Hi, Reset keeps your files, but redownloads and reinstalls Windows.Go to settings/update and security/troubleshoot to get started. Refresh does this too, but also wipes all partitions and deletes ever

There are apps like crystal disk info to see if the harddrive is failing by reading smart data.

Welll, I am aware of that. I have walked family and friends through complex configuration and computer tasks and had them solve the problems. None of them knew much about tech.

I think I might. If he has a very old version of jaws, or the old jaws video driver, that could be.

But seriously, mechanical keyboards allow for extremely high key refresh rates and have amazing key travel.

Yes it is, and you are up to date until 21h1 comes out.

But most do, and even good ones are no match to the ergonomics of a desktop keyboard.

Hi, I would proceed as follows. Determine CPU version, if greater than second gen Intel, secure boot is a thing. Go to msinfo32 to see if it is off or on. Next, make a bootable flash drive of windows

Hi, First download and install those two updates. After a reboot, run a check for updates, if nothing shows up, its possible that the branch was set to CBB instead of CB, CBB is for business. Click on

Hi, he won't be stuck with a new pc. I fully accessibly did a clean install on a computer with no OS, this is possible when secure boot is off. The pc will boot from USB instead of the HDD if HDD has

The agent might have also been someone who knew nothing about about more complex issues. They should have refered to higher level support though.

Let me clerify as well. Previously Microsoft set windows to autodownload and autoinstall updates. Because of the disaster the 1809 update turned out to be, they quickly abandoned this behavior, though

Well, the windows update troubleshooter fixes most problems. Dism and sfc will repair any file corruptions. But the factory reset or cloud reset is very accessible and he isn't dependant on anyone for

If MS support tried to do everything he could do a factory reset instead of a for a clean install. A factory reset still keeps files and is accessible to do.

Microsoft has stopped autoinstalling windows updates.A bad policy in my opinion. You can go into windows update to download the new update.

That is incorrect. The way in windows update as well as the upgrade assistant always work and are nondistructive.

such problems are easy to solve, troubleshooters or the upgrade assistant etc. Microsoft support is also free.

Thıs ıs the thıng though Gene. The pcs that support 1909 also support 2009. Upgrade is simple as going to windows update or running upgrade assistant, both of which are nondistructive.

regardless though, 7 is out of support. You can also use a mechanical keyboard as an external, which will be about 150-200 or so. Laptop keyboards, even good ones are awful.

actually, you should be getting notifications pretty regularly to upgrade since it is out of support.