Thanks for getting back to me. I tried a much longer reset to no avail. I have a bad feeling about this one. The only file on the root is the firmware update clpza.bin, Version 1.21. The Clip says "updating firmware" for about half a beat, and then immediately says "file not found," when the file is present after I disconnect the clip from the computer. Trying to boot while holding the previous track side of the control pad does nothing. I even ran the Rockbox Utility on it, and the Rockbox installer said that it was patching the firmware, and installed lickity split, but still no change when I restarted the clip. I think I will admit defeat and give it back to the owner. She told me that it was broken when she brought it over, and she was not kidding. I appreciate your help though. Thanks, and stay well.