On Thu, Sep 17, 2020 at 08:07 AM, Ann Parsons wrote:

How can we help if the message doesn't give the information that is needed?

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Uh, by checking the online message archive?  Occasional burps will happen in e-mail, but every bit of these exchanges can be found here:
https://techtalk.groups.io/g/main/topics 

And that would include if someone sent a blank message (which has happened more than once in my time on various groups).  Accidents will happen.

 
--

Brian - Windows 10 Pro, 64-Bit, Version 2004, Build 19041  

Always remember that computers are just glorified light bulbs - they rarely fail in continuous use and usually go pop when turned off and on.

        ~ Technician with the username Computer Bloke, on Technibble.com