Topics

Google Chrome issue?


adam morris
 

Hi all,
I'm working with someone who has a strange issue with Chrome.
If they go to a site to download a file and they try to bring up the context menu to save link as the menu doesn't activate.
I am able to activate the menu on two machines of mine from the same site.
Wondering what setting may have been changed in chrome to make this happen?
TIA.


-- 

Adam Morris
Email, iMessage & FaceTime 
adam@...


Gene
 

I doubt it has anything to do with a setting. There would be no reason to have a setting that causes the menu not to come up.

Did you try the usual generic things? Unload and reload the screen-reader. Sometimes, a screen-reader will cause problems with an action and this easy possible solution is all that is necessary. If that doesn't work, did you reboot? If that doesn't work, have you verified that this inability to bring up the context menu is a general problem and not specific to this site? I suspect it is a general problem.

I won't go on making possible suggestions until I find out if all these things have been done and what the results are.

Gene

-----Original Message-----
From: adam morris
Sent: Tuesday, August 04, 2020 6:00 PM
To: tech talk
Subject: [TechTalk] Google Chrome issue?

Hi all,
I'm working with someone who has a strange issue with Chrome.
If they go to a site to download a file and they try to bring up the context menu to save link as the menu doesn't activate.
I am able to activate the menu on two machines of mine from the same site.
Wondering what setting may have been changed in chrome to make this happen?
TIA.


-- Adam Morris Email, iMessage & FaceTime adam@...


Sam Taylor
 

Hi Adam,

Could their document presentation mode be set to screen layout instead of simple layout in JAWS, or is screen layout on if using NVDA, thus they aren't actually focused on the link?

Alternatively if you can right click on the link, could you email them the direct link by using copy link address?


On 5/08/2020 9:00 am, adam morris wrote:
Hi all,
I'm working with someone who has a strange issue with Chrome.
If they go to a site to download a file and they try to bring up the context menu to save link as the menu doesn't activate.
I am able to activate the menu on two machines of mine from the same site.
Wondering what setting may have been changed in chrome to make this happen?
TIA.


-- 

Adam Morris
Email, iMessage & FaceTime 
adam@...


Gene
 

Even if that were the case, some sort of contexxt menu would open. The context menu, if you aren't on a link, would have nothing to do with working with a link, but there would be one. This needs to be clarified. Does any context menu open or nothing?

Gene

-----Original Message-----
From: Sam Taylor
Sent: Tuesday, August 04, 2020 6:09 PM
To: main@TechTalk.groups.io
Subject: Re: [TechTalk] Google Chrome issue?



Hi Adam,

Could their document presentation mode be set to screen layout instead of simple layout in JAWS, or is screen layout on if using NVDA, thus they aren't actually focused on the link?


Alternatively if you can right click on the link, could you email them the direct link by using copy link address?




On 5/08/2020 9:00 am, adam morris wrote:
Hi all,
I'm working with someone who has a strange issue with Chrome.
If they go to a site to download a file and they try to bring up the context menu to save link as the menu doesn't activate.
I am able to activate the menu on two machines of mine from the same site.
Wondering what setting may have been changed in chrome to make this happen?
TIA.


-- Adam Morris Email, iMessage & FaceTime adam@...


wendy Sheld-Walker
 


I had this issue one time and I had to press F 11 to put it into full screen otherwise the context menu would not come up.

Wendy


On Aug 4, 2020, at 6:00 PM, adam morris <lists@...> wrote:

 Hi all,
I'm working with someone who has a strange issue with Chrome.
If they go to a site to download a file and they try to bring up the context menu to save link as the menu doesn't activate.
I am able to activate the menu on two machines of mine from the same site.
Wondering what setting may have been changed in chrome to make this happen?
TIA.


-- 

Adam Morris
Email, iMessage & FaceTime 
adam@...


Gene
 

You mean to take it out of full screen. When in full screen, no menus come up because the main part of the window covers the entire screen. That may be the solution, pressing f11 to toggle full screen off.

Gene

-----Original Message-----
From: wendy Sheld-Walker
Sent: Tuesday, August 04, 2020 9:45 PM
To: main@techtalk.groups.io
Subject: Re: [TechTalk] Google Chrome issue?



I had this issue one time and I had to press F 11 to put it into full screen otherwise the context menu would not come up.

Wendy


On Aug 4, 2020, at 6:00 PM, adam morris <lists@...> wrote:



 Hi all,
I'm working with someone who has a strange issue with Chrome.
If they go to a site to download a file and they try to bring up the context menu to save link as the menu doesn't activate.
I am able to activate the menu on two machines of mine from the same site.
Wondering what setting may have been changed in chrome to make this happen?
TIA.


-- Adam Morris Email, iMessage & FaceTime adam@...


adam morris
 

Hi all,
For some reason when I used tandem with his machine and tried myself the menu worked normally.
He could get it to work after that.
It is possible that f11 had been pressed between last time I spoke to him and now, will let him know about that.
Thanks all for input.



On 5/08/2020 09:05, Gene wrote:
I doubt it has anything to do with a setting.  There would be no reason to have a setting that causes the menu not to come up.

Did you try the usual generic things?  Unload and reload the screen-reader. Sometimes, a screen-reader will cause problems with an action and this easy possible solution is all that is necessary. If that doesn't work, did you reboot?  If that doesn't work, have you verified that this inability to bring up the context menu is a general problem and not specific to this site?  I suspect it is a general problem.

I won't go on making possible suggestions until I find out if all these things have been done and what the results are.

Gene
-----Original Message----- From: adam morris
Sent: Tuesday, August 04, 2020 6:00 PM
To: tech talk
Subject: [TechTalk] Google Chrome issue?

Hi all,
I'm working with someone who has a strange issue with Chrome.
If they go to a site to download a file and they try to bring up the context menu to save link as the menu doesn't activate.
I am able to activate the menu on two machines of mine from the same site.
Wondering what setting may have been changed in chrome to make this happen?
TIA.


-- Adam Morris Email, iMessage & FaceTime adam@...






-- 

Adam Morris
Email, iMessage & FaceTime 
adam@...