On Jun 5, 2020, at 8:33 AM, Loy <loyrg2845@gmail.com> wrote:

Just wondering if there is a problem with some of the io email lists. Last night I was receiving duplicate messages and this morning only two message from any of the groups I am subscribed too.

Hi,

I was looking at the info about Orbit Reader 20 Plus, and noticed that you
can upgrade from the Orbit 20. How does that work? Can you use the same
device and download the upgrade?

Thanks,


Is it hard to communicate, even with hearing aids? Visit
www.CochlearAmericas.com

Hi,

I was looking at the info about Orbit Reader 20 Plus, and noticed that you
can upgrade from the Orbit 20. How does that work? Can you use the same
device and download the upgrade?

Thanks,


Is it hard to communicate, even with hearing aids? Visit
www.CochlearAmericas.com

It isn't clear to me what the problem is. You said yesterday you just found out you have two sound cardds. Is one of them an external USB sound card or are they both internal sound cards?

You can tell JAWS which soundcard to use if you have two. Do the audio problems just affect JAWS or everything?

Since I don't know how things are set up on your computer in terms of which soundcard plays which audio, you may solve the problem most easily by purchasing an inexpensive external sound card, connecting it, and seeing if all audio comes from that card. If it does, that should solve the problem.

Gene
-----Original Message-----
From: heather albright
Sent: Thursday, June 04, 2020 11:45 PM
To: main@TechTalk.groups.io
Subject: [TechTalk] fixing sound issues



I cant figure out my sound problem. It keeps fading in and out. So I am thinking about resetting this PC! I have never attempted this before . Does this also take my jaws off my pc? I saw the check box to keep my files. And the other check box removes everything! I read it is a drastic move but, sound is driving me crazy jaws sounds like it has a hang over woe! all my screen readers are having the same sound issues and I still cant tell which sound driver has the issue audio windows utility or IDT High Definition Audio! I followed the youtube to update the drivers and it still is not working. Thanks Heather





From: Pamela Dominguez
Sent: Thursday, June 4, 2020 10:07 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] having sound issues





Oh, I hate when they don't tell you what they did. It's like they're afraid

that then, you will be able to do it yourself and won't call back. Not

fair! Unless the guy's english was so bad he didn't know how to tell you.

But that's still not fair. Pam.



-----Original Message-----

From: heather albright

Sent: Thursday, June 04, 2020 4:25 PM

To: main@TechTalk.groups.io

Subject: Re: [TechTalk] having sound issues



I have an hp desktop. So I called MS support and they had to fix my drivers

that would not update, i guess. I asked the guy to tell me what he did and I

guess he did not get it. So they fixed it but, I do not know what they did

even though I asked him how they resolved my issues!It seems I have 2 sound

cards according to him which I did not know I did have. So I still do not

know which one jaws is using, they did not tell me! I did not get a report

of what they did after the call so if it happens again, I still do not know

how to fix it on my own! I ran the trouble shooter and it kept telling

everything was worker right but, when he did it, it said it had problems. So

wondering what he did to fix them for next time woe! Heather

----- Original Message -----

From: "wendy Sheld-Walker" <wenincal@gmail.com>

To: <main@techtalk.groups.io>

Sent: Thursday, June 4, 2020 2:33 PM

Subject: Re: [TechTalk] having sound issues

This has happened to my partner after every major Windows update. She

has a Dell Lattitude and is using JAWS. Dell had her disable the Real

Tech audio drivers so the computer would use the computer speakers.

This does fix the issue but like I said, every major update

re-installs the Real Tech drivers again and this process starts all

over again. Hope this helps.

Wendy Walker

On 6/4/20, heather albright <kd5cbl@gmail.com> wrote:

Hello, after the windows update, my sound is crappy, it gets really loud

and

than goes really low. It saids my drivers are up to date . So how do I

fix

this issue, it is quite annoying I am using jaws or NVDA they both have

the

same issue, loud and low. Thanks Heather

--

This email has been checked for viruses by AVG.

https://www.avg.com

Hi,

I was looking at the info about Orbit Reader 20 Plus, and noticed that you
can upgrade from the Orbit 20. How does that work? Can you use the same
device and download the upgrade?

Thanks,


Is it hard to communicate, even with hearing aids? Visit
www.CochlearAmericas.com

Hi,

I was looking at the info about Orbit Reader 20 Plus, and noticed that you can upgrade from the Orbit 20. How does that work? Can you use the same device and download the upgrade?

Thanks,


Is it hard to communicate, even with hearing aids? Visit
www.CochlearAmericas.com

----- Original Message -----

From: Monte Single

To: TechTalk@groups.io

Sent: Thursday, June 04, 2020 4:09 PM

Subject: [TechTalk] my passport drive

Hi List,

 

Tlday I got a 4 tb usb powered  external drive.  It is a Western Digital My Passport.

There are 2 applications  on the drive; 1 is for the mac and the other for windows.

Do I need to run the windows application if I want to use this device with my pc?

Thanks,

Monte

 

P s;  I purchased it from

 

www.amazon.ca

for 150 bucks Canadian, including taxes.

Hello. Teams is definitely accessible but it has its share of accessibility quirks. Sometimes, it appears to randomly become unresponsive to screen readers. The solution to this problem is to either restart Teams or to change the size of the window, such as restoring or maximizing with Windows-down arrow or Windows-up arrow, respectively. I believe that Microsoft is aware of these issues and, for me, this never happens anymore.

At times navigating with tab and shift-tab produces inconsistent results. When moving backward with shift-tab you will sometimes find that many items in the tab order are skipped and they are found when using tab to move forward. One thing that I really like about Teams is that navigating chats and messages in a public channel can be done either with up/down arrow keys or by enabling the virtual cursor, where dates and messages are nicely categorized by headings.

I run a discussion group for users of Teams who need accessibility and you're more than welcome to subscribe. To do so, send a message to

teams-access+subscribe@groups.io


I would respectfully ask that people not write to me privately with support questions regarding Teams as I don't have enough time to provide individual support. Instead, please post them on a relevant list, either this one if doing so is permitted or the Teams-access list. This way others can answer the question and you'll also receive help much faster.



David Goldfield,
Blindness Assistive Technology Specialist
JAWS Certified, 2019

WWW.DavidGoldfield.org

On 6/4/2020 10:14 PM, Greg Daniel wrote:

Hi everyone,

While I have had a fair amount of experience using Zoom, I am a total newbie when it comes to Microsoft Teams.  I am using Windows 10 with JAWS 2019, and am wondering if Teams is accessible and, if so, are instructions for using Teams available for newbies like me.

Thanks in advance for any assistance.

Greg Daniel

Columbus, Ohio

Hi everyone,

While I have had a fair amount of experience using Zoom, I am a total newbie when it comes to Microsoft Teams.  I am using Windows 10 with JAWS 2019, and am wondering if Teams is accessible and, if so, are instructions for using Teams available for newbies like me.

Thanks in advance for any assistance.

Greg Daniel

Columbus, Ohio

 

Hello Adrien,

When I contacted the Avast! Customer support three days ago, I logged into my Avast! account and made use of the chat facility to get what I wanted. Their response was pretty fast. Perhaps it may do well for you to give it a try. Ask them if they can furnish you with an email address to a live customer support rep.

Kind regards,

Tim.

 

 

Hi Tim

 

This is what I sent to another list. I don't know if anyone else on here has had similar problems but I am finding it increasingly difficult to contact support representatives at some larger companies. For example a few months ago I purchased the latest nero, trying to get a refund was a nightmare. On the 2 checkout website it tells you how to apply for your refund but the actual portal is not accessible, way back you used to be able to log-in and apply for a support ticket but not now. I had a similar experience this week after I purchased avast secure line vpn, I could log-in and get to my account and subscription portal but the rest had to be done by mum, it doesn't matter which browser I used firefox or chrome, the problems were the same and none of the screen readers could help. We used to be able to get e-mail addresses for support but not any more, you can't even find them on google, a lot of these companies use the same sellers i.e. clever bridge and  digital river among others , not all companies allow you to try before you buy, from now on, unless I can try something before I pay for it, I won’t be buying it in case it doesn’t work with a screen reader and I have to get a refund, they really aren’t making it easy for us now, a lot of the software interfaces are getting harder to use.   

 

 

 

 

Hi Adrien,

If you go to support.avast.com, they should be able to help you with your issue. That was what I did when I needed to retrieve an activation key that just wasn’t in my subscription list. Or you may go directly to www.avast.com › contacts.

Kind regards,

Tim.

 

 

 

Hi

 

Is it my imagination or is it getting more and more difficult to buy software and then try and get support from companies like avast and nero. There support pages are getting harder to find your way around. I got avast secure line vpn and want to get a refund for the soft ware easier said than done. Does anyone know of an email address that still work

 

This has happened to my partner after every major Windows update. She

has a Dell Lattitude and is using JAWS. Dell had her disable the Real

Tech audio drivers so the computer would use the computer speakers.

This does fix the issue but like I said, every major update

re-installs the Real Tech drivers again and this process starts all

over again. Hope this helps.

Wendy Walker

On 6/4/20, heather albright <kd5cbl@gmail.com> wrote:

Hello, after the windows update, my sound is crappy, it gets really loud

and

than goes really low. It saids my drivers are up to date . So how do I

fix

this issue, it is quite annoying I am using jaws or NVDA they both have

the

same issue, loud and low. Thanks Heather

 

Hi Tim

 

This is what I sent to another list. I don't know if anyone else on here has had similar problems but I am finding it increasingly difficult to contact support representatives at some larger companies. For example a few months ago I purchased the latest nero, trying to get a refund was a nightmare. On the 2 checkout website it tells you how to apply for your refund but the actual portal is not accessible, way back you used to be able to log-in and apply for a support ticket but not now. I had a similar experience this week after I purchased avast secure line vpn, I could log-in and get to my account and subscription portal but the rest had to be done by mum, it doesn't matter which browser I used firefox or chrome, the problems were the same and none of the screen readers could help. We used to be able to get e-mail addresses for support but not any more, you can't even find them on google, a lot of these companies use the same sellers i.e. clever bridge and  digital river among others , not all companies allow you to try before you buy, from now on, unless I can try something before I pay for it, I won’t be buying it in case it doesn’t work with a screen reader and I have to get a refund, they really aren’t making it easy for us now, a lot of the software interfaces are getting harder to use.   

 

 

 

 

Hi Adrien,

If you go to support.avast.com, they should be able to help you with your issue. That was what I did when I needed to retrieve an activation key that just wasn’t in my subscription list. Or you may go directly to www.avast.com › contacts.

Kind regards,

Tim.

 

 

 

Hi

 

Is it my imagination or is it getting more and more difficult to buy software and then try and get support from companies like avast and nero. There support pages are getting harder to find your way around. I got avast secure line vpn and want to get a refund for the soft ware easier said than done. Does anyone know of an email address that still work

 

 

Oh, I hate when they don't tell you what they did.  It's like they're afraid

that then, you will be able to do it yourself and won't call back.  Not

fair!  Unless the guy's english was so bad he didn't know how to tell you.

But that's still not fair.  Pam.

 

-----Original Message-----

From: heather albright

Sent: Thursday, June 04, 2020 4:25 PM

To: main@TechTalk.groups.io

Subject: Re: [TechTalk] having sound issues

 

I have an hp desktop. So I called MS support and they had to fix my drivers

that would not update, i guess. I asked the guy to tell me what he did and I

guess he did not get it. So they fixed it but, I do not know what they did

even though I asked him how they resolved my issues!It seems I have 2 sound

cards according to him which I did not know I did have. So I still do not

know which one jaws is using, they did not tell me! I did not get a report

of what they did after the call so if it happens again, I still do not know

how to fix it on my own! I ran the trouble shooter and it kept telling

everything was worker right but, when he did it, it said it had problems. So

wondering what he did to fix them for next time woe!  Heather

----- Original Message -----

From: "wendy Sheld-Walker" <wenincal@...>

To: <main@techtalk.groups.io>

Sent: Thursday, June 4, 2020 2:33 PM

Subject: Re: [TechTalk] having sound issues

 

 

> This has happened to my partner after every major Windows update. She

> has a Dell Lattitude and is using JAWS. Dell had her disable the Real

> Tech audio drivers so the computer would use the computer speakers.

> This does fix the issue but like I said, every major update

> re-installs the Real Tech drivers again and this process starts all

> over again. Hope this helps.

> 

> Wendy Walker

> 

> 

> On 6/4/20, heather albright <kd5cbl@...> wrote:

>> Hello, after the windows update, my sound is crappy, it gets really loud

>> and

>> than goes really low. It saids my drivers are up to date . So how do I

>> fix

>> this issue, it is quite annoying I am using jaws or NVDA they both have

>> the

>> same issue, loud and low. Thanks Heather

>> 

>> 

>> 

>> 

>> 

> 

> 

> 

 

 

 

 

 

--

This email has been checked for viruses by AVG.

https://www.avg.com

 

 

 

 

 

Hi Adrien,

If you go to support.avast.com, they should be able to help you with your issue. That was what I did when I needed to retrieve an activation key that just wasn’t in my subscription list. Or you may go directly to www.avast.com › contacts.

Kind regards,

Tim.

 

 

 

Hi

 

Is it my imagination or is it getting more and more difficult to buy software and then try and get support from companies like avast and nero. There support pages are getting harder to find your way around. I got avast secure line vpn and want to get a refund for the soft ware easier said than done. Does anyone know of an email address that still work

 

Hello group. Has anyone had any experience with using an accessible
audio editor that will allow you to change the pitch of a track? I'm
using Windows10 or I can possibly use a mac if necessary. Thanks for
your help.
Melissa

Hi Chris,

No Humanware Companiln required.
I just use the standard windows keystrokes to select drives,folders, and files.
Then I use the f2 key to rename the selected file.

-----Original Message-----
From: main@TechTalk.groups.io [mailto:main@TechTalk.groups.io] On Behalf Of chris judge
Sent: June-04-20 11:39 AM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] titling notes recorded on Victor reader

I believe you need to use the humanware companion to do that.

-----Original Message-----
From: main@TechTalk.groups.io <main@TechTalk.groups.io> On Behalf Of Troy Burnham
Sent: June 4, 2020 1:18 PM
To: main@TechTalk.groups.io
Subject: [TechTalk] titling notes recorded on Victor reader

Hi all,

Does anybody know how to give titles to notes I record on my Victor reader stream? I think I read that this can be done but I'm not sure how.

Thanks.

Troy