Re: issues with two program crashes


Vicki W
 

Yes, they are and right after I sent the message, I decided to go into computer, user and access my documents that way instead of the shortcut on my desktop. So, when I did that, everything in my documents was correct. I tried the desktop shortcut again and there wer 4985 files and folders, everything from all of my favorites, my e-mail folders and who knows what else! I deleted the shortcut, went back into my computer, user and created a new shortcut and it's normal.

As far as Google Chrome and my disappearing restore points, I opened up Google this morning and it worked. Dropbox still does not.

My 5 restore points that disappeared last night are still missing. I have zero restore points.

Vicki

----- Original Message -----
From: "Gene" <gsasner@...>
To: <main@TechTalk.groups.io>
Sent: Thursday, September 10, 2020 12:34 AM
Subject: Re: [TechTalk] issues with two program crashes


Are the originals still where they should be?

Gene
-----Original Message-----
From: Vicki W
Sent: Wednesday, September 09, 2020 9:24 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] issues with two program crashes

I've done three restore points. Now out of nowhere, over 4500 files from all
over my computer showed up in my documents. I've done a virus and malwear
scan and they come back clean.


----- Original Message -----
From: "Gene" <gsasner@...>
To: <main@TechTalk.groups.io>
Sent: Wednesday, September 09, 2020 7:08 PM
Subject: Re: [TechTalk] issues with two program crashes


You may have to uninstall and reinstall the programs, but if you have system restore points before the problem but not that will cause you to have to redo a lot of settings or reinstall a lot of other programs, you might want to try a restore point.

Gene
-----Original Message-----
From: Vicki W
Sent: Wednesday, September 09, 2020 9:05 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] issues with two program crashes


Didn't help.



----- Original Message -----
From: Sam Taylor
To: main@TechTalk.groups.io
Sent: Wednesday, September 09, 2020 6:29 PM
Subject: Re: [TechTalk] issues with two program crashes


Hi Vicki,

It's quite safe to delete the Dropbox Cache folder.

Open the run dialog with windows r, and paste

%userprofile%\\Dropbox\.dropbox.cache\

then either delete the items inside, or delete the qebcobkqbgpbzfynfuwbof folder.




On 10/09/2020 11:22 am, Vicki W wrote:

This afternoon my Google and Dropbox both crashed. Neither will open, with their desktop shortcuts or straight from the program folder or start menu.

In the case of dropbox I get an error message about a file not being replaced correctly and in the case of Google, I get nothing.

The file in Dropbox is:

(C:\Users\username\Dropbox\.dropbox.cache\qebcobkqbgpbzfynfuwbof\placehol

Anyone know how I can replace this file and what to do with Google?

Thanks.

Vicki










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