Re: Good experience with Microsoft disability help desk


Monte Single
 

The last time I got help from the m s accessibility help desk, we used the m s quick access utility.

-----Original Message-----
From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Gene
Sent: August 18, 2020 2:09 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk

They remote into the computer, as far as I know, using Windows to do so. As far as I know, if Windows isn't running they can't. And windows isn't running when you are in the BIOS.

Gene
-----Original Message-----
From: Pamela Dominguez
Sent: Tuesday, August 18, 2020 2:56 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk


Yes, but I figured if they could remote into the computer, they could. Pam.

From: Loy
Sent: Tuesday, August 18, 2020 3:12 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk

They could not with out sighted help to read the BIOS screen. No screen
reader is capable of reading it. ----- Original Message -----

From: Pamela Dominguez
To: main@TechTalk.groups.io
Sent: Tuesday, August 18, 2020 2:36 PM
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk

So then, how would they help you with that if you don’t have any kind of a
smart phone that has all these fancy things like be my eyes? Pam.

From: Loy
Sent: Tuesday, August 18, 2020 10:47 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk

You can't remote into the Bios.

----- Original Message -----
From: Pamela Dominguez
To: main@TechTalk.groups.io
Sent: Tuesday, August 18, 2020 10:09 AM
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk

Why did you have to do that when using microsoft disability. Don’t they
remote into your computer to help you? Pam.

From: Loy
Sent: Monday, August 17, 2020 6:51 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk

Had to go into bios. I used the Be My Eyes app so the person could see the
screen and tell me what keys to press.

----- Original Message -----
From: chris judge
To: main@TechTalk.groups.io
Sent: Monday, August 17, 2020 6:17 PM
Subject: Re: [TechTalk] Good experience with Microsoft disability help desk


That’s awesome, did you have to go in to the bios or were you able to do it
in windows.





Chris Judge









From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Loy
Sent: August 17, 2020 3:29 PM
To: main@TechTalk.groups.io
Subject: [TechTalk] Good experience with Microsoft disability help desk







I had a good experience with the Microsoft disability help desk using Be My
Eyes app. They were able to help me disable the FN key on my new laptop.







Virus-free. www.avg.com

Join main@TechTalk.groups.io to automatically receive all group messages.