Comcast web-based email access


Holly
 

Hello:

I am using Windows live mail and have a Comcast email account. Recently, I was not receiving my Newsline newspapers, so checked with them and they had been sent out.

So, I thought I would go to the comcast page and check the spam folder to see if they had been sent there. I have never tried to navigate the Comcast web page before and I can't seem to get anywhere further than clicking on the email link. It shows the in box, but can't see the spam folder.

Has anyone got any suggestions as how to navigate this page?

I am using Windows 7 and jaws 2019.

Thanks

Holly


joseph hudson <jhud7789@...>
 

Hi Holly, have you thought of changing your email address with newsline? Meaning having them send you email to a different address? That way you don't have to mess with them inaccessible website?

On Mar 13, 2019, at 11:35 AM, Holly <feyk7@comcast.net> wrote:

Hello:

I am using Windows live mail and have a Comcast email account. Recently, I was not receiving my Newsline newspapers, so checked with them and they had been sent out.

So, I thought I would go to the comcast page and check the spam folder to see if they had been sent there. I have never tried to navigate the Comcast web page before and I can't seem to get anywhere further than clicking on the email link. It shows the in box, but can't see the spam folder.

Has anyone got any suggestions as how to navigate this page?

I am using Windows 7 and jaws 2019.

Thanks

Holly



Holly
 

Hi Joseph:

Usually, all the Comcast emails go directly into Windows Live Mail. I have never had this problem before.

I got my sighted computer tech, who has remote access to my computer, go in and look at the Comcast email page. He was able to open the spam folder and saw all the Newsline emails there. He put the newsline email address in the Comcast address book, so now I am getting them again.

I was just wondering if I wanted to check the Comcast spam folder once in awhile, just to make sure nothing is in there that I want.

I would like to be able to do this independently, if possible.

Holly


joseph hudson <jhud7789@...>
 

Hi Holly, the only thing I can think of, is checking a check box that is on the web. To keep the mail from going into the junk folder. I don't have to go online and see what it's called. But I think it is send all junk mail to the inbox deli have to check the junk folder. And I'm not even sure Comcast has such a setting. I will definitely ask your computer tech. If you can check for you.

On Mar 13, 2019, at 4:02 PM, Holly <feyk7@comcast.net> wrote:

Hi Joseph:

Usually, all the Comcast emails go directly into Windows Live Mail. I have never had this problem before.

I got my sighted computer tech, who has remote access to my computer, go in and look at the Comcast email page. He was able to open the spam folder and saw all the Newsline emails there. He put the newsline email address in the Comcast address book, so now I am getting them again.

I was just wondering if I wanted to check the Comcast spam folder once in awhile, just to make sure nothing is in there that I want.

I would like to be able to do this independently, if possible.

Holly



Holly
 

Joseph:

I have been using Newsline publications for several years, without any problem. Don't know why this happened, but hopefully, it won't happen again.

My computer tech said he would be glad to look at it anytime I think there may be a problem.

I get plenty of junk mail that is sent through, which I wish would go into the spam folder, but never does. Hahahaha.

Holly


David Goldfield <david.goldfield@...>
 

Hi, Holly.

Since you're using Windows Live Mail to receive email from your Comcast.net account you should be able to access any of your email folders from within WLM, including your junk folder. In other words, if an email message did get stuck in your junk mail folder then you don't actually need to log into your Comcast.net account in order to access it. From within WLM you should be able to open any email folder, including Junk, to locate the message.



David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com

On 3/13/2019 5:21 PM, Holly wrote:
Joseph:

I have been using Newsline publications for several years, without any problem.  Don't know why this happened, but hopefully, it won't happen again.

My computer tech said he would be glad to look at it anytime I think there may be a problem.

I get plenty of junk mail that is sent through, which I wish would go into the spam folder, but never does.  Hahahaha.

Holly




Gene
 

Not if  a POP3 account is being used, however, and that's what it sounds like.
 
Gene

----- Original Message -----
Sent: Thursday, March 14, 2019 6:40 AM
Subject: Re: [TechTalk] Comcast web-based email access

Hi, Holly.

Since you're using Windows Live Mail to receive email from your Comcast.net account you should be able to access any of your email folders from within WLM, including your junk folder. In other words, if an email message did get stuck in your junk mail folder then you don't actually need to log into your Comcast.net account in order to access it. From within WLM you should be able to open any email folder, including Junk, to locate the message.



David Goldfield, Assistive Technology Specialist WWW.David-Goldfield.Com
On 3/13/2019 5:21 PM, Holly wrote:
Joseph:

I have been using Newsline publications for several years, without any problem.  Don't know why this happened, but hopefully, it won't happen again.

My computer tech said he would be glad to look at it anytime I think there may be a problem.

I get plenty of junk mail that is sent through, which I wish would go into the spam folder, but never does.  Hahahaha.

Holly




Holly
 

Hi David:
 
The WLM junk folder is not receiving the lost emails.  They are going to the Comcast spam folder and not being sent on to WLM,
 
Holly


Pamela Dominguez
 

That’s what is happening to me, now that I have gmail.  I don’t know if there is anything to do about that.  Pam.
 

From: Holly
Sent: Thursday, March 14, 2019 11:19 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
Hi David:
 
The WLM junk folder is not receiving the lost emails.  They are going to the Comcast spam folder and not being sent on to WLM,
 
Holly


Gene
 

Are you using POP3 or IMAP?  I don't use IMAP but my understanding is that if you do, every folder the provider makes available and every folder you create can all be seen.
 
Gene

----- Original Message -----
Sent: Thursday, March 14, 2019 10:23 AM
Subject: Re: [TechTalk] Comcast web-based email access

That’s what is happening to me, now that I have gmail.  I don’t know if there is anything to do about that.  Pam.
 
From: Holly
Sent: Thursday, March 14, 2019 11:19 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
Hi David:
 
The WLM junk folder is not receiving the lost emails.  They are going to the Comcast spam folder and not being sent on to WLM,
 
Holly


Pamela Dominguez
 

I have always used pop 3, but I don’t know what he set me up as now.  When I had pop 3, I could always see, and get into my folders, so I don’t know what you mean.  I can see both, the windows live mail junk folder, and the gmail spam folder.  It’s just that the supposed spam goes in there instead of the windows live mail one.  That’s always empty.  Also, the deleted items go into the gmail trash folder.  Pam.
 

From: Gene
Sent: Thursday, March 14, 2019 11:26 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
Are you using POP3 or IMAP?  I don't use IMAP but my understanding is that if you do, every folder the provider makes available and every folder you create can all be seen.
 
Gene
----- Original Message -----
Sent: Thursday, March 14, 2019 10:23 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
That’s what is happening to me, now that I have gmail.  I don’t know if there is anything to do about that.  Pam.
 
From: Holly
Sent: Thursday, March 14, 2019 11:19 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
Hi David:
 
The WLM junk folder is not receiving the lost emails.  They are going to the Comcast spam folder and not being sent on to WLM,
 
Holly


Gene
 

If you have POP 3, you won't see the GMail spam folder on your computer. 
 
Gene

----- Original Message -----
Sent: Thursday, March 14, 2019 10:30 AM
Subject: Re: [TechTalk] Comcast web-based email access

I have always used pop 3, but I don’t know what he set me up as now.  When I had pop 3, I could always see, and get into my folders, so I don’t know what you mean.  I can see both, the windows live mail junk folder, and the gmail spam folder.  It’s just that the supposed spam goes in there instead of the windows live mail one.  That’s always empty.  Also, the deleted items go into the gmail trash folder.  Pam.
 
From: Gene
Sent: Thursday, March 14, 2019 11:26 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
Are you using POP3 or IMAP?  I don't use IMAP but my understanding is that if you do, every folder the provider makes available and every folder you create can all be seen.
 
Gene
----- Original Message -----
Sent: Thursday, March 14, 2019 10:23 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
That’s what is happening to me, now that I have gmail.  I don’t know if there is anything to do about that.  Pam.
 
From: Holly
Sent: Thursday, March 14, 2019 11:19 AM
Subject: Re: [TechTalk] Comcast web-based email access
 
Hi David:
 
The WLM junk folder is not receiving the lost emails.  They are going to the Comcast spam folder and not being sent on to WLM,
 
Holly


Holly
 

Gene:
 
I am using POP 3.
 
Holly