs of ram on board from the factory, and due to the fact that I am moving from windows  xp and window eyes to windows 10 and jaws, I am dealing with a double learning curve.   I assumed that the jaws and windows  10 just did this (slow systems down so much that I can go to the bathroom or make myself a pot of coffee while I wait for a program to open.
Not to mention that when trying  to load a webpage on firefox, I can literally be waiting for 5 minutes before the page actually loads.
The computer came direct  from a warehouse my wife's company has for "gift point" purchases and had not been tampered with or what not since they recieved it from HP.
I know I just need to purchase tutorials for windows 10 and jaws and just suck it up, but the money is not there and has not been due to we being one of the lower 20% in the income pbracket here in the USA.

----- Original Message -----
From: Gene
Sent: Sunday, March 29, 2020 6:34 AM
Subject: Re: [TechTalk] HP preinstalled software question

I'm not at all clear about the sequence of events.  Did you just get
this computer?  If not, have you had it since it was new and did these
problems just begin?  At this point, no one can address the question
of what might be causing these problems properly because we know
nothing about if you had the machine and it worked properly and these
problems just started or the previous history of the machine, such as
if you got it refurbished or from an owner.


On 3/29/20, Keith S <ks.steinbach03@...> wrote:
> the computer is over 2 years old.
> Keith
>   ----- Original Message -----
>   From: Gene
>   To:
>   Sent: Saturday, March 28, 2020 5:41 PM
>   Subject: Re: [TechTalk] HP preinstalled software question
>   But if this is a new machine, why bother?  Will installing a clean
>   version of Windows void the warranty and the return policy?  If a new
>   machine has something obviously wrong with it, I wouldn't try to
>   repair or correct the problem.  You wouldn't do so with products in
>   general.  Why not just return it for something else?  Manufactured
>   computers shouldn't have any such problems.  The description, taking
>   five minutes to load a web page is completely outside of any expected
>   bahavior.
>   Gene
>   On 3/28/20, Rob Hudson <rob_hudson_3182@...> wrote:
>   > Gene <gsasner@...> wrote:
>   >> Preinstalled software wouldn't cause this problem.  If it did, the
>   >> company would be bankrupt unless it did something about it.
>   >
>   > To add to this, it certainly isn't helping you, either.  Go ahead and
> remove
>   > it.
>   > There are all kinds of packages preinstalled on these things that you
> don't
>   > really need, like McAfee and background maintenance services, and photo
>   > packages. If at all possible I suggest doing a fresh, clean install of
> w10
>   > from a Microsoft provided iso. Wipe everything and start clean. That's
> what
>   > I did with my new Dell a couple of weeks ago.
>   >
>   >
>   >
>   >

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