----- Original Message -----
Sent: Monday, October 19, 2020 12:58
Subject: [TechTalk] Amazon: Am I the only
one that feels this way?
I believe in inclusion. Amazon has improved significantly over
the last ten years in this area. We can now use their hardward devices,
including those with screens. But, they still have a long way to go as far as
their app and web site are concerned.
My issue is a mindset and culture concern. We are still
considered a "special" group. In other words, they still think that a separate
website is what we SHOULD prefer, though very few use it. I believe that most
of you would agree the using the app and website should be designed correctly
so that it is equally accessible and usable for blind and sighted users.
Separation is never equal.
So, why is it that when one calls the departments that provide
customer service on using their hardware devices, which include accessible
features such as voice view, the reps are not trained on those modes and want
to send us to the Accessibility Department? Tonight when trying to set up my
new Echo Show, the rep insisted that I could only use it by visually reading
the screen. She was adamant about this fact, though I knew that wasn't the
case. The standard help file they send out has no reference to using the
device non-visually, not even a link! The Accessibility department is a
misnomer, in fact, a rep from that department referred to it as "search and
rescue" which may be a more apt title. They certainly don't have the tools to
allow them to use their apps with voice on either iOS or Android! At best they
can give descriptions of products and put them in your cart, which is often
But, am I wrong in believing that the device reps should be
trained in using those devices by a blind person? Shouldn't they even know
that it is possible, and research how to set it up?
I had this issue with my first Kindle Fire, three years ago, and
raised quite a ruckus about it, and hoped it had been resolved. But, it
obiously has not. Tonight, I spoke with a supervisor who confirmed that the
reps are not trained or even told that a blind person can make the screen be
accessible by voice output.
Am I the only one that is bothered by this attitude and its
results? Am I the only one who writes to the Accessibility development team
with complaints and suggestions. Several years ago, I even wrote to Jeff
Bezos, and was contacted by a moron from their Executive team, who was
supposedly in charge of "accessibility". He said things like: "they were
really lucky to find me." "Why don't you just use the special access site?" "I
used to have a blind friend" and worst of all was going to hire Freedom
Scientific, who he had met at CSUN, to come in and give JAWS training to a
group of developers while blindfolded! I asked him why they needed to be
blindfolded, instead of just turning off the screen, and his reply was "but
then, they could see the keyboard!" I pointed out that the developers needed
training on coding for accessibility.more than learning JAWS, but he was a
know-it-all. He refused to attend consumer conventions, saying that he had no
time for that. I don't know if he is still there, but, he caused more problems
than fixing anything.
Anyway, I am sorry that this seems like a useless rant, but, I
would like input from others, of how to address this mindset problem. Is it
just me, and an unrealistic belief in full inclusion, or, is it a problem for