Using NVDA and Firefox to Access the Gmail Web Interface: User Reported Issue With Autocomplete Not Working As Expected

David Goldfield <david.goldfield@...>

Hello. On a list that I moderate I received a question from a user who accesses Gmail via their Web interface using Firefox and NVDA for the screen reader. I don't know what version of NVDA or Firefox is being used.

When going to and composing a new message the behavior worked similarly to what you would find in Outlook or Thunderbird. If the user typed a few letters she would encounter an autocomplete list of suggestions for the address. Lately, she reports that this is no longer working and that she no longer receives a list of suggestions. I tried this using Firefox 79 and NVDA 2020.2 but was unable to reproduce the issue. In fact, as soon as I typed the first letter I received an accessible list of suggested addresses. I'm wondering if the view may have gotten switched from standard to HTML? The problem is that I rarely use their Web interface and so I'm not very familiar with it and so am not the most qualified to assist her. Does anybody have any suggestions? Have others encountered this problem and found a successful workaround?

David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

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