Madison, Yes that's right, Can't even get in to the options, or not even close to it. I just can't figure this one out. I am currently using JAWS 2020 on Windows 7. I will have to put JAWS 2020 on

Hi Janet, So you can't even get into the options menu?

Loy, This doesn't seem to happen when I type JAWS 2021 in the search field. When I type JAWS 2021, I just hear JAWS, and that might be because I have JAWS versions 16 through 2021, not for sure. I

Hi Madison, Ok, I just downloaded the latest JAWS 2021, and the download went fine, and I got the message saying JAWS download has completed. Now, I can't seem to find any way to set JAWS up though,

Hi Janet, when you type JAWS 2021 and you hear JAWS 2021 app just use the context key an then arrow down to

Madison, Wow, you're kidding, you didn't get that repair message? Ok now, that I think of it, I'm going to download JAWS 2021 right now, and see if I get the repair message on my Windows 7 machine!

Madison, Oh yes this is frustrating all right! Smile! I don't think Windows 10 is too much different either, but I'm just going by from what I've seen so far, and that is only since last Saturday.

You can try the previous version. Gene

Gene, Thank you for this, as this is something to think about. I have 15 days to return this Laptop to Best Buy, and the countdown of the 15 days started when I picked it up this last Saturday.

Madison, Yes please if you could send me the number if you have it on hand, as I would have to search for it, as I haven't called them in quite some time. I'm not a real phone person either, but I

Rob, I think you're right probably when I downloaded the updates, but I'm going to find some way to delete that! LOL! Either that, or Bing hijacked Google. Janet

Sounds like you got the bing toolbar. Bet something you installed also sneaked that in for you.

Hi Loy, Thank you also. So when I type JAWS 2021 in the search field, and press applications key, arrow down, once again I still get Bing, and I continue to arrow down, and I do see the uninstall

Bing isn't a browser, it’s a search engine. I don't know enough about Windows 10 to know why you see it as a program. I suspect it is a Windows 10 app that is used by something, maybe the voice

Do you need the number? I've been talking with them via email, but that's because I hate talking on the phone.

It may be that Freedom Scientific may be able to solve the problem. I'm beginning to think that there is either something wrong with or something nonstandard about the Windows installation, though

HI, Yes, that is exactly what I plan on doing. I just thought I would ask here on the list first, as when calling Tech support, one could be on the phone for quite a while, but I'm thinking I really

Hi Janet, I get it, I was just asking that's all. I'll be honest, I really don't find Windows 10 to be much different from Windows 7. I do understand your frustrations though, and wish I could be of

Gene, I have Bing, Edge, IE, on my Windows Ten, I don't need all those browsers, but I can't delete them anyway, so they will just have to stay there. I also have Brave as my default browser, and

There are Jaws specific email lists, would you like the info for any of them? If not then I hope that Freedom Scientific can help you, they're helping me with an issue now, though yours is way more