Gene: I did as Ron suggested and said volume up and it seems to be fine. I have tried playing music on there and there is no problem. Maybe the muffled sound was because it was so low and we couldn't

Ron: Thank you so much. I greatly appreciate your help. Alexa is working again and she is back to full volume. I tried when this happened to tell her to turn up the volume and she wouldn't and then As

Ashley: I'm going to have my niece help me with this when she comes on Wednesday. I will let you know how it goes. If that doesn't work, we are going to unplug the echo from the wall and try and reset

Ashley: Thanks for the suggestion but it didn't work. I said Alexa, volume five and nothing happens. After that, I ask her a question and she still sounds muffled. Shelly

Hi Group: I have been using the echo dot for almost 4 years and have never had any problems. Since yesterday, I have noticed that Alexa sounds lower than usual and a bit staticky at times. I didn't do

Mike: This has been going on for at least 8 months or more. When I connected my phone to my mom's car, whenever I would get in the car, my phone stops talking to me. Voice over is gone and I can't do

Heather: I haven't used Facebook on the computer in a long time so I have no idea what they have done. It used to be very easy. You should be able to go to what's on your mind and enter there and type

I use the same and I also have the app on my phone. I used to use m.facebook.com but it doesn't work with Google Chrome. Shelly

Hi Group: I found that with next door, it was very difficult for me using the app. I get a daily digest on the computer that comes in my email and I can enter on the link and hit H for heading and the

Keith: Sorry if I'm coming in to late but just wanted to let you know that if you delete an account with Facebook, it never really gets totally deleted. If you have anyone around you who is sighted, y

Ann: What are these glasses from Envision for and what do they do? Shelly

Mitch: Thanks for letting me know. Ira is the only thing I thought of when she was telling me about this. Shelly

Hi Group: I heard about this device that can help people with disabilities go out on walks by themselves. Supposedly, you wear this thing around your neck and it's a camera and you can push a button a

Janet: Did you buy the license? You can get a license subscription for 2 years and the updates would come automatically to your computer. That's how I do it and then I don't have to go to the website.

Janet: Sorry to hear that you are having some issues. Unfortunately, I am unable to help you because I didn't download my update from the site. I went to help in the Jaws program and arrowed down to t

Thank you so much. That's exactly what I did. My niece was here and I asked her to see if she could figure it out and she told me what to do when she took a look at it. Everything seems to be updated.

Hi Group: My computer kept telling me that there was Jaws updates but didn't have time so I said no a few times and now it's not asking me anymore. I went to Jaws and went to help and then about like

The problem has been solved and I learned something out of it. I now know that when I delete an older version of Jaws that I have to reset a few things and I can do that. I'm very glad for this list b

Hi Brian: Thank you for letting me know that the settings automatically delete when you take off old versions of Jaws. I will definitely remember that next time. This is the first time it has happened

Ron: I don't think I run any of my programs from the system tray. I can hit the shortcut keys I have for them. Thank you for explaining that to me. Shelly