Date   

Re: Spectrum Cable box with DVR and Narration?

Merv Keck <blind5sparrow@...>
 

Your information is very valuable and I already passed it to a lot of people. I appreciate it very much. Here in Florida Spectrum used to be Brighthouse. Believe me I am not kidding when I tell you their idea of accessibility used to be call us and we will read you the total of your cable bill. And charge you $5 for the privilege.

Florida is very behind the times. The tech that came today had never even seen this 110 set top box or remote control that the tech yesterday left. He had never heard narration before. I asked him why he as a Spectrum employee was not trained on such things and he said they are not allowed to deal with any issues related to anything that is not a standard run of the mill box.

I gave your remote directions to quite a few people who needed them and they are very appreciative. Thank you again.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of heather albright
Sent: Saturday, September 14, 2019 5:04 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, I gave you all the info for the 201 box which I have here in Texas! I called the accessibility line and their department deals with these boxes! If anyone is have issues dealing with spectrum please give a call,to Will Schell I guarantee your issues will be noted and resolved! Will Schell

Attorney Advisor,  Disability Rights Office

Consumer and Governmental Affairs Bureau

Federal Communications Commission

Phone:    202-418-0767

E-mail:    Will.Schell@...

Web:       www.fcc.gov/disability THat is how I was able to get what I needed! Cheers Heather

 

"Blindness is a characteristic, not a handicap!" Dr. Kenneth Jernigan
e-mail:
kd5cbl@...
sites:
National Federation of The Blind:
www.nfb.org
An Accessible Online Library:
www.bookshare.org

 

From: Michael Amaro
Sent: Saturday, September 14, 2019 2:52 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

here in california it is the 110 or the 210 not the 201

 

From: Merv Keck

Sent: Saturday, September 14, 2019 10:30 AM

Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 

 


Re: Big Brother listening, and Do you Care?

Janet
 

Hi All,
Aw hell! Now, this is pretty scary! LOL! Although, I do believe what you are saying, and matter of fact, I don't even google much as I used to, for the simple fact, if I Google something, and I go back a few days later to Google something else, there are adds with the exact samething I googled a few days ago, and this didn't used to be. I also have noticed I get email messages with adds from what I Googled a few days ago, and I wonder how did they get my email address though. This is really creepy! LOL!
I would like to get my hands on that so called big brother!
Janet

-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Jaffar Sidek
Sent: Friday, September 13, 2019 8:04 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Big Brother listening, and Do you Care?

Hi.  To be blunt about it, Big Brother has been watching us since the
dawn of the internet, no! with the advancement of technology even.  It
may not always be Big Brother in the bureaucratic sense always, but just
be present on the internet and loads of sites will be watching you,
tracking you, logging your every click and pop.  Spammers and scammers
are harvesting your email address and sending you unsolicited emails. 
Trojans and worms are worming their way into our computer's defences. 
Ransomewares are causing havoc,  People you have not heard of are privy
to your phone number, and calling you regarding orders you didn't make. 
cyber crooks are even harvesting credit card details from facebook and
other social media accounts even though they have been supposed to be
incrypted.  Big Brother comes in all shapes and sizes, in all kinds of
guises, since the internet has taken hold.  Even your ISP is privy to
all your cyber activities.  George orwell got it right in his book,
1984.  Bravo Big Brother!

On 9/14/2019 8:34 AM, Dave wrote:
Hello to the List,


I own a Fire Tablet, and the other day I accidentally left it on, and
then a while later, it was attempting to bring up Alexa to answer a
question, that had been spoken in the room between myself and another
person.  Only when the Tablet started talking, did I know I had left it
on by mistake.


No Big Deal, my friend and I had a good laugh and went on with our Day.


But, it did get me to thinking. . .


I have heard the Rumors that say our new TV's, and Smart Phones and
Tablets are now capable of listening in on what we say, and do. In the
case of some devices, they have Cameras, and in Theory can transmit
pictures and sound back to where?  Who would want to know this? And who
would desire to harvest such stuff?  Amazon? Microsoft?  Google?
Comcast?  The Chinese?  The Russians?  Our own Government?


At first, what happened to me the other day was just Funny.  We had a
good laugh etc.  But, now that I've thought about it, Good Grief!
Something I said, or did, could be used against me later down the Road?
And what I said could be misunderstood so easily. Anyone that has been
the subject of articles in the Newspaper, or News TV, which I have, more
than once, have only been amazed at how wrong they reported the Story!
In one case, I had no idea how they could write an article that was so
full of errors.


So, most of us have these new very Helpful Devices, and enjoy using
them, playing with them, and intend to keep using them.


But, for those of you who have thought about them recording you, does
that bother you?


I can easily say that I have nothing to Hide.  It isn't like I am doing
anything Illegal.  But, on the other hand, things can get so twisted so
quickly.  And I for one do not wish to be seen as Guilty, until I can
some way prove my innocence.


I know for myself, I have suddenly become very aware of these wonderful
Helpful devices maybe not being so Helpful or Friendly after all.


Just yesterday, a College Professor, in my City, made a statement that
he strongly believed that making College Students use correct Grammar
was Racist.


And to top that one, I noticed another report that now if a male says
Hello to a Female, this in some peoples minds is an  unwanted Sexist
behavior.


So if I happen to Say Hello to some lady as we pass in the Hall way, if
my I-Phone is recording everything, this could be used against me in
some Court some where.


Of course, stuff like this sounds crazy right now, and I too would
rather laugh about it than be serious, but what I am talking about here,
some day soon, might not be all that Crazy.


So, anyone have a comment that they would wish to share, that will be
recorded in some Database for the Next 50 years?  ha ha!


Grumpy Dave






Re: Spectrum Cable box with DVR and Narration?

heather albright
 

Well, I gave you all the info for the 201 box which I have here in Texas! I called the accessibility line and their department deals with these boxes! If anyone is have issues dealing with spectrum please give a call,to Will Schell I guarantee your issues will be noted and resolved! Will Schell

Attorney Advisor,  Disability Rights Office

Consumer and Governmental Affairs Bureau

Federal Communications Commission

Phone:    202-418-0767

E-mail:    Will.Schell@...

Web:       www.fcc.gov/disability THat is how I was able to get what I needed! Cheers Heather

 

"Blindness is a characteristic, not a handicap!" Dr. Kenneth Jernigan
e-mail:
kd5cbl@...
sites:
National Federation of The Blind:
www.nfb.org
An Accessible Online Library:
www.bookshare.org

 

From: Michael Amaro
Sent: Saturday, September 14, 2019 2:52 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

here in california it is the 110 or the 210 not the 201

 

From: Merv Keck

Sent: Saturday, September 14, 2019 10:30 AM

Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 

 


Re: Spectrum Cable box with DVR and Narration?

Pamela Dominguez
 

Oh man!  I’m glad I didn’t choose Spectrum.  This building only had Spectrom/time warner, until shortly before I moved in.  But now, there is also Verizon Fios.  That’s what I got.  Pam.
 

From: Merv Keck
Sent: Saturday, September 14, 2019 4:40 PM
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?
 

They did tell me I have a limit on the amount of electronics I can have and many of my accessible devices no longer function under spectrum. For example my Quest barcode reader from Envision America stopped functioning once Brightnouse became spectrum. My wife’s second generation Stream had to be replaced by an iPod.

We also can no longer use our Sonos equipment because it simply stopped connecting.

My laptop still falls off the network now and then.

We are stuck with Spectrum because of a deal with the apartment community. We have fiber speeds but other major annoyances make it not worth our while. Still if they bring the right cable box hopefully Monday I’ll almost forgive them until Tuesday when my computer falls off the network again.

Merv

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Charles Adkins
Sent: Saturday, September 14, 2019 3:09 PM
To: main@techtalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

I kept asking for a braille schedule and talking box and after 4 unsuccessful attempts at the box, I made 4 more attempts at getting the braille schedule. My internet kept dropping and they told me my electronic stuff was putting small amounts of voltage on their lines interfering with my internet and phone and I basically needed to have an electrision re-wire my whole house. I gave up, fired them and put in WOW cable. Have had no internet outages, my download speed 7 times what it was with spectrum, so I will go on living without a talking cable box as I have done for 40 years or more.


On Sep 14, 2019, at 1:30 PM, Merv Keck <blind5sparrow@...> wrote:

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Virus-free. www.avg.com


How to send zipped folder via dropbox

Jim
 

Members
Needing to send a zipped folder to a friend via dropbox. I can accomplish this task via a file however does not seem to work with the zipped folder. Wishing to send him a link to download the data.
Thanks
Jim

--
Jim Elsner


Re: Spectrum Cable box with DVR and Narration?

Merv Keck <blind5sparrow@...>
 

They did tell me I have a limit on the amount of electronics I can have and many of my accessible devices no longer function under spectrum. For example my Quest barcode reader from Envision America stopped functioning once Brightnouse became spectrum. My wife’s second generation Stream had to be replaced by an iPod.

We also can no longer use our Sonos equipment because it simply stopped connecting.

My laptop still falls off the network now and then.

We are stuck with Spectrum because of a deal with the apartment community. We have fiber speeds but other major annoyances make it not worth our while. Still if they bring the right cable box hopefully Monday I’ll almost forgive them until Tuesday when my computer falls off the network again.

Merv

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Charles Adkins
Sent: Saturday, September 14, 2019 3:09 PM
To: main@techtalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

I kept asking for a braille schedule and talking box and after 4 unsuccessful attempts at the box, I made 4 more attempts at getting the braille schedule. My internet kept dropping and they told me my electronic stuff was putting small amounts of voltage on their lines interfering with my internet and phone and I basically needed to have an electrision re-wire my whole house. I gave up, fired them and put in WOW cable. Have had no internet outages, my download speed 7 times what it was with spectrum, so I will go on living without a talking cable box as I have done for 40 years or more. 


On Sep 14, 2019, at 1:30 PM, Merv Keck <blind5sparrow@...> wrote:

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Re: Spectrum Cable box with DVR and Narration?

Merv Keck <blind5sparrow@...>
 

It could be 210 here as well. I had a supervisor looking for a 202 for half an hour today before he decided he didn’t know what narrations was.

I told him I didn’t care as long as it was better than the 110 that was sitting here now that did not do DVR or push audio description.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Michael Amaro
Sent: Saturday, September 14, 2019 3:52 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

here in california it is the 110 or the 210 not the 201

 

From: Merv Keck

Sent: Saturday, September 14, 2019 10:30 AM

Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Re: Spectrum Cable box with DVR and Narration?

Michael Amaro
 

here in california it is the 110 or the 210 not the 201

From: Merv Keck
Sent: Saturday, September 14, 2019 10:30 AM
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Re: Spectrum Cable box with DVR and Narration?

Charles Adkins
 

I kept asking for a braille schedule and talking box and after 4 unsuccessful attempts at the box, I made 4 more attempts at getting the braille schedule. My internet kept dropping and they told me my electronic stuff was putting small amounts of voltage on their lines interfering with my internet and phone and I basically needed to have an electrision re-wire my whole house. I gave up, fired them and put in WOW cable. Have had no internet outages, my download speed 7 times what it was with spectrum, so I will go on living without a talking cable box as I have done for 40 years or more. 


On Sep 14, 2019, at 1:30 PM, Merv Keck <blind5sparrow@...> wrote:

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


media player

Kerryn Gunness
 

guys
what is a good an accessible media player  for android
by this i mean to play audio files like mp3 etc
 


Re: Spectrum Cable box with DVR and Narration?

Pamela Dominguez
 

Wow!  That’s downright ridiculous!  Why do they have to be so secure?  That whole thing sounds unnecessarily complicated.  Pam.
 

From: Merv Keck
Sent: Saturday, September 14, 2019 1:30 PM
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?
 

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Virus-free. www.avg.com


Re: Spectrum Cable box with DVR and Narration?

Don Risavy, Jr. <djrisavyjr@...>
 

Well ought to be interesting then since am also in Florida smile.

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Merv Keck
Sent: September 14, 2019 11:10 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

They don’t have a clue here in Florida. The fourth guy just came and has no idea what a talking cable box is. He is outside now talking to his dispatcher.

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: Saturday, September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Re: Spectrum Cable box with DVR and Narration?

Merv Keck <blind5sparrow@...>
 

Monday spectrum will make their fifth attempt at installing an accessible Cable box with DVR. It is possibly the 201 World box with Narration and DVR. The first tech didn’t show up. The second tech didn’t have a box. The third tech installed the 110 which is only a set top box and while has narration does not do DVR or push audio description. It is sad that my wife can sit here and hear the audio description on her iPad Pro 2018 on the spectrum app while the alleged accessible box is not pushing the audio description. The fourth tech came today and tried to find the 201 model box with both DVR and narration and allegedly the ability to do audio description. But I am not holding out hope.

I spoke to a supervisor on his phone and was told that neither spectrum techs nor subcontractors are allowed to install these special boxes as they are just not given out “willy nilly” and are kept in the warehouse for when they are “really needed.” When I informed the supervisor this box was really, really needed they said someone would come out Monday morning at nine and install one. This will be the fifth tech. he or she will be a “Security technician” as they are the only ones allowed to touch these very special boxes as the other techs are not even made aware of their existence. The spectrum tech I had today was rather disgruntled about the fact that these boxes exist and he was not aware that they are available for his customers who need them.

Since Thursday afternoon I have spoken to Fourteen employees of spectrum and have yet to get this simple issue resolved. You would think I was asking to have a Nuclear Reactor replaced in the back end of the Bat Mobile.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Don Risavy, Jr.
Sent: Saturday, September 14, 2019 12:08 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Re: Spectrum Cable box with DVR and Narration?

Don Risavy, Jr. <djrisavyjr@...>
 

Are there different boxes for accessibility?

I didn’t have to ask that when put my order in down here in Florida.

So which one is the correct one supposed to get?

We’ve been waiting for a long time to get these in our area in Florida as Spectrum said was waiting to make sure all the bugs got out of the boxes before issuing them. So hopefully receiving one that works well or like should which will give my report once have used mine.

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Re: latest build version of Jaws and Word eighteen

Jeffrey Schwartz
 

Thanks Steven,

I  got it.  Not exactly intuitive, at  least for me. 

Jeff  

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Steven Johnson
Sent: Saturday, September 14, 2019 11:45 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] latest build version of Jaws and Word eighteen

 

Hi Jeff.  I turned mine off by doing insert-6 while in Word, that is the number 6 just beneath the function keys, to get to Settings Center.  Then, type the word spell in the search box.  Now, down arrow to the option “Detect spelling while navigating,” and hit the spacebar until JAWS says “off.”  Then, tab to “apply” hit spacebar, then tab to “okay” and hit spacebar.  That did the trick for me.

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Jeffrey Schwartz
Sent: Saturday, September 14, 2019 5:12 AM
To: main@TechTalk.groups.io
Subject: [TechTalk] latest build version of Jaws and Word eighteen

 

I am plagued  by  the feature where jaws prints “misspelled” when I actually get the word wrong or it doesn’t recognize the word which is correct.  Can I  disable this “feature?

Thanks,

Jeff


Re: Spectrum Cable box with DVR and Narration?

Don Risavy, Jr. <djrisavyjr@...>
 

Thanks too for this info as fixing to have mine installed today and will see if it’s that bad as my area just got them a month ago. So may be the bugs aren’t as bad as will come back and report on what thought after both my boxes are installed since have two tv’s in two separate rooms.

But, thanks for the info on the remote as going to save this in case get a tech that either don’t have a clue or doesn’t want to take the time to explain it which going to record everything when gets to the remote so have it for my reference plus save this post too.

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Merv Keck
Sent: September 14, 2019 11:14 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Thank you this information is exactly what I need. Smile! I am blind. I used to be a TV junkie and owned over a thousand DVD movies until I lost my sight. Now I never watch TV. But my wife still loves TV and keeps trying to get me back into it. She has been blind since birth. Me for many years now.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of heather albright
Sent: Saturday, September 14, 2019 2:15 AM
To: main@TechTalk.groups.io; TechTalk@groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Yes, I have this box. It does not work very well and it skips a hole lot making what your watching choppy when it keeps freezing. Also the guide is always down. But when it works, it is  some what accessible! Here is the model number:spectrum :201-h Here is the accessability line: (844) 762-1301. So if you have the remote because the idiots cant tell you because they are idiots! So I am going to assume you are blind like myself. So I will tactically describe the remote they should be giving you! There is no braille guide and the idiots will keep telling you to look for the green or the red button because you know blind people are able to see the green or red button!

So hold the remote in your hand, I am right handed. The top of the remote has a smooth surface that you point at the tv.  Now feel down towards your body and you will feel 3 buttons, two are the same size and one small button. The right button is wher you can turn on the tv after it is connected. I do not use the other buttons, no one ever gave me a guide! So below the this row on the left hand side is a rocker switch and the first on is the volume up and next is mute and next is volume down. To the very right is channel up, flash between 2 channels and channel down.  Now we come to a cross section with buttons around it.  At the bottom  there are two square buttons. The one on the left is the important button if you want to turn on the accessibility features. So hit the square button and on the number row hit 3 and that will turn on the accessable guide. Now if you want audio description hit the same square button and the number 2 and that will turn on DVS. If you want close captioning you hit the square and the number 1. It does not work for deaf blind with the braille displays. Now if you turn on DVS it will stay on till you turn it off.  The other square allows one to start recording on that channel. So go back to the cross and The top has two round buttons, do not know which idiot decided this layout but, the first round button takes you in to the guide with is self explanatory and you can make all the changes, with is not much, set your recordings see what is on tv for at least 2 weeks.  The other round button, gives you more info about the shows and and it will give you more info if you press it again. The top of the cross deals with the box it is a pause button and the left and right are rewind and fastforward the big circle in the middle is the okay  and the bottom is away to show the mini guide which I never use. The bottom circle is a skip back 10 seconds. The other is to exit out of the minues. The fat button between the squares is how you access the recordings instead of having to go threw the guide. The right  square starts recording! Oh I almost forgot sorry, there are 3 small buttons between the volume and channel,  the first allows you to directly search for networks and the one below gets you in to the guide and the one below is another pause button.  I want to point out this box is not fully accessible if you want to access say Netflix, it will not talk and the Netflix app will not talk if you are watching it threw the box. Sometimes it will not announce codes that pop on the screen too.  This remote also drains ones batteries so be prepared to have extras on hand. Also feel like you are going back to the 80s woe. It is super slow and the voice is lacking and you cant do things quickly sheesh. It will just make her confused and she ends talking over herself shesh. Lets just say, if you using the talking guide, it is real slow but, if you turn the guide off it is faster, not by much. They did the bare basic and I do not think they care it was made only because the FCC past a law and spectrum hired idiots to make the box and did not have a blind person test it before they semt this out. I would have given it a grade letter d  and sometimes f-. Oh if your blind, you cant have talking caller id on screen; you would have to switch the non accessible box. Oh if you wanted whole house support, you cant have the accessible boxes. Also if you want to use any other apps, they do not talk even if they talk on other platforms! Cheers Heather

 

 

 

"Blindness is a characteristic, not a handicap!" Dr. Kenneth Jernigan
e-mail:
kd5cbl@...
sites:
National Federation of The Blind:
www.nfb.org
An Accessible Online Library:
www.bookshare.org

 

From: Merv Keck
Sent: Friday, September 13, 2019 10:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 

 


Re: latest build version of Jaws and Word eighteen

Steven Johnson
 

Hi Jeff.  I turned mine off by doing insert-6 while in Word, that is the number 6 just beneath the function keys, to get to Settings Center.  Then, type the word spell in the search box.  Now, down arrow to the option “Detect spelling while navigating,” and hit the spacebar until JAWS says “off.”  Then, tab to “apply” hit spacebar, then tab to “okay” and hit spacebar.  That did the trick for me.

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Jeffrey Schwartz
Sent: Saturday, September 14, 2019 5:12 AM
To: main@TechTalk.groups.io
Subject: [TechTalk] latest build version of Jaws and Word eighteen

 

I am plagued  by  the feature where jaws prints “misspelled” when I actually get the word wrong or it doesn’t recognize the word which is correct.  Can I  disable this “feature?

Thanks,

Jeff


Re: Spectrum Cable box with DVR and Narration?

Merv Keck <blind5sparrow@...>
 

Thank you this information is exactly what I need. Smile! I am blind. I used to be a TV junkie and owned over a thousand DVD movies until I lost my sight. Now I never watch TV. But my wife still loves TV and keeps trying to get me back into it. She has been blind since birth. Me for many years now.

Merv

 

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of heather albright
Sent: Saturday, September 14, 2019 2:15 AM
To: main@TechTalk.groups.io; TechTalk@groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Yes, I have this box. It does not work very well and it skips a hole lot making what your watching choppy when it keeps freezing. Also the guide is always down. But when it works, it is  some what accessible! Here is the model number:spectrum :201-h Here is the accessability line: (844) 762-1301. So if you have the remote because the idiots cant tell you because they are idiots! So I am going to assume you are blind like myself. So I will tactically describe the remote they should be giving you! There is no braille guide and the idiots will keep telling you to look for the green or the red button because you know blind people are able to see the green or red button!

So hold the remote in your hand, I am right handed. The top of the remote has a smooth surface that you point at the tv.  Now feel down towards your body and you will feel 3 buttons, two are the same size and one small button. The right button is wher you can turn on the tv after it is connected. I do not use the other buttons, no one ever gave me a guide! So below the this row on the left hand side is a rocker switch and the first on is the volume up and next is mute and next is volume down. To the very right is channel up, flash between 2 channels and channel down.  Now we come to a cross section with buttons around it.  At the bottom  there are two square buttons. The one on the left is the important button if you want to turn on the accessibility features. So hit the square button and on the number row hit 3 and that will turn on the accessable guide. Now if you want audio description hit the same square button and the number 2 and that will turn on DVS. If you want close captioning you hit the square and the number 1. It does not work for deaf blind with the braille displays. Now if you turn on DVS it will stay on till you turn it off.  The other square allows one to start recording on that channel. So go back to the cross and The top has two round buttons, do not know which idiot decided this layout but, the first round button takes you in to the guide with is self explanatory and you can make all the changes, with is not much, set your recordings see what is on tv for at least 2 weeks.  The other round button, gives you more info about the shows and and it will give you more info if you press it again. The top of the cross deals with the box it is a pause button and the left and right are rewind and fastforward the big circle in the middle is the okay  and the bottom is away to show the mini guide which I never use. The bottom circle is a skip back 10 seconds. The other is to exit out of the minues. The fat button between the squares is how you access the recordings instead of having to go threw the guide. The right  square starts recording! Oh I almost forgot sorry, there are 3 small buttons between the volume and channel,  the first allows you to directly search for networks and the one below gets you in to the guide and the one below is another pause button.  I want to point out this box is not fully accessible if you want to access say Netflix, it will not talk and the Netflix app will not talk if you are watching it threw the box. Sometimes it will not announce codes that pop on the screen too.  This remote also drains ones batteries so be prepared to have extras on hand. Also feel like you are going back to the 80s woe. It is super slow and the voice is lacking and you cant do things quickly sheesh. It will just make her confused and she ends talking over herself shesh. Lets just say, if you using the talking guide, it is real slow but, if you turn the guide off it is faster, not by much. They did the bare basic and I do not think they care it was made only because the FCC past a law and spectrum hired idiots to make the box and did not have a blind person test it before they semt this out. I would have given it a grade letter d  and sometimes f-. Oh if your blind, you cant have talking caller id on screen; you would have to switch the non accessible box. Oh if you wanted whole house support, you cant have the accessible boxes. Also if you want to use any other apps, they do not talk even if they talk on other platforms! Cheers Heather

 

 

 

"Blindness is a characteristic, not a handicap!" Dr. Kenneth Jernigan
e-mail:
kd5cbl@...
sites:
National Federation of The Blind:
www.nfb.org
An Accessible Online Library:
www.bookshare.org

 

From: Merv Keck
Sent: Friday, September 13, 2019 10:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 

 


Re: Spectrum Cable box with DVR and Narration?

Merv Keck <blind5sparrow@...>
 

They don’t have a clue here in Florida. The fourth guy just came and has no idea what a talking cable box is. He is outside now talking to his dispatcher.

 

From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Terry Olandese
Sent: Saturday, September 14, 2019 12:56 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Well, not sure of the number on the box, but they do have an accessibility department that you can talk to. They should know which box that you’ll need.

 

 

From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of Merv Keck
Sent: Friday, September 13, 2019 11:29 PM
To: TechTalk@groups.io
Subject: [TechTalk] Spectrum Cable box with DVR and Narration?

 

Does any spectrum customer out there know the model number of the world box with narration that has the DVR feature? I am not sure which list to ask on. There used to be a thread or several on the Access Media Team group about spectrum but I noticed they are all locked so I thought I should not begin one over there in case they did not want that company discussed.

On Thursday I spent 45 minutes speaking with a number of spectrum customer service reps setting up an appointment for someone to come out and swap out a regular old Cable box for a new box with narration. They also turned on DVR on my account and assured me that the new World box with Narration had DVR functionality as well as the ability to hear audio described TV when available.

The first appointment was 8 yesterday morning. The tech never showed up. The second appointment was 2 yesterday afternoon. the tech showed up with a non-accessible box. The third appointment was today at 9 in the morning. The tech brought a model 110 and installed it which took about 90 minutes because he had no clue how to connect it, pair the remote to my 60 inch HDTV with a simple HDMI input which does not talk, etc.

After he left I spent over two hours trying to get the DVR and the audio description to work only to find out the 110 was the wrong box. I need a later model. So someone else is coming tomorrow around 11 in the morning.

So I was wondering if anyone knew the model number I should verify when the tech comes to make sure it has a DVR before he leaves.

In the last 48 hours I’ve literally spoken to 11 clueless, apathetic spectrum individual from low level customer service to alleged escalation techs and dispatchers. I’m convinced spectrum is Latin for something really nasty. Laughs!

Merv

 


Re: Link for commentary screen reader for Android APK file

Josh Kennedy
 

sorry there are no keyboard shortcuts at all for commentary. 

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