Re: having sound issues, communication from creative

heather albright

This is what I got back from creative. They did not discuss their control pannel at all. "Creative Support (Creative Labs Pte Ltd.)

Jun 16, 2020, 5:00:38 PM GMT+8

Dear Heather,

I have talked to the technical product team and we got the following reply :

"Recalling that we had some cases whereby the text to speech application gives garbled sound on the Sound Blaster Z after some time. We are sadly not able to confirm if our audio devices support text to speech applications.

As audio processing may affect pure voice audio, it is recommended to get a USB DAC that does not provide any audio processing.

Most of our USB DAC have some audio processing on the driver. Therefore they are not recommended for your desired usage.

You may want to check out USB DAC from other manufacturers like FiiO, AudioQuest, Audioengine that do not provide audio effects.

We are truly sorry , that we dont have anything suitable in our product range , but I have posted your suggestion in our feedback , and you never know , maybe it will be considered for future develeopments.-

If you are having any other inquiries now or later on, please contact us here again.

Have a great day.


So there you go, they even give suggestions to other sound cards. I want to be able to control how my sound card puts out audio. If I am spending money on a product, I believe I have the right to expect to be able to use all features of that product.
cheers Heather

----- Original Message -----
From: "chris judge" <>
To: <>
Sent: Tuesday, June 16, 2020 8:19 AM
Subject: Re: [TechTalk] having sound issues

Please do. I just purchased a creative sound blaster Audigy. I didn't bother installing the software because it works fine without it as I am just running my speakers through the audio line out, and my Yamaha mixer through the line in, but if the control panel is accessible I might take a look at it.

-----Original Message-----
From: <> On Behalf Of heather albright
Sent: June 16, 2020 2:58 AM
Subject: Re: [TechTalk] having sound issues

Well, creative got back to me today and I have two people working on this. I think they are going to use narrator and jaws in 40 mode to see if it can read the controls and how it sounds. I do not know exactly. But at least they got back to me! Will Keep everyone updated.
cheers Heather
----- Original Message -----
From: "enes sarıbaş" <>
To: <>
Sent: Monday, June 15, 2020 4:03 PM
Subject: Re: [TechTalk] having sound issues

I don't know honestly. I personally am looking at the Zen dac, which is
like 20 cheaper than the creative, but I think audiophile or music
orientated audio dacs are the best, as they don't have the sound
effects and such gamer cards have.

On 6/15/2020 12:44 PM, heather albright wrote:
Woe, I just so this e-mail, which brands are recommended? thanks,
----- Original Message ----- From: "enes sarıbaş"
To: <>
Sent: Sunday, June 14, 2020 5:10 PM
Subject: Re: [TechTalk] having sound issues

I would avoid the creative ones. There are reports online that the
driver software has bugs under 10, and that the direct mode, whith
enhancements disabled, isn't as neutral as it should be. Moreover,
the enhancements would mess with NVDA or JAWS, and be annoying.

On 6/12/2020 7:27 PM, heather albright wrote:
I am trying to find one that supports Dolby digital sound for my
audio files. I heard the Creative Sound Blaster was a good brand.
Has anyone used this type of sound card? Also do you have to use
proprietary software or will windows10 detect the sound card. I
keep reading about them off amazon and first they say you can plug
and goe and than they said you have to to use Creative Sound
Blaster controls to do ajustments to the sound card. That is fine
but will the drivers be accessible to jaws or NVDA? Thanks Heather
----- Original Message ----- From: "enes sarıbaş"
To: <>
Sent: Friday, June 12, 2020 5:01 PM
Subject: Re: [TechTalk] having sound issues

But isn't there a midrange, to high grade price range? I read
100-200 dollars average for a good one.

On 6/12/2020 8:45 AM, Smiling? wrote:
Honestly, as much as you the user would like to pay. Very similar
to most anything else within this world of ours and I am very
certain that this specifically was not the answer you were
seeking, but it's definitely the truth.

-----Original Message-----
From: <> On Behalf
Of enes saribas
Sent: Friday, June 12, 2020 3:32
Subject: Re: [TechTalk] having sound issues


How much does a very good USB soundcard cost? I bought a pair of
high res audiophile grade headphones, and the reviews say you
definately need an external DAC/soundcard to drive them to get all the quality.

On 6/4/2020 3:15 PM, chris judge wrote:
It seems to be an issue common with dell. I have an XPS 8930,
and although I love the machine for the most part, I've had many
issues with the sound. I finally ordered a good USB sound card
and M going to forgo the onboard sound card.

-----Original Message-----
From: <> On
Behalf Of Gene
Sent: June 4, 2020 4:46 PM
Subject: Re: [TechTalk] having sound issues

The further glories of Windows 10.

-----Original Message-----
From: wendy Sheld-Walker
Sent: Thursday, June 04, 2020 2:33 PM
Subject: Re: [TechTalk] having sound issues

This has happened to my partner after every major Windows update.
She has a Dell Lattitude and is using JAWS. Dell had her disable
the Real Tech audio drivers so the computer would use the
computer speakers.
This does fix the issue but like I said, every major update
re-installs the Real Tech drivers again and this process starts
all over again. Hope this helps.

Wendy Walker

On 6/4/20, heather albright <> wrote:
Hello, after the windows update, my sound is crappy, it gets
really loud and than goes really low. It saids my drivers are up to date .
So how do I fix this issue, it is quite annoying I am using
jaws or NVDA they both have the same issue, loud and low.
Thanks Heather

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