Sugar's 12 days of Christmas

On the first day of rehab my counselor gave to me a white cane because
I cannot see.

On the second day of rehab my counselor gave to me two talking books,
and a white cane because I cannot see.

On the third day of rehab my counselor gave to me three Braille Lites,
two talking books, and a white cane because I cannot see.

On the fourth day of rehab my counselor gave to me four talking
clocks, three Braille Lites, two talking books, and a white cane
because I cannot see.

On the fifth day of rehab my counselor gave to me five years of
school, four talking clocks, three Braille Lites, two talking books,
and a white cane because I cannot see.

On the sixth day of rehab my counselor gave to me Six dogs a-guiding,
five years of school, four talking clocks, three Braille Lites, two
talking books, and a white cane because I cannot see.

On the 7th day of rehab my counselor gave to me Seven jobs applying,
Six dogs a-guiding, five years of school, four talking clocks, three
Braille Lites, two talking books, and a white cane because I cannot
see.

On the eighth day of rehab my counselor gave to me eight counselors
counseling, Seven jobs applying, Six dogs a-guiding, five years of
school, four talking clocks, three Braille Lites, two talking books,
and a white cane because I cannot see.

On the ninth day of rehab my counselor gave to me nine authorizations
for filling, eight counselors counseling, Seven jobs applying, Six
dogs a-guiding, five years of school, four talking clocks, three
Braille Lites, two talking books, and a white cane because I cannot
see.

On the tenth day of rehab my counselor gave to me ten scanners
reading, nine authorizations for filling, eight counselors counseling,
Seven jobs applying, Six dogs a-guiding, five years of school, four
talking clocks, three Braille Lites, two talking books, and a white
cane because I cannot see.

On the 11th day of rehab my counselor gave to me eleven magnifiers
enlarging, ten scanners reading, nine authorizations for filling,
eight counselors counseling, Seven jobs applying, Six dogs a-guiding,
five years of school, four talking clocks, three Braille Lites, two
talking books, and a white cane because I cannot see.

On the 12th day of rehab my counselor gave to me twelve computers
talking, eleven magnifiers enlarging, ten scanners reading, nine
authorizations for filling, eight counselors counseling, Seven jobs
applying, Six dogs a-guiding, five years of school, four talking
clocks, three Braille Lites, two talking books, and a white cane
because I cannot see.

AND I STILL DON'T HAVE A JOB!

"I Rather Walk In Darkness With God, Than To Walk Alone In The Light"
-Sugar

Come and joine me and my busy elves at the North Pole for fun and
tasty Recipes all around, especially for Christmas!:
https://groups.io/org/groupsio/Santas-Workshop

Sugar's 12 days of Christmas

On the first day of rehab my counselor gave to me a white cane because
I cannot see.

On the second day of rehab my counselor gave to me two talking books,
and a white cane because I cannot see.

On the third day of rehab my counselor gave to me three Braille Lites,
two talking books, and a white cane because I cannot see.

On the fourth day of rehab my counselor gave to me four talking
clocks, three Braille Lites, two talking books, and a white cane
because I cannot see.

On the fifth day of rehab my counselor gave to me five years of
school, four talking clocks, three Braille Lites, two talking books,
and a white cane because I cannot see.

On the sixth day of rehab my counselor gave to me Six dogs a-guiding,
five years of school, four talking clocks, three Braille Lites, two
talking books, and a white cane because I cannot see.

On the 7th day of rehab my counselor gave to me Seven jobs applying,
Six dogs a-guiding, five years of school, four talking clocks, three
Braille Lites, two talking books, and a white cane because I cannot
see.

On the eighth day of rehab my counselor gave to me eight counselors
counseling, Seven jobs applying, Six dogs a-guiding, five years of
school, four talking clocks, three Braille Lites, two talking books,
and a white cane because I cannot see.

On the ninth day of rehab my counselor gave to me nine authorizations
for filling, eight counselors counseling, Seven jobs applying, Six
dogs a-guiding, five years of school, four talking clocks, three
Braille Lites, two talking books, and a white cane because I cannot
see.

On the tenth day of rehab my counselor gave to me ten scanners
reading, nine authorizations for filling, eight counselors counseling,
Seven jobs applying, Six dogs a-guiding, five years of school, four
talking clocks, three Braille Lites, two talking books, and a white
cane because I cannot see.

On the 11th day of rehab my counselor gave to me eleven magnifiers
enlarging, ten scanners reading, nine authorizations for filling,
eight counselors counseling, Seven jobs applying, Six dogs a-guiding,
five years of school, four talking clocks, three Braille Lites, two
talking books, and a white cane because I cannot see.

On the 12th day of rehab my counselor gave to me twelve computers
talking, eleven magnifiers enlarging, ten scanners reading, nine
authorizations for filling, eight counselors counseling, Seven jobs
applying, Six dogs a-guiding, five years of school, four talking
clocks, three Braille Lites, two talking books, and a white cane
because I cannot see.

AND I STILL DON'T HAVE A JOB!

"I Rather Walk In Darkness With God, Than To Walk Alone In The Light"
-Sugar

Come and joine me and my busy elves at the North Pole for fun and
tasty Recipes all around, especially for Christmas!:
https://groups.io/org/groupsio/Santas-Workshop

Sugar's 12 days of Christmas

On the first day of rehab my counselor gave to me a white cane because
I cannot see.

On the second day of rehab my counselor gave to me two talking books,
and a white cane because I cannot see.

On the third day of rehab my counselor gave to me three Braille Lites,
two talking books, and a white cane because I cannot see.

On the fourth day of rehab my counselor gave to me four talking
clocks, three Braille Lites, two talking books, and a white cane
because I cannot see.

On the fifth day of rehab my counselor gave to me five years of
school, four talking clocks, three Braille Lites, two talking books,
and a white cane because I cannot see.

On the sixth day of rehab my counselor gave to me Six dogs a-guiding,
five years of school, four talking clocks, three Braille Lites, two
talking books, and a white cane because I cannot see.

On the 7th day of rehab my counselor gave to me Seven jobs applying,
Six dogs a-guiding, five years of school, four talking clocks, three
Braille Lites, two talking books, and a white cane because I cannot
see.

On the eighth day of rehab my counselor gave to me eight counselors
counseling, Seven jobs applying, Six dogs a-guiding, five years of
school, four talking clocks, three Braille Lites, two talking books,
and a white cane because I cannot see.

On the ninth day of rehab my counselor gave to me nine authorizations
for filling, eight counselors counseling, Seven jobs applying, Six
dogs a-guiding, five years of school, four talking clocks, three
Braille Lites, two talking books, and a white cane because I cannot
see.

On the tenth day of rehab my counselor gave to me ten scanners
reading, nine authorizations for filling, eight counselors counseling,
Seven jobs applying, Six dogs a-guiding, five years of school, four
talking clocks, three Braille Lites, two talking books, and a white
cane because I cannot see.

On the 11th day of rehab my counselor gave to me eleven magnifiers
enlarging, ten scanners reading, nine authorizations for filling,
eight counselors counseling, Seven jobs applying, Six dogs a-guiding,
five years of school, four talking clocks, three Braille Lites, two
talking books, and a white cane because I cannot see.

On the 12th day of rehab my counselor gave to me twelve computers
talking, eleven magnifiers enlarging, ten scanners reading, nine
authorizations for filling, eight counselors counseling, Seven jobs
applying, Six dogs a-guiding, five years of school, four talking
clocks, three Braille Lites, two talking books, and a white cane
because I cannot see.

AND I STILL DON'T HAVE A JOB!

"I Rather Walk In Darkness With God, Than To Walk Alone In The Light"
-Sugar

Come and joine me and my busy elves at the North Pole for fun and
tasty Recipes all around, especially for Christmas!:
https://groups.io/org/groupsio/Santas-Workshop

Sugar's 12 days of Christmas

On the first day of rehab my counselor gave to me
a white cane because I cannot see.

On the second day of rehab my counselor gave to me
two talking books,
and a white cane because I cannot see.

On the third day of rehab my counselor gave to me
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the fourth day of rehab my counselor gave to me
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the fifth day of rehab my counselor gave to me
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the sixth day of rehab my counselor gave to me
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the 7th day of rehab my counselor gave to me
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the eighth day of rehab my counselor gave to me
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the ninth day of rehab my counselor gave to me
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the tenth day of rehab my counselor gave to me
ten scanners reading,
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the 11th day of rehab my counselor gave to me
eleven magnifiers enlarging,
ten scanners reading,
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the 12th day of rehab my counselor gave to me
twelve computers talking,
eleven magnifiers enlarging,
ten scanners reading,
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

AND I STILL DON'T HAVE A JOB!

"I Rather Walk In Darkness With God, Than To Walk Alone In The Light"
-Sugar

Come and joine me and my busy elves at the North Pole for fun and tasty
Recipes all around, especially for Christmas!:
https://groups.io/org/groupsio/Santas-Workshop

Sugar's 12 days of Christmas

On the first day of rehab my counselor gave to me
a white cane because I cannot see.

On the second day of rehab my counselor gave to me
two talking books,
and a white cane because I cannot see.

On the third day of rehab my counselor gave to me
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the fourth day of rehab my counselor gave to me
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the fifth day of rehab my counselor gave to me
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the sixth day of rehab my counselor gave to me
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the 7th day of rehab my counselor gave to me
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the eighth day of rehab my counselor gave to me
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the ninth day of rehab my counselor gave to me
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the tenth day of rehab my counselor gave to me
ten scanners reading,
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the 11th day of rehab my counselor gave to me
eleven magnifiers enlarging,
ten scanners reading,
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

On the 12th day of rehab my counselor gave to me
twelve computers talking,
eleven magnifiers enlarging,
ten scanners reading,
nine authorizations for filling,
eight counselors counseling,
Seven jobs applying,
Six dogs a-guiding,
five years of school,
four talking clocks,
three Braille Lites,
two talking books,
and a white cane because I cannot see.

AND I STILL DON'T HAVE A JOB!

"I Rather Walk In Darkness With God, Than To Walk Alone In The Light"
-Sugar

Come and joine me and my busy elves at the North Pole for fun and tasty
Recipes all around, especially for Christmas!:
https://groups.io/org/groupsio/Santas-Workshop

On Dec 14, 2016, at 10:48 AM, The Wolf <hank.smith966@...> wrote:

this would be the perfict job fore me except I don't speak spanish
is there any simular jobs that you offer that is work from home?
thanks
Hank

On 12/9/2016 12:03 PM, Pablo Morales wrote:
Hello all,
Sorry for the off topic,
We are looking for candidates for customer services positions. These jobs
are going to be working from home, so you don’t need to go anywhere to
work. You can stay at home and at the same time working. These positions
require that the candidate knows how to use computers, and speak/write
English/Spanish.
Below is the job description. If anybody is interested, please send me an
email to:
pmorales@...
Thanks all,
Job Summary
This position is responsible for Receiving, processing and responding to
inbound calls, written letters and emails originated by guests, vendors,
Corporate & Franchise restaurants, media outlets and other entities. On
behalf of Denny’s Corporate, Customer Service Associates must provide
accurate information regarding corporate processes and procedures. If
necessary, routes inquiries/issues to the appropriate person and or
department. Ensures all calls regarding restaurant experiences are
quickly addressed, analyzed and resolved.
Essential Functions (Duties and Responsibilities)
· Responsible for meeting and exceeding Call Center metrics and service
expectations when responding to those who make contact with the Denny’s
Corporate Customer Service department and the Executive Office (CEO
Promise) phone and email queues.
· Answers, researches and resolves inquiries, complaints received
regarding service failures experienced at Denny’s restaurants,
fulfillment requests, credit/gift card issues, service compliments,
general suggestions and comments.
· Acts as Corporate Liaison between guests and various departments
within to ensure third party questions and or problem are properly
addressed.
· Identifies and communicates systemic and recurring service issues to
departmental, Operations and Training Leaders.
· Administers and documents customer satisfaction surveys via phone
conversations for those guests inside of targeted areas of Denny’s
footprint.
· Asks probing questions to gain clarity and use active listening skills
to ensure the guest’s perspective about the issue(s) are identified and
recorded so that the root cause can be determined and addressed by field
leaders.
· Assists restaurant managers in correctly handling service related
issues, including gift card redemption and issuance problems.
· Contacts Franchise Owners, Restaurant Management, Corporate and
Franchise Leaders as necessary to gain additional insight and or to
provide additional information regarding guest incidents.
· Requests additional follow-up from above leaders as necessary when
either a guest requests this specific contact and or he/she is not
completely satisfied with the resolution provided by the Customer Service
Department.
· Provides and processes guests compensation (coupons, paper checks &
gift cards) to ensure that all service issues are resolved and as an
attempt to apologize for the situation and regain the guest’s patronage
in the future.
· Provides guests with a personalized communication in the format of a
handwritten card or experience specific email. This communication
apologizes, offers resolution, outlines the steps that have been taken to
address the issue at the restaurant level and thanks the guests for
making Denny’s Corporate aware.
· Accurately and thoroughly documents all exchanges of communication and
information. Such documentation is frequently requested and used by
Denny’s Legal Department.
· Follows up and follows through on open call summaries, requests,
promises, and questions that have not been answered to provide callers
with a resolution in a timely manner.
· Maintains acceptable workloads and meet or exceed departmental metrics
as outlined by the leadership team.
· Other duties as assigned.

Education & Experience Requirements
· High school diploma or equivalent. Some college preferred.
· 1-3 years of recent experience in a Customer Service support role
(Call Center experience preferred). Computer experience is required
along with an acceptable WPM of at least 30.
Required Knowledge and Skills
· Must be Bilingual in English and Spanish (written and spoken)
· Must have a passion for customer service excellence and have the
desire and drive to serve as the customer’s advocate.
· Excellent written and verbal communication skills.
· Must be able to take and process 60- 80 calls and 20-30 emails per
day.
· Works independently and adjusts to changing priorities and demands
associated with a changing environment.
· Proven analytical and problem solving skills.
· Must be detailed oriented and have the ability to work well under
pressure.
· Must have the ability to listen to internal and external customers and
communicate to all levels of the organization (Managers, Directors, SVP’s,
etc.…).
· Self-motivated and demonstrates positive interpersonal skills.

On Dec 14, 2016, at 10:48 AM, The Wolf <hank.smith966@...> wrote:

this would be the perfict job fore me except I don't speak spanish
is there any simular jobs that you offer that is work from home?
thanks
Hank

On 12/9/2016 12:03 PM, Pablo Morales wrote:
Hello all,
Sorry for the off topic,
We are looking for candidates for customer services positions. These jobs are going to be working from home, so you don’t need to go anywhere to work. You can stay at home and at the same time working. These positions require that the candidate knows how to use computers, and speak/write English/Spanish.
Below is the job description. If anybody is interested, please send me an email to:
pmorales@...
Thanks all,
Job Summary
This position is responsible for Receiving, processing and responding to inbound calls, written letters and emails originated by guests, vendors, Corporate & Franchise restaurants, media outlets and other entities. On behalf of Denny’s Corporate, Customer Service Associates must provide accurate information regarding corporate processes and procedures. If necessary, routes inquiries/issues to the appropriate person and or department. Ensures all calls regarding restaurant experiences are quickly addressed, analyzed and resolved.
Essential Functions (Duties and Responsibilities)
· Responsible for meeting and exceeding Call Center metrics and service expectations when responding to those who make contact with the Denny’s Corporate Customer Service department and the Executive Office (CEO Promise) phone and email queues.
· Answers, researches and resolves inquiries, complaints received regarding service failures experienced at Denny’s restaurants, fulfillment requests, credit/gift card issues, service compliments, general suggestions and comments.
· Acts as Corporate Liaison between guests and various departments within to ensure third party questions and or problem are properly addressed.
· Identifies and communicates systemic and recurring service issues to departmental, Operations and Training Leaders.
· Administers and documents customer satisfaction surveys via phone conversations for those guests inside of targeted areas of Denny’s footprint.
· Asks probing questions to gain clarity and use active listening skills to ensure the guest’s perspective about the issue(s) are identified and recorded so that the root cause can be determined and addressed by field leaders.
· Assists restaurant managers in correctly handling service related issues, including gift card redemption and issuance problems.
· Contacts Franchise Owners, Restaurant Management, Corporate and Franchise Leaders as necessary to gain additional insight and or to provide additional information regarding guest incidents.
· Requests additional follow-up from above leaders as necessary when either a guest requests this specific contact and or he/she is not completely satisfied with the resolution provided by the Customer Service Department.
· Provides and processes guests compensation (coupons, paper checks & gift cards) to ensure that all service issues are resolved and as an attempt to apologize for the situation and regain the guest’s patronage in the future.
· Provides guests with a personalized communication in the format of a handwritten card or experience specific email. This communication apologizes, offers resolution, outlines the steps that have been taken to address the issue at the restaurant level and thanks the guests for making Denny’s Corporate aware.
· Accurately and thoroughly documents all exchanges of communication and information. Such documentation is frequently requested and used by Denny’s Legal Department.
· Follows up and follows through on open call summaries, requests, promises, and questions that have not been answered to provide callers with a resolution in a timely manner.
· Maintains acceptable workloads and meet or exceed departmental metrics as outlined by the leadership team.
· Other duties as assigned.

Education & Experience Requirements
· High school diploma or equivalent. Some college preferred.
· 1-3 years of recent experience in a Customer Service support role (Call Center experience preferred). Computer experience is required along with an acceptable WPM of at least 30.
Required Knowledge and Skills
· Must be Bilingual in English and Spanish (written and spoken)
· Must have a passion for customer service excellence and have the desire and drive to serve as the customer’s advocate.
· Excellent written and verbal communication skills.
· Must be able to take and process 60- 80 calls and 20-30 emails per day.
· Works independently and adjusts to changing priorities and demands associated with a changing environment.
· Proven analytical and problem solving skills.
· Must be detailed oriented and have the ability to work well under pressure.
· Must have the ability to listen to internal and external customers and communicate to all levels of the organization (Managers, Directors, SVP’s, etc.…).
· Self-motivated and demonstrates positive interpersonal skills.

this would be the perfict job fore me except I don't speak spanish

is there any simular jobs that you offer that is work from home?
thanks
Hank

On 12/9/2016 12:03 PM, Pablo Morales wrote:

Hello all,

Sorry for the off topic,

We are looking for candidates for customer services positions. These jobs are going to be working from home, so you don’t need to go anywhere to work. You can stay at home and at the same time working. These positions require that the candidate knows how to use computers, and speak/write  English/Spanish.

Below is the job description. If anybody is interested, please send me an email to:

pmorales@...

Thanks all,

Job Summary

This position is responsible for Receiving, processing and responding to inbound calls, written letters and emails originated by guests, vendors, Corporate & Franchise restaurants, media outlets and other entities.  On behalf of Denny’s Corporate, Customer Service Associates must provide accurate information regarding corporate processes and procedures. If necessary, routes inquiries/issues to the appropriate person and or department.  Ensures all calls regarding restaurant experiences are quickly addressed, analyzed and resolved.

Essential Functions (Duties and Responsibilities)

·  Responsible for meeting and exceeding Call Center metrics and service expectations when responding to those who make contact with the Denny’s Corporate Customer Service department and the Executive Office (CEO Promise) phone and email queues.

·  Answers, researches and resolves inquiries, complaints received regarding service failures experienced at Denny’s restaurants, fulfillment requests, credit/gift card issues, service compliments, general suggestions and comments.

·  Acts as Corporate Liaison between guests and various departments within to ensure third party questions and or problem are properly addressed.  

·  Identifies and communicates systemic and recurring service issues to departmental, Operations and Training Leaders.

·  Administers and documents customer satisfaction surveys via phone conversations for those guests inside of targeted areas of Denny’s footprint.  

·  Asks probing questions to gain clarity and use active listening skills to ensure the guest’s perspective about the issue(s) are identified and recorded so that the root cause can be determined and addressed by field leaders.

·  Assists restaurant managers in correctly handling service related issues, including gift card redemption and issuance problems.

·  Contacts Franchise Owners, Restaurant Management, Corporate and Franchise Leaders as necessary to gain additional insight and or to provide additional information regarding guest incidents.

·  Requests additional follow-up from above leaders as necessary when either a guest requests this specific contact and or he/she is not completely satisfied with the resolution provided by the Customer Service Department.

·  Provides and processes guests compensation (coupons, paper checks & gift cards) to ensure that all service issues are resolved and as an attempt to apologize for the situation and regain the guest’s patronage in the future.

·  Provides guests with a personalized communication in the format of a handwritten card or experience specific email.  This communication apologizes, offers resolution, outlines the steps that have been taken to address the issue at the restaurant level and thanks the guests for making Denny’s Corporate aware.

·  Accurately and thoroughly documents all exchanges of communication and information.  Such documentation is frequently requested and used by Denny’s Legal Department.

·  Follows up and follows through on open call summaries, requests, promises, and questions that have not been answered to provide callers with a resolution in a timely manner.

·  Maintains acceptable workloads and meet or exceed departmental metrics as outlined by the leadership team.

·  Other duties as assigned.

 

Education & Experience Requirements

·  High school diploma or equivalent.  Some college preferred.

·  1-3 years of recent experience in a Customer Service support role (Call Center experience preferred).  Computer experience is required along with an acceptable WPM of at least 30.

Required Knowledge and Skills

·  Must be Bilingual in English and Spanish (written and spoken)

·  Must have a passion for customer service excellence and have the desire and drive to serve as the customer’s advocate.

·  Excellent written and verbal communication skills.

·  Must be able to take and process 60- 80 calls and 20-30 emails per day.

·  Works independently and adjusts to changing priorities and demands associated with a changing environment.

·  Proven analytical and problem solving skills.

·  Must be detailed oriented and have the ability to work well under pressure.

·  Must have the ability to listen to internal and external customers and communicate to all levels of the organization (Managers, Directors, SVP’s, etc.…).

·  Self-motivated and demonstrates positive interpersonal skills.

 

Hello all,

Sorry for the off topic,

We are looking for candidates for customer services positions. These jobs are going to be working from home, so you don’t need to go anywhere to work. You can stay at home and at the same time working. These positions require that the candidate knows how to use computers, and speak/write  English/Spanish.

Below is the job description. If anybody is interested, please send me an email to:

pmorales@...

Thanks all,

Job Summary

This position is responsible for Receiving, processing and responding to inbound calls, written letters and emails originated by guests, vendors, Corporate & Franchise restaurants, media outlets and other entities.  On behalf of Denny’s Corporate, Customer Service Associates must provide accurate information regarding corporate processes and procedures. If necessary, routes inquiries/issues to the appropriate person and or department.  Ensures all calls regarding restaurant experiences are quickly addressed, analyzed and resolved.

Essential Functions (Duties and Responsibilities)

·  Responsible for meeting and exceeding Call Center metrics and service expectations when responding to those who make contact with the Denny’s Corporate Customer Service department and the Executive Office (CEO Promise) phone and email queues.

·  Answers, researches and resolves inquiries, complaints received regarding service failures experienced at Denny’s restaurants, fulfillment requests, credit/gift card issues, service compliments, general suggestions and comments.

·  Acts as Corporate Liaison between guests and various departments within to ensure third party questions and or problem are properly addressed.  

·  Identifies and communicates systemic and recurring service issues to departmental, Operations and Training Leaders.

·  Administers and documents customer satisfaction surveys via phone conversations for those guests inside of targeted areas of Denny’s footprint.  

·  Asks probing questions to gain clarity and use active listening skills to ensure the guest’s perspective about the issue(s) are identified and recorded so that the root cause can be determined and addressed by field leaders.

·  Assists restaurant managers in correctly handling service related issues, including gift card redemption and issuance problems.

·  Contacts Franchise Owners, Restaurant Management, Corporate and Franchise Leaders as necessary to gain additional insight and or to provide additional information regarding guest incidents.

·  Requests additional follow-up from above leaders as necessary when either a guest requests this specific contact and or he/she is not completely satisfied with the resolution provided by the Customer Service Department.

·  Provides and processes guests compensation (coupons, paper checks & gift cards) to ensure that all service issues are resolved and as an attempt to apologize for the situation and regain the guest’s patronage in the future.

·  Provides guests with a personalized communication in the format of a handwritten card or experience specific email.  This communication apologizes, offers resolution, outlines the steps that have been taken to address the issue at the restaurant level and thanks the guests for making Denny’s Corporate aware.

·  Accurately and thoroughly documents all exchanges of communication and information.  Such documentation is frequently requested and used by Denny’s Legal Department.

·  Follows up and follows through on open call summaries, requests, promises, and questions that have not been answered to provide callers with a resolution in a timely manner.

·  Maintains acceptable workloads and meet or exceed departmental metrics as outlined by the leadership team.

·  Other duties as assigned.

 

Education & Experience Requirements

·  High school diploma or equivalent.  Some college preferred.

·  1-3 years of recent experience in a Customer Service support role (Call Center experience preferred).  Computer experience is required along with an acceptable WPM of at least 30.

Required Knowledge and Skills

·  Must be Bilingual in English and Spanish (written and spoken)

·  Must have a passion for customer service excellence and have the desire and drive to serve as the customer’s advocate.

·  Excellent written and verbal communication skills.

·  Must be able to take and process 60- 80 calls and 20-30 emails per day.

·  Works independently and adjusts to changing priorities and demands associated with a changing environment.

·  Proven analytical and problem solving skills.

·  Must be detailed oriented and have the ability to work well under pressure.

·  Must have the ability to listen to internal and external customers and communicate to all levels of the organization (Managers, Directors, SVP’s, etc.…).

·  Self-motivated and demonstrates positive interpersonal skills.

 

I am looking for a stand which will improve the use of the KNFB reader on a smart phone. I’m hoping people will tell me what they have used, what they like or don’t like, and where I can get the stand if you really like it.

 

Thanks much,

 

TerriLynne