Re: paypal


Gerald Levy
 


How can anybody complain to PayPal for them to take notice?  They currently have no customer support of any kind.  If you call their customer support phone number at 888-221-1161, as I have been trying to do since October, you will go through a series of menus until you finally get an automated message that tells you that there is no phone help available for your problem.  And if you email them at service@..., you will receive an automated response suggesting that you post your question on their message center.  But if you visit their message center and ask your question, you will receive an automated response suggesting articles of interest related to your problem but no direct answer.  If anyone has figured out a way tocontact a live person (as opposed to a dead person) at PayPal, please let us know, because I have plenty to tell them.


Gerald


 

On 12/31/2020 5:10 PM, Gene wrote:
I hope Paypal is receiving enough complaints that they might take notice. If my suggestion doesn't work, I don't have more except to try turning off the virtual pc cursor or browse mode when on the button and pressing the space bar and enter if the space bar doesn't work.  But I doubt that will work..

Gene
-----Original Message----- From: Rob Hudson
Sent: Thursday, December 31, 2020 4:04 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] paypal

That doesn't work. At least it did not for me about two weeks ago.

----- Original Message -----
From: "Gene" <gsasner@...>
To: <main@TechTalk.groups.io>
Date: Thu, 31 Dec 2020 15:35:38 -0600
Subject: Re: [TechTalk] paypal

Did you try different ways of activating the button?  While the problem may
be something else, it may be as simple as that the button is not encoded
properly to be activated from the keyboard.  I know links can be encoded in
that way, requiring a mouse.  I wouldn't be surprised if buttons can be as
well.  It is very important for people to describe what they have done and
just what problem is being encountered.   I didn't even think of that as a
possibility until you presented the detailed information.

Its too late to try it now, but next time if the problem happens again, try
using whatever you use, the JAWS cursor, I think, to activate the button and
see what happens.  I'm not optimistic, but you never know and many times,
there are controls I must use the simulated mouse on on this or that wweb
page.

Gene
-----Original Message-----
From: Ann Parsons
Sent: Thursday, December 31, 2020 3:09 PM
To: main@techtalk.groups.io
Subject: Re: [TechTalk] paypal

Hi all,

Holly, I explained carefully and fully that I had "tried all browsers
and all screen readers".  I have been urging people to use FF or
Explorer for the past two weeks.  So don't give me back my words.

I do have additional info.  What I was trying to do was pay a friend
for some computer work he had done for me.  I put his email in the edit
box and in some browsers I would get a button with his name and so on
and I would press the spacebar or enter, and nothing would happen.   I
would try to activate the 'next' button and nothing happened.

Then, my friend sent me a request for money.  This I received in email,
and it had a link.  I activated the link and boom!  I was good to go.
I paid him for fixing this computer and all is well.

I only had trouble when initiating my purchase myself.  I don't know
what's with Paypal, but somebody needs to tell them that all their ads
and all their links and all their fall-dee-roll is *not* appreciated.
We want a simple interface with controls that work, thank you!

Ann P.


Original message:
> Ann:

> Many people have been having problems with PayPal using a chromium based
> browser.  Try using Firefox or Internet Explorer.



>

--
Ann K. Parsons
Portal Tutoring
EMAIL:  akp@...
Author of The Demmies: http://www.dldbooks.com/annparsons/
Portal Tutoring web site:  http://www.portaltutoring.info
Skype: Putertutor

"All that is gold does not glitter,
Not all those who wander are lost."



















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