fixing sound issues

heather albright

I cant figure out my sound problem. It keeps fading in and out. So I am thinking about resetting this PC! I have never attempted this before . Does this also take my jaws off my pc? I saw the check box to keep my files.   And the other check box removes everything! I read it is a drastic move but, sound is driving me crazy jaws sounds like it has a hang over woe! all my screen readers are having the same sound issues and I still cant tell which sound driver has the issue audio windows utility or IDT High Definition Audio! I followed the youtube to update the drivers and it still is not working. Thanks Heather


From: Pamela Dominguez
Sent: Thursday, June 4, 2020 10:07 PM
Subject: Re: [TechTalk] having sound issues


Oh, I hate when they don't tell you what they did.  It's like they're afraid

that then, you will be able to do it yourself and won't call back.  Not

fair!  Unless the guy's english was so bad he didn't know how to tell you.

But that's still not fair.  Pam.


-----Original Message-----

From: heather albright

Sent: Thursday, June 04, 2020 4:25 PM


Subject: Re: [TechTalk] having sound issues


I have an hp desktop. So I called MS support and they had to fix my drivers

that would not update, i guess. I asked the guy to tell me what he did and I

guess he did not get it. So they fixed it but, I do not know what they did

even though I asked him how they resolved my issues!It seems I have 2 sound

cards according to him which I did not know I did have. So I still do not

know which one jaws is using, they did not tell me! I did not get a report

of what they did after the call so if it happens again, I still do not know

how to fix it on my own! I ran the trouble shooter and it kept telling

everything was worker right but, when he did it, it said it had problems. So

wondering what he did to fix them for next time woe!  Heather

----- Original Message -----

From: "wendy Sheld-Walker" <wenincal@...>

To: <>

Sent: Thursday, June 4, 2020 2:33 PM

Subject: Re: [TechTalk] having sound issues



> This has happened to my partner after every major Windows update. She

> has a Dell Lattitude and is using JAWS. Dell had her disable the Real

> Tech audio drivers so the computer would use the computer speakers.

> This does fix the issue but like I said, every major update

> re-installs the Real Tech drivers again and this process starts all

> over again. Hope this helps.

> Wendy Walker

> On 6/4/20, heather albright <kd5cbl@...> wrote:

>> Hello, after the windows update, my sound is crappy, it gets really loud

>> and

>> than goes really low. It saids my drivers are up to date . So how do I

>> fix

>> this issue, it is quite annoying I am using jaws or NVDA they both have

>> the

>> same issue, loud and low. Thanks Heather












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