Date   

Re: RansomFree - Protect your computer from ransomware #freeware #software

Carlos
 


Unfortunately, I don't believe there's much else to tell at this time.  As I said, the product is fairly new so I doubt many users have useful experiences to share.

----- Original Message -----
Sent: Wednesday, December 21, 2016 6:10 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

That sounds like a very interesting program I would like to know more about it from other peoples experience as I am not a computer expert.
Thank you Heather

Sent from my iPhone

On Dec 21, 2016, at 4:52 PM, Dave Mitchel <dbmitchel@...> wrote:

I figured it would be any way they can think of cuz they are insidious about their methods.
 
 
From: Carlos
Sent: Wednesday, December 21, 2016 1:17 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware
 
That may be the primary method used to distribute ransomware, but it may not be the only way and keep in mind that it is not just one specific virus.  There are several variants in circulation and I'm sure others will be developed.  I don't think you can depend on Email being the only medium which will be used to spread this kind of attack.
----- Original Message -----
Sent: Wednesday, December 21, 2016 4:05 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware
 

My limited understanding of this virus was it is send in a link and or attachment in an email.

Again I don’t think you can get it directly from visiting a site, please correct me if I am wrong.

cheers

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Dave Mitchel
Sent: Thursday, December 22, 2016 7:20 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

I’m sure there are people out there going places they really need this thing. not that they are testing it, but just go to sites better left alone. smiles.

I’ll download it and then keep it handy and probably install it either later today or tomorrow.

thanks for this Carlos. have a great day

From: Carlos

Sent: Wednesday, December 21, 2016 10:15 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

True enough, and I can certainly understand wanting to wait for some reviews, but it seems to be light on resources so I don't mind leaving it running in the background.  Although I may not be the best person for testing such tools since I'm pretty good about avoiding malware infections.  It will have to be tested by specialists who intentionally infect machines with ransomware to see how well it truly performs.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 1:02 PM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

hmm, I’m wondering if I should download it and give it a try, but how does a person know if it is working? someone has to try to hijack your files before you even know if it works...right?

it is free so that part is good, but I think I’ll wait for a while and see more reviews. I like the idea of the program and hope reviews are forthcoming soon.

thanks Carlos.

From: Carlos

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

I took a quick look and basically found more or less what I was expecting.  There are some positive references about the tool and the company itself, but it seems that the program has been only recently released so it is too soon for there to be much in the way of reviews at this point.

----- Original Message -----

From: Carlos

Sent: Wednesday, December 21, 2016 11:34 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

Hi Dave,

Not really.  The product seems to be fairly new and I just found it last night while browsing SnapFiles.  I'll look around when I have a chance and see if there are any reviews, but it may be too soon.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

Carlos,

have you done any research on this product? I see the price is right which was quite a surprise to me. lol

Have you seen any reviews on it?

Dave

From: Carlos

Sent: Wednesday, December 21, 2016 1:01 AM

Subject: [TechTalk] RansomFree - Protect your computer from ransomware

Here is an interesting security tool which might be worth a look.

Description from SnapFiles:

Cybereason RansomFree is a security application that protects you from ransomeware, which are malicious programs that
encrypt the files on your computer, making them inaccessible, and demand a ransom payment to restore access. Cybereason RansomFree watches the way applications
interact with files, and when it detects ransomware behavior, it stops it immediately before the files are encrypted. The application uses pure behavioral
detection techniques and does not rely on malware signatures. Once you install RansomFree, you are automatically protected, there is no interface and no
configuration options other than a tray icon that indicates that the protection is active.

Homepage:


Re: Any recommendations on pc support.

Carlos
 


As for MP3Gain, it is dependent on the Visual Basic run-times so make sure to use the full installer below.

----- Original Message -----
From: Andrew
Sent: Wednesday, December 21, 2016 5:53 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

The escalation tech remoted with me and he removed it. He then when re-installed office 2010 had to install a partial version of windows 7 so that the re-install would be trouble free. Programs like MP3 gain no longer works. My Outlook 2010 is a mess. I had a friend help me re-configure my Station Playlist.I’m troubled about this.

I need to add 2 email accounts, but even with the correct server settings. No workie.

 

Andrew

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 3:33 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

But my larger point is that at times, it is important not just to do what a service or tech says without more information.  I wouldn't be surprised if a lot or perhaps most help given by Microsoft Accessibility is good or reasonable, but if one of their techs told me to remove Office or

Word, I would not do so without checking with others such as on this list and bleeping computer.  And if I used a specific screen-reader, I might try to get information about possible impact.  I've seen a number of problems people using NVDA havbe on the NVDA list if they remove word or office, I don't recall just which now.  But the uninstaller appears to remove files it shouldn't that NVDA needs for proper access. 

 

I doubt the techs at the Microsoft accessibility service have that kind of detailed knowledge.  At least I wouldn't expect them to. 

 

Gene

----- Original Message -----

From: Sugar

Sent: Wednesday, December 21, 2016 4:21 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

I am only speaking out of experience.

Of dourse everyone’s pc is different and different issues my occur but in my case so far they have been a great help and support. I personally hve no complaints.

Smile

sugar

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 2:03 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

I've seen many reports of that service being helpful.  But ai have seen a few reports of them doing technical work that hasn't solved problems or made them worse.  They don't all appear to be as competent technically as they should be.  And, while I don't know specifically what was done in this case, this is another story that causes me to treat carefully advice that uninstalling and reinstalling a program be used as one of the first ways to solve a problem.  There are many programs that can be uninstalled and reinstalled without causing problems but doing this as a first option often results in nothing but wasted time.  Also, Ive seen reports on another NVDA list of uninstalling Office, or perhaps Word, I don't recall the specifics now, damaging or removing files that shouldn't be removed that NVDA needs to function.  If it were me, and a tech recommended uninstalling Word or Office, I would first contact a site like bleeping computer, explain the problem, and see what the geeks who offer help on the site recommend. 

 

Also, I'd be curious to know if the Microsoft security advisor ran System Restore at any time.  After uninstalling Word, it may be necessary to reinstall it to get the program to work fully or at all, I don't know.  But aside from reinstalling office, in this case, since uninstalling and reinstalling didn't solve the new problems, it appears that uninstalling did some sort of damage that wasn't corrected.  The fastest and easiest way to solve the problems, while providing full operation of Office again might have been to reinstall Office, then the run System Restore to a point before Office was uninstalled.  I consider it bad procedure and advice to uninstall Office or Word just to try to solve a problem of an update not installing. 

 

I'll add that I am not a tech.  These are my opinions but they are not authoritative, rather those of an interested layman with some knowledge.  But I'd be interested in comments from you, Carlos and/or  others with stories to tell or tech qualifications.

 

Gene

----- Original Message -----

From: Sugar

Sent: Wednesday, December 21, 2016 3:43 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

I find that the Microsoft disability phone line is very helpful

 

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

 

In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 

 

Gerald

 

 

 

Sent: Wednesday, December 21, 2016 3:31 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:

 

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew 

 

 

 


Re: RansomFree - Protect your computer from ransomware #freeware #software

Carlos
 


Yes, changing the association of the .js extension is a reasonable precaution.

----- Original Message -----
From: Gene
Sent: Wednesday, December 21, 2016 5:06 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

I'd have to read the article again.  I believe you are right but when I saw the title of the article, I didn't pay enough attention to the details in the article because the title matched what I appeared to be looking for. 
 
The discussion of changing how js files opens appears to me to be a good precaution.  What do you think?
 
Gene
------ Original Message -----
From: Carlos
Sent: Wednesday, December 21, 2016 3:53 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

But even this method requires opening an attached Java script which I as an experienced user, would never do.  I am not saying that experienced users can never become infected, but being informed offers significant protection and I have personally managed to avoid any debilitating infections for several years now.
----- Original Message -----
From: Gene
Sent: Wednesday, December 21, 2016 4:35 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

The following article briefly mentions various ways ransomeware can spread.  it also discusses a way that was evidently new or quite new when this article was written.  It illustrates why I believe that even experienced users should use antimalware programs.  If you don't, you may be infected and even if you have good backups, you may still have consequences such as passwords stolen before you realize you are infected and restore from a backup.  Using antimalware programs doesn't guarantee you won't be infected but it can help a lot to reduce the chances if you run good quality antimalware programs.
 
If avoiding malware were easy, such as just not opening attachments in messages, I wouldn't bother with antimalware programs.  But many times, malware can be spread with the user doing nothing except visiting a malicious web site or a site with hacked advertising. 
 
Gene
----- Original Message -----
From: Carlos
Sent: Wednesday, December 21, 2016 3:17 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

That may be the primary method used to distribute ransomware, but it may not be the only way and keep in mind that it is not just one specific virus.  There are several variants in circulation and I'm sure others will be developed.  I don't think you can depend on Email being the only medium which will be used to spread this kind of attack.
----- Original Message -----
Sent: Wednesday, December 21, 2016 4:05 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

My limited understanding of this virus was it is send in a link and or attachment in an email.

Again I don’t think you can get it directly from visiting a site, please correct me if I am wrong.

cheers

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Dave Mitchel
Sent: Thursday, December 22, 2016 7:20 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I’m sure there are people out there going places they really need this thing. not that they are testing it, but just go to sites better left alone. smiles.

I’ll download it and then keep it handy and probably install it either later today or tomorrow.

thanks for this Carlos. have a great day

 

From: Carlos

Sent: Wednesday, December 21, 2016 10:15 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

True enough, and I can certainly understand wanting to wait for some reviews, but it seems to be light on resources so I don't mind leaving it running in the background.  Although I may not be the best person for testing such tools since I'm pretty good about avoiding malware infections.  It will have to be tested by specialists who intentionally infect machines with ransomware to see how well it truly performs.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 1:02 PM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

hmm, I’m wondering if I should download it and give it a try, but how does a person know if it is working? someone has to try to hijack your files before you even know if it works...right?

it is free so that part is good, but I think I’ll wait for a while and see more reviews. I like the idea of the program and hope reviews are forthcoming soon.

thanks Carlos.

 

From: Carlos

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I took a quick look and basically found more or less what I was expecting.  There are some positive references about the tool and the company itself, but it seems that the program has been only recently released so it is too soon for there to be much in the way of reviews at this point.

----- Original Message -----

From: Carlos

Sent: Wednesday, December 21, 2016 11:34 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Hi Dave,

Not really.  The product seems to be fairly new and I just found it last night while browsing SnapFiles.  I'll look around when I have a chance and see if there are any reviews, but it may be too soon.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Carlos,

have you done any research on this product? I see the price is right which was quite a surprise to me. lol

Have you seen any reviews on it?

Dave

 

From: Carlos

Sent: Wednesday, December 21, 2016 1:01 AM

Subject: [TechTalk] RansomFree - Protect your computer from ransomware

 

Here is an interesting security tool which might be worth a look.

 

Description from SnapFiles:

 

Cybereason RansomFree is a security application that protects you from ransomeware, which are malicious programs that
encrypt the files on your computer, making them inaccessible, and demand a ransom payment to restore access. Cybereason RansomFree watches the way applications
interact with files, and when it detects ransomware behavior, it stops it immediately before the files are encrypted. The application uses pure behavioral
detection techniques and does not rely on malware signatures. Once you install RansomFree, you are automatically protected, there is no interface and no
configuration options other than a tray icon that indicates that the protection is active.

 

Homepage:

 


Re: Any recommendations on pc support.

Carlos
 


I agree that resorting to uninstalling and reinstalling as the first solution may not always be the best approach.  Especially when it is a Microsoft technician who should theoretically have other options to try when working with their own products.  However, generally speaking, there are times when as a technician you will try almost any possibility when the cause of the problem is not clear.  Of course, part of the problem is sometimes the products themselves when they become bloated with too many dependencies.  Office is one such product which is particularly sensitive to uninstalling and reinstalling, and in my opinion this is in part the fault of the developers.  The more components and dependencies your software contains, the more likely that it will be prone to corrupt installations.  Although I do also agree that it is important to temper advice from any technician with common sense and a second opinion when possible.  Some technicians are simply not well trained and it is sometimes difficult for the average user to tell the difference.

----- Original Message -----
From: Gene
Sent: Wednesday, December 21, 2016 5:02 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

I've seen many reports of that service being helpful.  But ai have seen a few reports of them doing technical work that hasn't solved problems or made them worse.  They don't all appear to be as competent technically as they should be.  And, while I don't know specifically what was done in this case, this is another story that causes me to treat carefully advice that uninstalling and reinstalling a program be used as one of the first ways to solve a problem.  There are many programs that can be uninstalled and reinstalled without causing problems but doing this as a first option often results in nothing but wasted time.  Also, Ive seen reports on another NVDA list of uninstalling Office, or perhaps Word, I don't recall the specifics now, damaging or removing files that shouldn't be removed that NVDA needs to function.  If it were me, and a tech recommended uninstalling Word or Office, I would first contact a site like bleeping computer, explain the problem, and see what the geeks who offer help on the site recommend. 
 
Also, I'd be curious to know if the Microsoft security advisor ran System Restore at any time.  After uninstalling Word, it may be necessary to reinstall it to get the program to work fully or at all, I don't know.  But aside from reinstalling office, in this case, since uninstalling and reinstalling didn't solve the new problems, it appears that uninstalling did some sort of damage that wasn't corrected.  The fastest and easiest way to solve the problems, while providing full operation of Office again might have been to reinstall Office, then the run System Restore to a point before Office was uninstalled.  I consider it bad procedure and advice to uninstall Office or Word just to try to solve a problem of an update not installing. 
 
I'll add that I am not a tech.  These are my opinions but they are not authoritative, rather those of an interested layman with some knowledge.  But I'd be interested in comments from you, Carlos and/or  others with stories to tell or tech qualifications.
 
Gene
----- Original Message -----
From: Sugar
Sent: Wednesday, December 21, 2016 3:43 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

I find that the Microsoft disability phone line is very helpful

 

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

 

In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 

 

Gerald

 

 

 

Sent: Wednesday, December 21, 2016 3:31 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:

 

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew 

 




Re: RansomFree - Protect your computer from ransomware #freeware #software

heather albright
 

That sounds like a very interesting program I would like to know more about it from other peoples experience as I am not a computer expert.
Thank you Heather

Sent from my iPhone

On Dec 21, 2016, at 4:52 PM, Dave Mitchel <dbmitchel@...> wrote:

I figured it would be any way they can think of cuz they are insidious about their methods.
 
 
From: Carlos
Sent: Wednesday, December 21, 2016 1:17 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware
 
That may be the primary method used to distribute ransomware, but it may not be the only way and keep in mind that it is not just one specific virus.  There are several variants in circulation and I'm sure others will be developed.  I don't think you can depend on Email being the only medium which will be used to spread this kind of attack.
----- Original Message -----
Sent: Wednesday, December 21, 2016 4:05 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware
 

My limited understanding of this virus was it is send in a link and or attachment in an email.

Again I don’t think you can get it directly from visiting a site, please correct me if I am wrong.

cheers

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Dave Mitchel
Sent: Thursday, December 22, 2016 7:20 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I’m sure there are people out there going places they really need this thing. not that they are testing it, but just go to sites better left alone. smiles.

I’ll download it and then keep it handy and probably install it either later today or tomorrow.

thanks for this Carlos. have a great day

 

From: Carlos

Sent: Wednesday, December 21, 2016 10:15 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

True enough, and I can certainly understand wanting to wait for some reviews, but it seems to be light on resources so I don't mind leaving it running in the background.  Although I may not be the best person for testing such tools since I'm pretty good about avoiding malware infections.  It will have to be tested by specialists who intentionally infect machines with ransomware to see how well it truly performs.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 1:02 PM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

hmm, I’m wondering if I should download it and give it a try, but how does a person know if it is working? someone has to try to hijack your files before you even know if it works...right?

it is free so that part is good, but I think I’ll wait for a while and see more reviews. I like the idea of the program and hope reviews are forthcoming soon.

thanks Carlos.

 

From: Carlos

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I took a quick look and basically found more or less what I was expecting.  There are some positive references about the tool and the company itself, but it seems that the program has been only recently released so it is too soon for there to be much in the way of reviews at this point.

----- Original Message -----

From: Carlos

Sent: Wednesday, December 21, 2016 11:34 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Hi Dave,

Not really.  The product seems to be fairly new and I just found it last night while browsing SnapFiles.  I'll look around when I have a chance and see if there are any reviews, but it may be too soon.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Carlos,

have you done any research on this product? I see the price is right which was quite a surprise to me. lol

Have you seen any reviews on it?

Dave

 

From: Carlos

Sent: Wednesday, December 21, 2016 1:01 AM

Subject: [TechTalk] RansomFree - Protect your computer from ransomware

 

Here is an interesting security tool which might be worth a look.

 

Description from SnapFiles:

 

Cybereason RansomFree is a security application that protects you from ransomeware, which are malicious programs that
encrypt the files on your computer, making them inaccessible, and demand a ransom payment to restore access. Cybereason RansomFree watches the way applications
interact with files, and when it detects ransomware behavior, it stops it immediately before the files are encrypted. The application uses pure behavioral
detection techniques and does not rely on malware signatures. Once you install RansomFree, you are automatically protected, there is no interface and no
configuration options other than a tray icon that indicates that the protection is active.

 

Homepage:

 


Re: RansomFree - Protect your computer from ransomware #freeware #software

Dave Mitchel
 

I figured it would be any way they can think of cuz they are insidious about their methods.
 
 

From: Carlos
Sent: Wednesday, December 21, 2016 1:17 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware
 
That may be the primary method used to distribute ransomware, but it may not be the only way and keep in mind that it is not just one specific virus.  There are several variants in circulation and I'm sure others will be developed.  I don't think you can depend on Email being the only medium which will be used to spread this kind of attack.
----- Original Message -----
Sent: Wednesday, December 21, 2016 4:05 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware
 

My limited understanding of this virus was it is send in a link and or attachment in an email.

Again I don’t think you can get it directly from visiting a site, please correct me if I am wrong.

cheers

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Dave Mitchel
Sent: Thursday, December 22, 2016 7:20 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I’m sure there are people out there going places they really need this thing. not that they are testing it, but just go to sites better left alone. smiles.

I’ll download it and then keep it handy and probably install it either later today or tomorrow.

thanks for this Carlos. have a great day

 

From: Carlos

Sent: Wednesday, December 21, 2016 10:15 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

True enough, and I can certainly understand wanting to wait for some reviews, but it seems to be light on resources so I don't mind leaving it running in the background.  Although I may not be the best person for testing such tools since I'm pretty good about avoiding malware infections.  It will have to be tested by specialists who intentionally infect machines with ransomware to see how well it truly performs.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 1:02 PM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

hmm, I’m wondering if I should download it and give it a try, but how does a person know if it is working? someone has to try to hijack your files before you even know if it works...right?

it is free so that part is good, but I think I’ll wait for a while and see more reviews. I like the idea of the program and hope reviews are forthcoming soon.

thanks Carlos.

 

From: Carlos

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I took a quick look and basically found more or less what I was expecting.  There are some positive references about the tool and the company itself, but it seems that the program has been only recently released so it is too soon for there to be much in the way of reviews at this point.

----- Original Message -----

From: Carlos

Sent: Wednesday, December 21, 2016 11:34 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Hi Dave,

Not really.  The product seems to be fairly new and I just found it last night while browsing SnapFiles.  I'll look around when I have a chance and see if there are any reviews, but it may be too soon.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Carlos,

have you done any research on this product? I see the price is right which was quite a surprise to me. lol

Have you seen any reviews on it?

Dave

 

From: Carlos

Sent: Wednesday, December 21, 2016 1:01 AM

Subject: [TechTalk] RansomFree - Protect your computer from ransomware

 

Here is an interesting security tool which might be worth a look.

 

Description from SnapFiles:

 

Cybereason RansomFree is a security application that protects you from ransomeware, which are malicious programs that
encrypt the files on your computer, making them inaccessible, and demand a ransom payment to restore access. Cybereason RansomFree watches the way applications
interact with files, and when it detects ransomware behavior, it stops it immediately before the files are encrypted. The application uses pure behavioral
detection techniques and does not rely on malware signatures. Once you install RansomFree, you are automatically protected, there is no interface and no
configuration options other than a tray icon that indicates that the protection is active.

 

Homepage:

 


Re: Any recommendations on pc support.

Andrew <edrew@...>
 

The escalation tech remoted with me and he removed it. He then when re-installed office 2010 had to install a partial version of windows 7 so that the re-install would be trouble free. Programs like MP3 gain no longer works. My Outlook 2010 is a mess. I had a friend help me re-configure my Station Playlist.I’m troubled about this.

I need to add 2 email accounts, but even with the correct server settings. No workie.

 

Andrew

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 3:33 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

But my larger point is that at times, it is important not just to do what a service or tech says without more information.  I wouldn't be surprised if a lot or perhaps most help given by Microsoft Accessibility is good or reasonable, but if one of their techs told me to remove Office or

Word, I would not do so without checking with others such as on this list and bleeping computer.  And if I used a specific screen-reader, I might try to get information about possible impact.  I've seen a number of problems people using NVDA havbe on the NVDA list if they remove word or office, I don't recall just which now.  But the uninstaller appears to remove files it shouldn't that NVDA needs for proper access. 

 

I doubt the techs at the Microsoft accessibility service have that kind of detailed knowledge.  At least I wouldn't expect them to. 

 

Gene

----- Original Message -----

From: Sugar

Sent: Wednesday, December 21, 2016 4:21 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

I am only speaking out of experience.

Of dourse everyone’s pc is different and different issues my occur but in my case so far they have been a great help and support. I personally hve no complaints.

Smile

sugar

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 2:03 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

I've seen many reports of that service being helpful.  But ai have seen a few reports of them doing technical work that hasn't solved problems or made them worse.  They don't all appear to be as competent technically as they should be.  And, while I don't know specifically what was done in this case, this is another story that causes me to treat carefully advice that uninstalling and reinstalling a program be used as one of the first ways to solve a problem.  There are many programs that can be uninstalled and reinstalled without causing problems but doing this as a first option often results in nothing but wasted time.  Also, Ive seen reports on another NVDA list of uninstalling Office, or perhaps Word, I don't recall the specifics now, damaging or removing files that shouldn't be removed that NVDA needs to function.  If it were me, and a tech recommended uninstalling Word or Office, I would first contact a site like bleeping computer, explain the problem, and see what the geeks who offer help on the site recommend. 

 

Also, I'd be curious to know if the Microsoft security advisor ran System Restore at any time.  After uninstalling Word, it may be necessary to reinstall it to get the program to work fully or at all, I don't know.  But aside from reinstalling office, in this case, since uninstalling and reinstalling didn't solve the new problems, it appears that uninstalling did some sort of damage that wasn't corrected.  The fastest and easiest way to solve the problems, while providing full operation of Office again might have been to reinstall Office, then the run System Restore to a point before Office was uninstalled.  I consider it bad procedure and advice to uninstall Office or Word just to try to solve a problem of an update not installing. 

 

I'll add that I am not a tech.  These are my opinions but they are not authoritative, rather those of an interested layman with some knowledge.  But I'd be interested in comments from you, Carlos and/or  others with stories to tell or tech qualifications.

 

Gene

----- Original Message -----

From: Sugar

Sent: Wednesday, December 21, 2016 3:43 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

I find that the Microsoft disability phone line is very helpful

 

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

 

In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 

 

Gerald

 

 

 

Sent: Wednesday, December 21, 2016 3:31 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:

 

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew 

 

 

 


Re: Any recommendations on pc support.

Carolyn Arnold
 

They do work hard for soolutions. I think I have told you all that once they concluded that mine was a JAWS issue, told me to call their tech support, but told me that they, Microsoft Accessibility, would check back with me in an hour to see if the issue was resolved. They did, and it was. That made me feel like they are dependable.

Bye for now,

Carolyn

-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Sugar
Sent: Wednesday, December 21, 2016 5:19 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

Smile, Joseph

They are very helpful and will stay with me for as long as they can to correct the issue.

They are my “go to” peple now.

Oh and if they can’t find out what’s the issue they will get back to me when they do.

Sugar

‘I have loved the stars too fondly to be fearful of the

night.



Sugar



From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Joseph Hudson
Sent: Wednesday, December 21, 2016 2:04 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.



Sugar, I find the same thing. I have not had any problems with them the few times that I've had to interact with them in regards to support.

On Dec 21, 2016, at 3:43 PM, Sugar <sugarsyl71@sbcglobal.net <mailto:sugarsyl71@sbcglobal.net> > wrote:



I find that the Microsoft disability phone line is very helpful



‘I have loved the stars too fondly to be fearful of the

night.



Sugar



From: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io> [mailto:main@TechTalk.groups.io <mailto:main@TechTalk.groups.io> ] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Any recommendations on pc support.





In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them. A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help. I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case. Thank goodness my techie friend was able to bail me out.



Gerald







From: Joseph Hudson <mailto:jhud7789@twc.com>

Sent: Wednesday, December 21, 2016 3:31 PM

To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>

Subject: Re: [TechTalk] Any recommendations on pc support.



Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@cox.net <mailto:edrew@cox.net> > wrote:



Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar. BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew


Re: Any recommendations on pc support.

Carolyn Arnold
 

My concern with Microsoft Disability is that they just do stuff. I realize that it is cost effective that way. It would take longer to give me directions, even though I work hard to follow exactly and not do anything more or less than being told, when someone else knows what we're doing, and I do not.

Bye for now,

Carolyn

-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 5:03 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

I've seen many reports of that service being helpful. But ai have seen a few reports of them doing technical work that hasn't solved problems or made them worse. They don't all appear to be as competent technically as they should be. And, while I don't know specifically what was done in this case, this is another story that causes me to treat carefully advice that uninstalling and reinstalling a program be used as one of the first ways to solve a problem. There are many programs that can be uninstalled and reinstalled without causing problems but doing this as a first option often results in nothing but wasted time. Also, Ive seen reports on another NVDA list of uninstalling Office, or perhaps Word, I don't recall the specifics now, damaging or removing files that shouldn't be removed that NVDA needs to function. If it were me, and a tech recommended uninstalling Word or Office, I would first contact a site like bleeping computer, explain the problem, and see what the geeks who offer help on the site recommend.

Also, I'd be curious to know if the Microsoft security advisor ran System Restore at any time. After uninstalling Word, it may be necessary to reinstall it to get the program to work fully or at all, I don't know. But aside from reinstalling office, in this case, since uninstalling and reinstalling didn't solve the new problems, it appears that uninstalling did some sort of damage that wasn't corrected. The fastest and easiest way to solve the problems, while providing full operation of Office again might have been to reinstall Office, then the run System Restore to a point before Office was uninstalled. I consider it bad procedure and advice to uninstall Office or Word just to try to solve a problem of an update not installing.

I'll add that I am not a tech. These are my opinions but they are not authoritative, rather those of an interested layman with some knowledge. But I'd be interested in comments from you, Carlos and/or others with stories to tell or tech qualifications.

Gene
----- Original Message -----

From: Sugar <mailto:sugarsyl71@sbcglobal.net>
Sent: Wednesday, December 21, 2016 3:43 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Any recommendations on pc support.


I find that the Microsoft disability phone line is very helpful



‘I have loved the stars too fondly to be fearful of the

night.



Sugar



From: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io> [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>
Subject: Re: [TechTalk] Any recommendations on pc support.





In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them. A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help. I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case. Thank goodness my techie friend was able to bail me out.



Gerald







From: Joseph Hudson <mailto:jhud7789@twc.com>

Sent: Wednesday, December 21, 2016 3:31 PM

To: main@TechTalk.groups.io <mailto:main@TechTalk.groups.io>

Subject: Re: [TechTalk] Any recommendations on pc support.



Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@cox.net <mailto:edrew@cox.net> > wrote:



Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar. BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew


Re: Any recommendations on pc support.

Gene
 

I wouldn't be surprised if you had bad experiences. 
All I'm saying is that rehab agencies aren't responsible for equipment that isn't used for employment. 
 
Gene
----- Origianal Message -----

From: The Wolf
Sent: Wednesday, December 21, 2016 4:26 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

Hello
I wasn't trying to ruffle any ones feathers so to speak
I have been threw voac rehab both in washington state, and in arizona and  have had bad

Experiences both times.

I realize that in some states the
 voac rehab is better I am just going off of my personal

Experiences with them.


On 12/21/2016 3:08 PM, Gene wrote:
I'm saying that criticizing rehab for not helping a former client with a home computer that has no relation to work isn't reasonable.  I was responding to your comment specifically but I consider any such criticism to be not reasonable. 
 
Gene
----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:54 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

are you refering

to my comment? or are you refering to how voac rehab wouldn't help him?
On 12/21/2016 2:37 PM, Gene wrote:
There is no reason for rehab to help people who are not clients.  I don't mind reasonable criticism of rehab agencies but this is not reasonable. 
 
Gene
----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:34 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

thats voac rehab fore you totally useless


On 12/21/2016 2:30 PM, Gerald Levy wrote:
 
In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 
 
Gerald
 
 
 
Sent: Wednesday, December 21, 2016 3:31 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.
On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:
 
Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.
I needed help updating my security update for my Office 2010.
I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho
Andrew 
 




Re: Any recommendations on pc support.

Gene
 

But that's not what you said in your original message.  A recommendation may be reasonable.  But your original message didn't say that you would have been satisfied with that.
 
Gene
----- Original Message -----

Sent: Wednesday, December 21, 2016 4:25 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

 
I strongly disagree.  A blindness rehab agency should go out of its way to help a blind computer user who requests technical assistance, even if he is not a client.  I wouldn’t expect their technology specialist to visit my home or spend a lot of time over the phone trying to resolve my problem.  But it is not unreasonable for them to at least recommend a reputable local service technician who is familiar with screen reader software and other issues relevant to blind computer users. After all, if you can’t get help from a blindness agency, where else can you turn?  
 
Gerald
 
 
 
From: Gene
Sent: Wednesday, December 21, 2016 4:37 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
There is no reason for rehab to help people who are not clients.  I don't mind reasonable criticism of rehab agencies but this is not reasonable. 
 
Gene
----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:34 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 

thats voac rehab fore you totally useless


On 12/21/2016 2:30 PM, Gerald Levy wrote:
 
In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 
 
Gerald
 
 
 
Sent: Wednesday, December 21, 2016 3:31 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.
On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:
 
Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.
I needed help updating my security update for my Office 2010.
I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho
Andrew 
 


Re: Any recommendations on pc support.

Gene
 

But my larger point is that at times, it is important not just to do what a service or tech says without more information.  I wouldn't be surprised if a lot or perhaps most help given by Microsoft Accessibility is good or reasonable, but if one of their techs told me to remove Office or
Word, I would not do so without checking with others such as on this list and bleeping computer.  And if I used a specific screen-reader, I might try to get information about possible impact.  I've seen a number of problems people using NVDA havbe on the NVDA list if they remove word or office, I don't recall just which now.  But the uninstaller appears to remove files it shouldn't that NVDA needs for proper access. 
 
I doubt the techs at the Microsoft accessibility service have that kind of detailed knowledge.  At least I wouldn't expect them to. 
 
Gene

----- Original Message -----
From: Sugar
Sent: Wednesday, December 21, 2016 4:21 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

I am only speaking out of experience.

Of dourse everyone’s pc is different and different issues my occur but in my case so far they have been a great help and support. I personally hve no complaints.

Smile

sugar

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 2:03 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

I've seen many reports of that service being helpful.  But ai have seen a few reports of them doing technical work that hasn't solved problems or made them worse.  They don't all appear to be as competent technically as they should be.  And, while I don't know specifically what was done in this case, this is another story that causes me to treat carefully advice that uninstalling and reinstalling a program be used as one of the first ways to solve a problem.  There are many programs that can be uninstalled and reinstalled without causing problems but doing this as a first option often results in nothing but wasted time.  Also, Ive seen reports on another NVDA list of uninstalling Office, or perhaps Word, I don't recall the specifics now, damaging or removing files that shouldn't be removed that NVDA needs to function.  If it were me, and a tech recommended uninstalling Word or Office, I would first contact a site like bleeping computer, explain the problem, and see what the geeks who offer help on the site recommend. 

 

Also, I'd be curious to know if the Microsoft security advisor ran System Restore at any time.  After uninstalling Word, it may be necessary to reinstall it to get the program to work fully or at all, I don't know.  But aside from reinstalling office, in this case, since uninstalling and reinstalling didn't solve the new problems, it appears that uninstalling did some sort of damage that wasn't corrected.  The fastest and easiest way to solve the problems, while providing full operation of Office again might have been to reinstall Office, then the run System Restore to a point before Office was uninstalled.  I consider it bad procedure and advice to uninstall Office or Word just to try to solve a problem of an update not installing. 

 

I'll add that I am not a tech.  These are my opinions but they are not authoritative, rather those of an interested layman with some knowledge.  But I'd be interested in comments from you, Carlos and/or  others with stories to tell or tech qualifications.

 

Gene

----- Original Message -----

From: Sugar

Sent: Wednesday, December 21, 2016 3:43 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

I find that the Microsoft disability phone line is very helpful

 

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

 

In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 

 

Gerald

 

 

 

Sent: Wednesday, December 21, 2016 3:31 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:

 

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew 

 

 




Re: Any recommendations on pc support.

Andrew <edrew@...>
 

Hi Gene, what you said sounded very sensible. That’s why this list is my go to for answers and advice.  Andrew

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 3:03 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

I've seen many reports of that service being helpful.  But ai have seen a few reports of them doing technical work that hasn't solved problems or made them worse.  They don't all appear to be as competent technically as they should be.  And, while I don't know specifically what was done in this case, this is another story that causes me to treat carefully advice that uninstalling and reinstalling a program be used as one of the first ways to solve a problem.  There are many programs that can be uninstalled and reinstalled without causing problems but doing this as a first option often results in nothing but wasted time.  Also, Ive seen reports on another NVDA list of uninstalling Office, or perhaps Word, I don't recall the specifics now, damaging or removing files that shouldn't be removed that NVDA needs to function.  If it were me, and a tech recommended uninstalling Word or Office, I would first contact a site like bleeping computer, explain the problem, and see what the geeks who offer help on the site recommend. 

 

Also, I'd be curious to know if the Microsoft security advisor ran System Restore at any time.  After uninstalling Word, it may be necessary to reinstall it to get the program to work fully or at all, I don't know.  But aside from reinstalling office, in this case, since uninstalling and reinstalling didn't solve the new problems, it appears that uninstalling did some sort of damage that wasn't corrected.  The fastest and easiest way to solve the problems, while providing full operation of Office again might have been to reinstall Office, then the run System Restore to a point before Office was uninstalled.  I consider it bad procedure and advice to uninstall Office or Word just to try to solve a problem of an update not installing. 

 

I'll add that I am not a tech.  These are my opinions but they are not authoritative, rather those of an interested layman with some knowledge.  But I'd be interested in comments from you, Carlos and/or  others with stories to tell or tech qualifications.

 

Gene

----- Original Message -----

From: Sugar

Sent: Wednesday, December 21, 2016 3:43 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

I find that the Microsoft disability phone line is very helpful

 

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

 

In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 

 

Gerald

 

 

 

Sent: Wednesday, December 21, 2016 3:31 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:

 

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew 

 

 


Re: Any recommendations on pc support.

 

Hello
I wasn't trying to ruffle any ones feathers so to speak
I have been threw voac rehab both in washington state, and in arizona and  have had bad

Experiences both times.

I realize that in some states the
 voac rehab is better I am just going off of my personal

Experiences with them.


On 12/21/2016 3:08 PM, Gene wrote:
I'm saying that criticizing rehab for not helping a former client with a home computer that has no relation to work isn't reasonable.  I was responding to your comment specifically but I consider any such criticism to be not reasonable. 
 
Gene
----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:54 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

are you refering

to my comment? or are you refering to how voac rehab wouldn't help him?
On 12/21/2016 2:37 PM, Gene wrote:
There is no reason for rehab to help people who are not clients.  I don't mind reasonable criticism of rehab agencies but this is not reasonable. 
 
Gene
----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:34 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

thats voac rehab fore you totally useless


On 12/21/2016 2:30 PM, Gerald Levy wrote:
 
In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 
 
Gerald
 
 
 
Sent: Wednesday, December 21, 2016 3:31 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.
On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:
 
Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.
I needed help updating my security update for my Office 2010.
I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho
Andrew 
 




Re: Any recommendations on pc support.

Gerald Levy
 

 
I strongly disagree.  A blindness rehab agency should go out of its way to help a blind computer user who requests technical assistance, even if he is not a client.  I wouldn’t expect their technology specialist to visit my home or spend a lot of time over the phone trying to resolve my problem.  But it is not unreasonable for them to at least recommend a reputable local service technician who is familiar with screen reader software and other issues relevant to blind computer users. After all, if you can’t get help from a blindness agency, where else can you turn?  
 
Gerald
 
 
 

From: Gene
Sent: Wednesday, December 21, 2016 4:37 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
There is no reason for rehab to help people who are not clients.  I don't mind reasonable criticism of rehab agencies but this is not reasonable. 
 
Gene
----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:34 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 

thats voac rehab fore you totally useless


On 12/21/2016 2:30 PM, Gerald Levy wrote:
 
In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 
 
Gerald
 
 
 
Sent: Wednesday, December 21, 2016 3:31 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.
On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:
 
Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.
I needed help updating my security update for my Office 2010.
I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho
Andrew 
 


Re: Any recommendations on pc support.

Sugar
 

I am only speaking out of experience.

Of dourse everyone’s pc is different and different issues my occur but in my case so far they have been a great help and support. I personally hve no complaints.

Smile

sugar

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gene
Sent: Wednesday, December 21, 2016 2:03 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

I've seen many reports of that service being helpful.  But ai have seen a few reports of them doing technical work that hasn't solved problems or made them worse.  They don't all appear to be as competent technically as they should be.  And, while I don't know specifically what was done in this case, this is another story that causes me to treat carefully advice that uninstalling and reinstalling a program be used as one of the first ways to solve a problem.  There are many programs that can be uninstalled and reinstalled without causing problems but doing this as a first option often results in nothing but wasted time.  Also, Ive seen reports on another NVDA list of uninstalling Office, or perhaps Word, I don't recall the specifics now, damaging or removing files that shouldn't be removed that NVDA needs to function.  If it were me, and a tech recommended uninstalling Word or Office, I would first contact a site like bleeping computer, explain the problem, and see what the geeks who offer help on the site recommend. 

 

Also, I'd be curious to know if the Microsoft security advisor ran System Restore at any time.  After uninstalling Word, it may be necessary to reinstall it to get the program to work fully or at all, I don't know.  But aside from reinstalling office, in this case, since uninstalling and reinstalling didn't solve the new problems, it appears that uninstalling did some sort of damage that wasn't corrected.  The fastest and easiest way to solve the problems, while providing full operation of Office again might have been to reinstall Office, then the run System Restore to a point before Office was uninstalled.  I consider it bad procedure and advice to uninstall Office or Word just to try to solve a problem of an update not installing. 

 

I'll add that I am not a tech.  These are my opinions but they are not authoritative, rather those of an interested layman with some knowledge.  But I'd be interested in comments from you, Carlos and/or  others with stories to tell or tech qualifications.

 

Gene

----- Original Message -----

From: Sugar

Sent: Wednesday, December 21, 2016 3:43 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

I find that the Microsoft disability phone line is very helpful

 

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

 

In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 

 

Gerald

 

 

 

Sent: Wednesday, December 21, 2016 3:31 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:

 

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew 

 

 




Re: Any recommendations on pc support.

Sugar
 

Smile, Joseph

They are very helpful and will stay with me for as long as they can to correct the issue.

They are my “go to” peple now.

Oh and if they can’t find out what’s the issue they will get back to me when they do.

Sugar

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Joseph Hudson
Sent: Wednesday, December 21, 2016 2:04 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

Sugar, I find the same thing. I have not had any problems with them the few times that I've had to interact with them in regards to support.

On Dec 21, 2016, at 3:43 PM, Sugar <sugarsyl71@...> wrote:

 

I find that the Microsoft disability phone line is very helpful

 

‘I have loved the stars too fondly to be fearful of the

night.

 

Sugar

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.

 

 

In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out.  

 

Gerald 

 

 

 

Sent: Wednesday, December 21, 2016 3:31 PM

Subject: Re: [TechTalk] Any recommendations on pc support.

 

Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.

On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:

 

Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.

I needed help updating my security update for my Office 2010.

I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho

Andrew  

 



 




Re: Any recommendations on pc support.

Gene
 

I'm saying that criticizing rehab for not helping a former client with a home computer that has no relation to work isn't reasonable.  I was responding to your comment specifically but I consider any such criticism to be not reasonable. 
 
Gene

----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:54 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

are you refering

to my comment? or are you refering to how voac rehab wouldn't help him?
On 12/21/2016 2:37 PM, Gene wrote:
There is no reason for rehab to help people who are not clients.  I don't mind reasonable criticism of rehab agencies but this is not reasonable. 
 
Gene
----- Original Message -----
From: The Wolf
Sent: Wednesday, December 21, 2016 3:34 PM
Subject: Re: [TechTalk] Any recommendations on pc support.

thats voac rehab fore you totally useless


On 12/21/2016 2:30 PM, Gerald Levy wrote:
 
In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out. 
 
Gerald
 
 
 
Sent: Wednesday, December 21, 2016 3:31 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.
On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:
 
Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.
I needed help updating my security update for my Office 2010.
I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho
Andrew 
 



Re: RansomFree - Protect your computer from ransomware #freeware #software

Gene
 

I'd have to read the article again.  I believe you are right but when I saw the title of the article, I didn't pay enough attention to the details in the article because the title matched what I appeared to be looking for. 
 
The discussion of changing how js files opens appears to me to be a good precaution.  What do you think?
 
Gene

------ Original Message -----
From: Carlos
Sent: Wednesday, December 21, 2016 3:53 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

But even this method requires opening an attached Java script which I as an experienced user, would never do.  I am not saying that experienced users can never become infected, but being informed offers significant protection and I have personally managed to avoid any debilitating infections for several years now.
----- Original Message -----
From: Gene
Sent: Wednesday, December 21, 2016 4:35 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

The following article briefly mentions various ways ransomeware can spread.  it also discusses a way that was evidently new or quite new when this article was written.  It illustrates why I believe that even experienced users should use antimalware programs.  If you don't, you may be infected and even if you have good backups, you may still have consequences such as passwords stolen before you realize you are infected and restore from a backup.  Using antimalware programs doesn't guarantee you won't be infected but it can help a lot to reduce the chances if you run good quality antimalware programs.
 
If avoiding malware were easy, such as just not opening attachments in messages, I wouldn't bother with antimalware programs.  But many times, malware can be spread with the user doing nothing except visiting a malicious web site or a site with hacked advertising. 
 
Gene
----- Original Message -----
From: Carlos
Sent: Wednesday, December 21, 2016 3:17 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

That may be the primary method used to distribute ransomware, but it may not be the only way and keep in mind that it is not just one specific virus.  There are several variants in circulation and I'm sure others will be developed.  I don't think you can depend on Email being the only medium which will be used to spread this kind of attack.
----- Original Message -----
Sent: Wednesday, December 21, 2016 4:05 PM
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

My limited understanding of this virus was it is send in a link and or attachment in an email.

Again I don’t think you can get it directly from visiting a site, please correct me if I am wrong.

cheers

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Dave Mitchel
Sent: Thursday, December 22, 2016 7:20 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I’m sure there are people out there going places they really need this thing. not that they are testing it, but just go to sites better left alone. smiles.

I’ll download it and then keep it handy and probably install it either later today or tomorrow.

thanks for this Carlos. have a great day

 

From: Carlos

Sent: Wednesday, December 21, 2016 10:15 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

True enough, and I can certainly understand wanting to wait for some reviews, but it seems to be light on resources so I don't mind leaving it running in the background.  Although I may not be the best person for testing such tools since I'm pretty good about avoiding malware infections.  It will have to be tested by specialists who intentionally infect machines with ransomware to see how well it truly performs.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 1:02 PM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

hmm, I’m wondering if I should download it and give it a try, but how does a person know if it is working? someone has to try to hijack your files before you even know if it works...right?

it is free so that part is good, but I think I’ll wait for a while and see more reviews. I like the idea of the program and hope reviews are forthcoming soon.

thanks Carlos.

 

From: Carlos

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

I took a quick look and basically found more or less what I was expecting.  There are some positive references about the tool and the company itself, but it seems that the program has been only recently released so it is too soon for there to be much in the way of reviews at this point.

----- Original Message -----

From: Carlos

Sent: Wednesday, December 21, 2016 11:34 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Hi Dave,

Not really.  The product seems to be fairly new and I just found it last night while browsing SnapFiles.  I'll look around when I have a chance and see if there are any reviews, but it may be too soon.

----- Original Message -----

From: Dave Mitchel

Sent: Wednesday, December 21, 2016 9:29 AM

Subject: Re: [TechTalk] RansomFree - Protect your computer from ransomware

 

Carlos,

have you done any research on this product? I see the price is right which was quite a surprise to me. lol

Have you seen any reviews on it?

Dave

 

From: Carlos

Sent: Wednesday, December 21, 2016 1:01 AM

Subject: [TechTalk] RansomFree - Protect your computer from ransomware

 

Here is an interesting security tool which might be worth a look.

 

Description from SnapFiles:

 

Cybereason RansomFree is a security application that protects you from ransomeware, which are malicious programs that
encrypt the files on your computer, making them inaccessible, and demand a ransom payment to restore access. Cybereason RansomFree watches the way applications
interact with files, and when it detects ransomware behavior, it stops it immediately before the files are encrypted. The application uses pure behavioral
detection techniques and does not rely on malware signatures. Once you install RansomFree, you are automatically protected, there is no interface and no
configuration options other than a tray icon that indicates that the protection is active.

 

Homepage:

 


Re: Any recommendations on pc support.

Joseph Hudson <jhud7789@...>
 

Sugar, I find the same thing. I have not had any problems with them the few times that I've had to interact with them in regards to support.

On Dec 21, 2016, at 3:43 PM, Sugar <sugarsyl71@...> wrote:

I find that the Microsoft disability phone line is very helpful
 
‘I have loved the stars too fondly to be fearful of the
night.
 
Sugar
 
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Gerald Levy
Sent: Wednesday, December 21, 2016 1:30 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Any recommendations on pc support.
 
 
In my experience, contacting a blindness rehab agency and asking one of their technology trainers for help is usually fruitless unless you have an open case with them.  A few years ago when my old XP computer died I tried contacting the technology trainer at the rehab center who had originally set it up for me in my apartment a few years earlier when I was still working with them, but he ignored my pleas for help.  I even contacted their director of community services and was basically told to take a hike because they could not offer any assistance or even recommend a knowledgeable service technician unless I had an open case.  Thank goodness my techie friend was able to bail me out.  
 
Gerald 
 
 
 
Sent: Wednesday, December 21, 2016 3:31 PM
Subject: Re: [TechTalk] Any recommendations on pc support.
 
Hello andrew, it is good to know that your computers up and working again. You're us in for future support I'm trying to get things fixed eventually, I would recommend looking at Best Buy or Staples or a local computer shop in your area. If it is blindness related, I would see is there any blindness trainers in your area, dad have interest in maybe helping fix your problems. Any of the services that I've mentioned above Will cost but very well worth it in the end. If you don't know how to find a good blemish related trainer in your area, I would looking contacting your local dollars office.. offers anything through it's office.
On Dec 21, 2016, at 1:05 PM, Andrew <edrew@...> wrote:
 
Hi Carlos and all, I’m asking this because I recently made a call to ms accessability help desk.
I needed help updating my security update for my Office 2010.
I really nice lady helped me but, made no headway. I was sent to escalation. The fellow thought uninstalling my Outlook 2010 would solve this.. He was wrong! It was not a good thing at all. They did more harm than good. With the help of friends, my pc has returned back to somewhat normal. My Outlook 2010 remains fobar.  BTW Merry Christmas to everyone! Ho, Ho, Ho
Andrew  
 




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